Customer Service Sales
Resume:
EDWARD ROBERTS
Detroit, Michigan 48214
act9o0@r.postjobfree.com
Seeking a position that will allow me to utilize my leadership, communication, and organization skills. I am very driven and self-motivated with over 15 years of Sales and Customer Service Experience
PROFESSIONAL EXPERIENCE
Customer Service Representative-Reliant Repair Protection, St. Peters, MO
November 2012- April 2015
Worked closely with Management to handle customer accounts and/or claim issues with their account.
Maintained customer relationships with integrity by handling any account escalations.
Implemented procedures with management to keep a high retention to achieve company goals.
Customer Service Representation-Naviss, Creve Coeur, MO
April 2010–October 2012
Worked with a team of professionals that reduced the turnover of employees for the company.
Handled customer concerns in a timely fashion.
Performed negotiations with repair facilities and customers to resolve any issues pertaining to their claims.
Sales Representative-Vehicle Service Incorporated, St. Peters, MO
February2007-November 2009
Maintained above average sales percentage to boost company’s goals and percentages.
Help implement training programs for new hires and re-training of current salesmen.
Assisted employees to finalized accounts with customers.
Sales Agent-US Fidelis, Wentzville, MO
December 2005- February 2007
Maintained sales percentage that met company goals
New Employee Development Trainer.
Implemented procedures with management company’s goals.
EDWARD ROBERTS
357 Lodge Drive
Detroit, Michigan 48214
act9o0@r.postjobfree.com
EDUCATION
-Sanford Brown College, St. Peters, MO
Systems Operations-Diplomas received June 1992
-Missouri Valley College, Marshall, MO
Computer Science- Attended September 1988- April 1991
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