Service Customer
Resume:
seshu rampilla
*************@*******.***
Sr SALESFORCE Consultant
PROFILE
** *****' experience in IT industry with around 4 years' experience in the Salesforce.com CRM both as Administrator and Developer in Salesforce.com Sales, Marketing, Customer Service, Communities development and Support Administration. Over 8 years of experience in Siebel CRM Technologies that includes Analysis, Design and Development, Testing, Implementation, production support and maintenance of various Applications.
Experienced in SalesForce.com Apex Classes, Apex triggers Integration, Visual force, Force.com API. Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions
Extensive experience in designing of custom objects, custom fields, Pick list, role based page layouts, Workflow Alerts & Actions, Approval Workflows, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
Created an executive dashboard to display Open, closed leads in Salesforce.com
Good Experience in developing Custom Page Layouts, work flows, and Approval processes.
Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com
Installed Sales Force App Exchange Apps, configured and maintained user security permissions in compliance with organizational needs
Having good Knowledge on web services.
Experience in Siebel CRM including Implementation, Development, Configuration and upgrade experience
Lead and Manage offshore team for successful implementation of Siebel Systems
Knowledge on Oracle BI, Business Objects.
MDM (Master Data Management) Trained.
Over years of Extensive and diversified experience in application support, development on complex CRM platforms including Siebel and SFDC.
Application skill sets include SFDC Service Cloud, Integration, Configuration, Commerce
In depth understanding of B2B, B2C Business process scenarios.
Responsible for preparation of Proof of Concepts, System Testing and Conducting Demo for Client.
Recent releases involved Business Requirements module integration with Siebel CPQ, enhancements in CPQ (Configuration, Pricing and Quoting)
EXPERIENCE SUMMARY
Verizon (Atlanta, GA) August 2011 – Till Date
Sr Salesforce Developer
Worked in configuring the Communities and well known about the prerequisites and common issues
Developed the visual force pages for the Manual Registration of users and Login process leveraging sites and communities’ functionality provided by salesforce.
Parsing the WSDLs provided by the SOA team to fetch contracts, Invoices and Assets from the Info lease external system by SOAP API.
Involve in flattening of WSDL to make it compatible to parse in Salesforce since the SOA provides common WSDL for all the systems that interact with it.
Very familiar in understanding the parsed apex classes in finding ports, data mapping and framing the wrapper classes accordingly to obtain the expected data out of them and serializing it for the output.
Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
Designed, developed and deployed Apex Classes, Controller Classes, Apex Triggers, and Visualforce pages for various functional needs in application.
Familiar in writing remote actions to receive the JSON string data in the Java Script methods from the web service calls.
Developed the Permission sets to grant different access level to the pages and other functionalities for various users.
Developed Unit Test, Test classes and involved in pair testing.
Worked on Siebel CRM system with a Configure Price Quote (CPQ).
Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Apex, XML, JavaScript, Controllers, Sharing Rules, Visual Force Pages, Workflows, Permission sets, Communities, TFS, Visual Studio
Disney (Walt Disney World) (Orlando, FL) August 2010 – August 2011
Senior Siebel Configuration & Integrator
Created Technical Design Document and Conversion Design Document.
Worked on Task UI.
Configuring the UI (Screens, Views, Applets) for DSA (Tour Request, Tour Administration etc (Call Center)
Using eScript enhanced the functionality by writing the Business Service.
Worked on Workflows, Business Service and EAI Integrations.
Using Server Script in Custom BS. Using Server Scripting for Business Requirement.
Worked on Vanilla Business Services (EAI XML Converter, EAI Siebel Adapter, EAI HTTP Transport)
Configured the Internal and External IO as per the requirement.
Worked on MQ and Siebel Integrations requirement like Design and Development.
Extensively worked on Inbound Web Service and Outbound Web Service for communicating with Systems
Created the LOV Types and Values.
Knowledge in Oracle BI. Worked on Business Objects for Reporting. Worked on CRMDesktop.
Worked on Workflows for the requirements.
Environment: Siebel 8.1.3, Siebel Call Center, Oracle 10g, EAI, Web Services, Configuration
Hatchi Data Systems (CA) Dec 2009 – July 2010
Senior Siebel Configuration & Integrator
Worked on Pricing Administration and Quotes extensively.
Configuring the UI(Screens, Views, Applets) for Pricing Program Admin
Customized the Screens, Views, and Applets as per the business requirement.
Configured Hierarchical Picklist for Area/Reason/Sub-Reason fields on Action BC.
Configured Drill Downs, Picklists, User Properties, Joins, Links, MVF and MVG’s
as per the Client needs.
Used the BC Read Only Field, On Field Update Set, Always Enable Field, Always Enable Child,
NoDelete Field, Named Method User Properties to achieve the data driven behavior of the Business Components and Fields.
Using eScript enhanced the functionality by writing the Server Scripts as well as the
Browser Scripts at the Business Component and Applet level.
Worked on Workflows, Business Service and EAI Integrations.
Using Server Script in Custom BS.
