Administrative/Office Assistant

Martha Fajardo Mustelier

**** ****** *****, ***. *, Tampa FL 33614 ************@*****.*** 407-***-****

Objective: Looking to work with a company where effectively use my knowledge and skills gained thru 20+ experience in the secretarial/clerk duties, not necessarily insurance. Team work, detail oriented, multi task, bilingual and fast paced learner.

Experience

February 1 – March 24, 2016

Alternative Energy Applications, 522 Hobb Street, Tampa, FL 813-***-**** Supervisor: Justin Bouck

Office Clerk

Generated work orders for drivers.

Called customers to set up appointments for service.

Generated daily invoices and daily and weekly reports to Supervisor and Lead Company.

Navigate Maps and property appraisers on Internet to get information needed.

July 2013 – October 2015

Insurance Office of America, 1855 W. State Road 434, Longwood, FL 407-***-**** Supervisor: Susan Carpino

Team Support/Certificate Department

Assisting with the processing of basic property and liability certificates of insurance

Ordered and ensured timely receipt of MVR’s as directed

Managing incoming calls and faxes of requests for COI’s

Directed incoming/outgoing mail

Certificate preparation for mailing to clients

October 2012- June 2013 Brown & Brown of Florida, Inc. Maitland, Florida

Administrative/Technical Assistant

Identified and scanned all incoming mail, policies or other items for the Commercial Department

Distributed mail throughout the team as assigned by Commercial Team Leader

Assisted in policy verifications

Generated Motor Vehicle Reports

April 2002 - October 2012 Sentry Management Inc. Longwood, Florida

Insurance Administrator

Tracked insurance policies and termite bonds for all 1,600 homeowner associations. Data entry and archive all hard copy policies.

Maintained database of insurance appraisals for all Florida HOA. Data entry, scan and archived electronically

Generate correspondence to insurance agents when the association has been cancelled.

Respond to a large variety of telephone inquiries based on knowledge of the policies for homeowners, agents and banks. Replied to inquiries exercising good judgment and discretion, as required.

Duties include email, office mailing, research, entering data in our computer system

Served as a Spanish Interpreter for client(s) and co-workers.

Provided support to various departments, as needed.

Education

September 1980

Opportunities Industrialization Center Paterson, New Jersey

Graduate Major: Business Education General Secretary

June 1979

Wayne Technical School Wayne, New Jersey

Graduate Major: Business Education Certificate

June 1979

Eastside High School Paterson, New Jersey

General Business courses & High School Diploma

Skills

Typing: 55 wpm

Microsoft Word

Microsoft Outlook

Adobe Reader

Applied EPIC

440 license

Bilingual (English/Spanish)

GEO Map

Notary Public, State of Florida

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