Customer Service Human Resources
Resume:
B E V E R L Y
L A R S E N
San Diego, CA 92122
acta39@r.postjobfree.com
SKILLS
Possessa true desire to fulfill the
needsof others in a fast paced
environment
Multitask, remain calm under
pressure, with a smile
Refined verbal and written
communication skills
Skilled at maintaining an organized
workspaceand project completion
Opera, Word, Excel, Facebook,
Micros, Kronos, Mind Body, Outlook
Express
Westfield America-UTC/Aerotek 6/15 -
11/15
Receptionist/Assistant to Office Manager
Greet all incoming guests
immediately upon arrival
Field all incoming calls and attend
to all guests needs
Obtain/process150 retailers’
liability insurancerequirements
Processmail-checks-packages,
USPS, UPS and FedEx
Screen all contractors liability
insuranceand approve eligibility
Plan & book events-catering-order
all supplies-evaluate contracts
Prepare& distribute communication
from management to retailers
Maintain files per corporate and
state requirements
Complete all monthly reports for
per Westfield Corporate
Attend all weekly staff meetings,
take and distribute detailed notes
Bellassima Sea Spa 9/14 - 12/14
M assage Therapist
Greet and engageclients upon
arrival
Provide professional massages/spa
treatments
Promote and sell current spa
packages
Handle phones/reschedule clients
M anchester Grand Hyatt/Kin Spa 4/14 -
9/14
M assage Therapist
Greet and engageguests upon
arrival
Provide professional massages/spa
treatments
Sell retail products
Fond Farewell with appetizer and
wine
LiveRight Wellness Centers8/13 - 8/14
M assage Therapist/Assistant Spa Director
Greet and engagepatients and
clients upon arrival
Provide professional massages/spa
treatments
Cross sell/recommend
Chiropractors/Doctors
Sell retail products and current
program
Ritz-Carlton St. Louis6/8 - 7/12
Club Level Concierge/Fitness Concierge
M assage Therapist
Partner with Guest Services-Club
Guest requests
Provide exceptional service-aware
of details
Complete daily
paperwork/arrivals/departures/spa
Maintain The Gold Standard of
service, knowledge of amenities
Be aware of current opportunities
to exceedguest’s expectations
Greet and engageguests upon
arrival-confirm events
Schedule spa treatments and
confirm via phone or email
Provide professional massages/spa
treatments
Sell Spa retail/promote future
events
E XPERIENCE
CULTURE
United Airlines- worked several years as a
First Class International Flight Attendant
Ritz-Carlton -worked as Lobby Lion,
greeting arriving guests. Partnered with
Fitness Manager on Healthy Staff
Missouri College -participated in Barnes
Jewish Cancer Center Massage Days
LEADERSHIP
United Airlines - coordinated community Outreach to Homelessand Battered women. Lead on team
committee to reward Flight Attendants for Outstanding Service
Ritz-Carlton- Assisted Leadership Team in classesteaching “The Gold Standard”.
REFERENCES
Available upon request
M ISSOURI COLLEGE 9/09 - 9/10
MassageTherapy Program
Graduated on the Dean’s List
Completed 812 hour MassageTherapy Program on Dean’s List
Graduated with 4.0 GPA with both National & MBLEX Certification
Positive - Resourceful - Gracious- Compassionate - Genuine - Observant - Detail Oriented
EDUCATION
L A R SE N
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