Using Server Scripting for Business Requirement.
Worked on Vanilla Business Services (EAI File Transport, XML Hierarchy Converter, FINS Industry XML Query Service, EAI XML Converter, EAI Siebel Adapter, EAI HTTP Transport)
Configured the Internal and d External IO as per the requirement.
Extensively worked on Inbound Web Service and Outbound Web Service for communicating with Systems
Created the LOV Types and Values.
Worked on Workflows for the requirements.
Environment: Siebel 8.0, Siebel PRM, Oracle 10g, EAI, MQ Series, Configuration
Boston Scientific (Adren Hills,MN) August 2009 – Dec 2009
Senior Siebel Configuration & Integrator
Involved in analysis of requirement analysis of integration of Siebel to/from external sources.
Worked on Service Request, Activities, Contacts, Patients and Employee Entity extensively.
Configuring the UI(Screens, Views, Applets) for Service Request Entity
Customized the Screens, Views, and Applets as per the business requirement.
Configured Hierarchical Picklist for Area/Reason/Sub-Reason fields on Action business component.
Configured Drill Downs, Pick lists, User Properties, Joins, Links, Multi Value Fields and Multi value Groups
as per the Client needs.
Used the BC Read Only Field, On Field Update Set, Always Enable Field, Always Enable Child, NoDelete Field,
Named Method User Properties to achieve the data driven behavior of the Business Components and Fields.
Using eScript enhanced the functionality by writing the Server Scripts as well as the Browser Scripts at the Business Component and Applet level.
Worked on Workflows, Business Service and EAI Integrations.
Using Server Script in Custom BS.
Using Server Scripting for Business Requirement.
Worked on Vanilla Business Services (EAI File Transport, XML Hierarchy Converter, FINS Industry XML Query Service, EAI XML Converter, EAI Siebel Adapter, EAI HTTP Transport)
Configured the Internal and d External IO as per the requirement.
Extensively worked on Inbound Web Service and Outbound Web Service for communicating with Systems
Created the LOV Types and Values
Environment: Siebel 7 8, Siebel eMedical, ePhrama, eClinical, eService, Oracle 10g, EAI, MQ Series, Configuration, implementations
PALM Inc (Sunnyvale, CA) Sep 2008 – August 2009
Siebel EAI Specialist
Involved in analysis of requirement analysis of data import to Siebel from external sources.
Configuration using Siebel Tools – Configured different Objects like Business Objects, Business Components, Applets, Views, Screens, Applications, Joins, Links, MVL, MVG Applets, Pick Applets and Associate Applet
Involved with Siebel configuration and EAI development
Involved in Development of Workflow Processes
Worked on Siebel EAI Business Services like EAI XML Converter, Siebel EAI Adapter to Siebel Integration Objects
Extensively worked on Inbound Web Service and Outbound Web Service for communicating with Systems
Configured the Data Mapper.
Worked on Outbound Communication to External System.
Created the LOV Types and Values.
Integration with Siebel to Web Portal via SAP-PI.
Integration through Web Service like Inbound and Outbound Communication.
First Logic used for the Address fetching.
First Logic is used for getting address for US and Canada.
First Logic is used at Bus Comp level for the Integration with systems.
Involved in Developing Business Services and its methods, which are used by the Work Flow process in order to achieve the Business Rules
Supporting the various issues related to Siebel application, Siebel EAI, Siebel Configuration jobs in day-to-day business
Environment: Siebel 7 8, Siebel Call Center, eService, Oracle 10g, First Logic, SAP PI, EAI, Configuration
Assurant Insurance (Milwaukee, WI) May 2008– Sep 2008
Siebel Technical Specialist
Involved in analysis of requirement analysis of data import to Siebel from external sources.
Worked on Policy Entity extensively.
Configuring the UI(Screens, Views, Applets) for Policy Entity
Configured the Screens, Views, Applets, Business Objects, Business Components, Drill Downs, Picklists,
User Properties, Joins, Links, Multi Value Fields and Multi value Groups as per the client needs.
Client functionality which is not achieved with Tools configuration and User Properties is done by writing
Server Script at the Business Component and Applet level using eScript.
Created the Extension Columns in the tables to accommodate the business data.
Achieved the visibility of the application by setting the Bus Comp view modes.
Using Server Script in Custom BS.
Using Server Scripting for Business Requirement
Worked on Workflows, Business Service and EAI Integrations.
Worked on Vanilla Business Services (EAI File Transport, XML Hierarchy Converter, FINS Industry XML Query Service, EAI XML Converter, EAI Siebel Adapter, EAI MQSeries Server Transport)
Worked on Custom Business Services (OAS Mandatory Check, OAS Trunc Error, OAS AppInt Exception Handler)
Configured the Internal and d External IO as per the requirement.
Configured the Data Mapper.
Worked on MQ Series
Configuring the Receiver Components as per the Requirements
Created the LOV Types and Values.
Involved in Upgradation from siebel 7.5 to Siebel 8.0
Used xml through the Interfaces
Environment: Siebel 8.0, Siebel Fins, Oracle 10g, MQSeries, EAI, Configuration.
