Cerner and GE IDX Consultant
Resume:
Manuel Ortega, Jr
Sunrise, FL 33323
****@*********.***
Objective To use my exceptional management,technical, education and training experience and partner with a nationally recognized healthcare system providing quality services to clients while supporting the needs of providers and employees.
Experience 1996 to Present
Indiana University Health Physicians, Indianapolis, IN
Clinic Manager - Primary Care Service Line 2015 - Present
Responsible for day-to-day oversight/management of the clinical and clerical staff
Primary point of contact responsible and accountable for the coordination and communication of information within the practice
Liaison between the provider management, Human Resources and payroll-related matters
Plan, direct, and coordinate the ongoing activities to meet established objectives and goals for assigned areas
Ensure compliance with all applicable quality and accreditation standards
Assist providers with the formation, implementation, and evaluation of policies, procedures, and protocols for the office.
Education Specialist – Learning Excellence 2014-2015
Practice Management Systems Analyst – Application Training and Support 2011-2014
Train and support new or existing users on GE/IDX, Cerner, Allscripts, IPAYX, Sage, PatientKeeper and Passport OneSource
Troubleshoot and resolve system problems
Assist in GE/IDX building and testing with regard to upgrades
Create training user guides and job aids
Project management experience
Perform quarterly GE/IDX audits and testing
Coordinate and lead monthly GE/IDX user meetings
Operate GE/IDX ConnectR to move patient registration to GE/IDX
Create and post courses on electronic Learning Management System (LMS)
Ann and Robert Lurie Children's Hospital, Chicago, IL
POS Representative Lead – Ambulatory Patient Care 2008-2010
Oversee Epic registration process
Verify and coordinate payment information for billing
Coordinate patient scheduling
Supervise support staff
Trainer on Epic patient information database
Resolve negative customer experiences
Analyst - Managed Care Operations 2003-2008
Maintain managed care contract database in Microsoft Access
Calculate expected reimbursement based on contracted levels
Audit billing against contract stipulations
Develop, maintain and analyze monthly business reports
Database Specialist - Kids Doc Call Center 1999-2003
Audit database entry by medical personnel for accuracy
Provide monitoring and training to staff
Create reports for marketing of the clinical program
Financial Planner, Family Service Representative–Admitting 1996-2000
Registration and scheduling clients for surgery
Assist uninsured families in exploring alternative payment options
Negotiate payment plans with patients and families
Education June 2009 National Louis University, Chicago, IL Master of Business Administration
June 2006 DeVry University, Tinley Park, IL
Bachelor of Science in Technical Management
Languages English and Spanish
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