Human Resources Customer Service

NEZAAM JAGASAR

** ********* **** ***********, ** M1S 4X6 C: 416-***-**** acta0o@r.postjobfree.com

PROFESSIONAL SUMMARY

Dynamic and self motivated human resources professional with extensive experience in recruiting for both Corporate Head Office and Field Operations. Seeking a career opportunity where my experience and knowledge can be utilized with room for upward advancement. Key areas of expertise include:

Talent Acquisition Employee Relations Learning & Development

Employee Retention Performance Management Training & Development CAREER EXPERIENCE

DISCOUNT CAR & TRUCK RENTALS Toronto, ON September 2013-Present Senior Talent Acquisition Specialist

Manage full recruitment cycle for both Corporate Head Office and Maritime Provinces.

Maintain relationships with Operation Managers, District Managers, and Director of Operations in a professional manner.

Analyze recruitment trends and challenges.

Write job descriptions for new positions/senior roles.

Source and negotiate employment contracts

Develop and implement human resources policies and procedures.

Manage the performance review process, ensuring all employees receive annual reviews.

Assist Talent Acquisition team with recruitment initiatives and counsel all levels of operations

Provide expertise and recommendations to HR Manager on developing and managing an effective recruitment process that will improve the overall organizational effectiveness and meet corporate goals and objectives.

Project lead on iCIMS onboarding platform which improved recruitment efficiencies, quality of candidates and integration of new hires.

DISCOUNT CAR & TRUCK RENTALS Toronto, ON July 2012-September 2013 Talent Acquisition Specialist

Manage full recruitment cycle for Field Operations in a high volume environment.

Assist HR Associates with recruitment initiatives and coach all levels of operations management on recruitment and selection requirements and procedures.

Interview candidates by phone and in person.

Determine new recruiting avenues and their effectiveness through social media.

Participate in recruitment initiatives/projects, including campus recruitment activities.

Write and post positions internally and externally through traditional and non-traditional methods such as on line postings, social media, career fairs, etc. DISCOUNT CAR & TRUCK RENTALS Toronto, ON March 2012-July 2012 Human Resources Associate

Prepared offer packages and new hire orientation kits.

Conducted and documented exit interviews for Operations and Corporate Head Office.

Received, processed and reviewed incoming resumes/applications by completing phone screens and initial interviews for certain positions.

Conducted references, background and credit checks and administered various testing tools as required.

Prepared promotional announcements, HR memos and decline and thank you letters.

Administered the accurate entry of data in the Employee/HR database.

Ad hoc administration or projects as needed.

DISCOUNT CAR & TRUCK RENTALS Toronto, ON October 2011-March 2012 Client Service Specialist

Used all inbound telephone techniques to book a reservation.

Collected sales leads to gain new corporate accounts.

Conducted vehicle inspections and ensure that vehicles are properly checked in and out.

Met, acknowledged and established rapport with customers immediately in a friendly and professional manner.

Maintained a good working relationship with clients who refer customer’s e.g. insurance company, dealership and body shop staff.

Used Discount’s selling skills techniques to inform customers of the benefits of Discount’s products and services including CDW and other yield products.

Completed insurance authorizations and extensions.

Proficient in the use of the CarPro rental system.

Completed bank deposits on a daily basis.

Responsible for fuel entry and charges.

LIQUOR CONTROL BOARD OF ONTARIO Toronto, ON June 2008-June 2011 Customer Service Representative

Liaised with customers in a retail environment by providing/offering product and service knowledge.

Assessed eligibility of customers (i.e. sobriety or legal age) to purchase liquor and refusing to serve a customer if there were issues as per the Liquor License Act.

Performed clerical duties (telephone, reception, typing, filing, compilation of numerical data, computerized data entry, forms processing, etc.)

Managed stock including lifting cases weighing from 35 to 65 lbs. over an extended period of time on a regular and irregular basis.

Trained contract employees regarding basic knowledge of cashier functions and products.

Worked co-operatively and jointly with all staff.

Responsible for issuing Special Occasion Permits. HR FUNCTIONS

Microsoft Office Suite / Payworks Payroll & HRIS System / OpenHire Applicant Tracking System / RedCarpet Onboarding / Predictive Index Personality Testing

EDUCATION

Centennial College Toronto, ON September 2007-April 2011 Business Administration – Human Resources Management Ontario College Advanced Diploma

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