Johnson Control (Milwaukee,WI) March 2008 – May 2008
Siebel Developer
Involved in discussions and meetings with various business people to gather information and to better understand their reporting requirements in day to day business
Involved in Design Phase for gathering Business Requirement.
Designed workflow architecture, configured workflow policies, actions and business services for activities such as EAI, Assignment Manager and others.
Configured the Workflow Manager by creating Workflow Objects, Workflow Components and Workflow Component Columns for database operation.
Used Workflows on the Business Components to invoke Business Services
Developed custom workflows, Web Servies, Business Services and Integration Objects.
Created Integration object for Siebel and External System, and developed business service in Workflow for conversion of data. Used EAI HTTP transport, EAI xml converter and EAI Siebel adaptors.
Created Inbound and Outbound Web Services for Integrations between Siebel and External System.
Involved in Oracle Fusion area.
Used xml through the Interfaces.
Involved in Upgradation from Siebel 7.5 to Siebel 8.0
Environment: Siebel 8.0, Siebel Sales, eService Oracle 10g, Web Sphere, Oracle Fusion, EAI, Configuration.
Franklin Templeton Investments (Dublin, CA) Jan 2007 – March 2008
Siebel EAI Consultant
Involved in Requirements Analysis with various business lines
Involved in discussions and meetings with various business people to gather information and to better understand their day to day business
Created a Virtual business component to read the data from BigBen and Application.
Developed custom workflows, Web Servies, Business Services and Integration Objects for publishing and message.
Created Integration object for Siebel and External System, and developed business service in escript for conversion of data. Used EAI HTTP transport, EAI xml converter and EAI Siebel adaptors.
Created inbound Web Services for Integrations between Smart and Smart Portlet.
Outlook Integration from Siebel to Outlook and Vice Versa.
Using WEDDDK Tool for Integration.
Environment: Sun Solaris, Siebel 7.8 Finance, Oracle 10g, EIM, EAI, Configuration and Outlook Intégration
Hewlett Packard (Houston, TX (Bangalore, India)) July 2006 – Dec 2006
Siebel Developer
Setting up the Siebel Development Environment for Configuring the Siebel Applications using Siebel Tools.
Involved in discussions within the Team for Product defects in Siebel Application.
Gained an understanding of existing defects in the eCommunication environment.
Study of Low Level Design documents.
Customized business object model and data object model.
Involved in ICM,SFA, Order Management discussions for preparing the Mockups to understand the Functionality
Customized screens, views and applets to meet acceptance requirements.
Created new MVG applets as per client requirement. Created Primaries for MVG to improve the Siebel Performance
Did Configuration for enhancements to the newly identified fields and the fields required by the business process.
Responsible for setting up users, groups, access privileges and query privileges.
Created joins and links to display the required information in applets.
Environment: Siebel eCommunication 7.8. / 7.8., Siebel Tools, eScript, EIM & Informatica 7, Workflow Management, Windows XP, and Oracle 10G
Hewlett Packard (Houston, TX (Bangalore, India)) Jan 2005 – July 2006
Siebel Configurator
Setting up the Siebel Development Environment for Configuring the Siebel Applications using Siebel Tools.
Involved in running steps and executing the 100000 Partner Program to become associated partner.
Changing the Multilingual as per the Business Required
Involved in Developing the Application on different language like ENU, CHS, KOR, and SPN… etc.
Modification/Enhancement of the existing functionality based on the change requests.
Prepared Technical Design Document.
Involved in functional requirements gathering with client and converting them into Technical specifications with team members.
Worked on Audiencing Functionality.
Involved in Database activities sorting the Multilingual as per Business.
Modified the existing Business Services and Workflows to meet the Business requirements.
Created various LOV (list of values) to be used for bounded/unbounded static pick lists.
Complete configuration and application UI customization using Siebel Tools.
Environment: Siebel Partner Manager 7.5, Siebel Tools, Informatica 7, eScript, Workflow Management, EIM, Windows XP, and Oracle 9i
EDUCATION
MIT – Master in Information Technology, University of Manipal, India
Siebel Applications:
-7.x, 8.0, 8.1.1,8.1.3
-Siebel Call Center/Service
-Siebel Marketing
-Siebel Sales
-Siebel eCommunication
-Siebel Finance
-Siebel pharmacy
-Siebel PRM
-Siebel PRM Portal
Business Processes:
-Accounts, Contacts, Activity, Service Requests Mgmt
-Pricing, Quotes
-Change Request
-Marketing
Integration:
-Siebel EAI
-Siebel EIM
-MQ Series
ETL Tools:
-Informatica Power Center (6.x, 7.x, 8.x)
-SQL Server
-PL/SQL
Reporting Tools:
-Actuate 7.x/8.x
-Business Objects.
Databases:
-Oracle 7.x/8.x/9.x/10g
-SQL Server 6.5/7.0/2000
Operating Systems:
-Windows Server 2008
-Sun Solaris
-HP-UNIX
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