Sales Customer Service
Resume:
SASHA ADANNA
Humble, TX 77396
832-***-**** Cell
************@*****.***
PROFESSIONAL EXPERIENCE
EMPLOYER FLEXIBLE/ DISTRIBUTION NOW, HOUSTON, TX 5/2015-PRESENT Accounts Payable Processor-Resolution Specialist
Match purchase orders confirming prices and quantity to vendor invoices
Verify receipt of material or service
Enter invoices in accounting system for payments ensuring correct approval, coding, and matching
Respond to vendor inquiries in a timely and professional manner
Assist in month end closing activities
SAP
ACCOUNTEMPS/ CHEVRON PHILLIPS, Houston, TX 12/2014-5/2015 Accounts Payable Clerk/Special Projects
Validating invoices
Reconciling statements
Answers inquiries
Processing vendor invoices
Calling vendors with payment, and account information
Late archiving
Port Arthor Project processing T-cards and P-cards, reconciling invoices,
SAP Experience
ADDISON GROUP/POWERLINE SERVICES INC., Houston, TX 10/2014-12/2014
Accounts Payable Clerk/Credit Card Processing
Responsible for processing all invoices, PO and non-PO, check requests, utilities, invoices, employee out of pocket expense reimbursements, and vendor payments
Vendor setup and changes
Manage credit card statement data and generate account statements from system
Process credit card invoices for payment using the appropriate GL coding
Worked with suppliers and buyers to resolve issues with invoices SCI BROOKSIDE FUNERAL HOME, Houston, TX 11/2013- Present Family Service Counselor
Reporting directly to the Sales Manager and accountable for serving client families, making at need cemetery arrangements, and selling pre-need arrangements
Assist with ordering of equipment such as caskets, outer burial containers, flowers arrangements, and written literature
Coordination the limousine service with the families for on time deliveries
Coordination of pickups with the service center and locations of passing RICOH USA, Houston, TX 1/2013–11/ 2013
Specialist, Order Coordination, Order Management
Received sales orders from the Sales Representative as raw, basic data that needed to be combined into a cohesive order and entered into the sales order application, or as a work-in-process order partially or completely entered in the sales order application
Evaluated factors for orders that determined revenue and cost, including pricing, lease rates, vendor credits, promos, and sales compensation Verified accuracy of product information and pricing according to published price structures and customer contract agreement; followed-up on any modifications to original order, to ensure billing accuracy
Ensured all associated supporting documentation was provided and completed sales orders based on the quality requirements dictated in policies and procedures; maximized throughput of accurate and fundable orders
Provided status updates on open orders to sales
Ensured accurate and timely funding from leasing partners on associated market area orders
Staged orders in order entry process and tracked through to delivery, invoicing, and funding
Ensured customer orders were processed and invoiced timely
Updated customer and install-base
Provided excellent customer service to internal and external customers
Ran and reconciled various order management reports
Assisted with training of new employees
Liaised with third-party leasing companies on customer resolution issues GE OIL AND GAS, Houston, TX 6/2009 – 8/2012
Order Entry Management (Contract Assignment, 2012 – 2012)
Single point of contact for workflow escalation; worked with the commercial managers, shop personnel, OTR and field personnel to ensue data updates and timely execution
Coordinated with the ITO team to review customer orders and input orders into Oracle
Tracked incoming requests from RMA process or ITR workflows
Ensured all templates were updated and maintained for quoting, order acknowledgement, rate sheets, green sheets and other materials to facilitate efficient quoting, as needed
Input PO into Oracle for processing by Finance
Tracked orders from initial request to pick up and delivery and installation
Made sure arrangements were made with the correct modes of delivery ( ie. truck, train or ship) Accounts Payable Processor (Contract Assignment, 2009 – 2011)
Processed high volumes of vendor invoices, 150 per day, check request and employee expense reports
3-way matched invoices – PO/invoice/receiving slip
Worked with suppliers and buyers to resolve issues with invoices
Processed and batched prepared invoices
Maintained files of vendors and maintained daily logs
Prepared weekly backlog reports and daily filing
Communicated billing requirements and payment progress to vendors and other departments within the company
Assisted with month end journal entry processing
Resolved vendor concerns
REAL ESTATE SALES EXPERIENCE 5/1992 – 5/2009
(Gateway Homes, Centex Homes, Royce Homes)
Sales Consultant, Certified Sales Professional (CSP) MILITARY EXPERIENCE
U.S. Army A Company 121 Signal Battalion, Ft. Riley, KS 3/1988 – 12/1991 Multichannel Radio Operator
Served in US Armed forces and Desert Storm in the communication field COMPUTER SKILLS
SAP/Dolphin, Viewpoint V6, Microsoft Project, Word, Excel, Outlook, PowerPoint, Oracle R12, CICS
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