Robert Smith Jr.

**** ******** **** *****

Houston, Texas 77077

832-***-****

act9jv@r.postjobfree.com

Career Snapshot

Strong passion for the delivering quality customer service

Knowledgeable in customer care/communications, problem solving, relationship building and user training and support.

MS Office “power-user” with additional proficiencies in assorted databases.

Computer Skills

Word, Excel, PowerPoint, Access Outlook

Medical Assistant

To obtain a position in a doctor’s office or medical clinic that will utilize my knowledge in the medical and child care field as well allow me to contribute my customer service experience.

Patient Care Customer Service

Key Skills

Customer Service

Troubleshooting/ Problem Solving

Customer Order Fulfillment

Venipuncture

CPR Certified

Vital Signs

Medical Billing

Child Care Safety

Complaint Handling

Reports & Documentation

OSHA Certified

HIPAA Certified

EKG

Insurance Verification

Education

UEI College, (formerly Anthem) La Marque High School

Program: Medical Assistant Program: General Studies.

Diploma received 11/2015 Diploma received 5/2004

CPR/AED Certified

OSHA/HIPAA Certified

Courses Taken: Introduction to Allied Health, Medical Front Office Procedures, Medical Back Office Procedures, Human Disease & Pathology, Anatomy and Physiology Terminology, Phlebotomy, Pharmacology, Electrocardiograms, and Medical Assistant Certification Review

Professional Experience

11/2015-12/2015 Southwest Urgent Care and Family Clinic

Job Title-Medical Assistant (Externship

Administered and monitored all vital signs, injections, and blood drawls

Assisted doctor and RN in various medical procedures, suture removals, Men Wellness Exams, and various preventative measures (flu shots)

Processed data entry and assisted patients in completing demographic (information check in)forms

Called in patient prescription, scheduled and verified insurance and appointments

05/2006-present Walmart Super Center

Job Title- Cashier/Overnight Stocker

Responsible for maintaining all monetary transactions on assigned registers (cash, credit, debit, and gift card)

Assisted customers in finalizing all merchandise purchases

Maintained and stocked all stocked and facilitate price change on shelves and computers

General duties as needed and assist in various areas well

11/2011-08/2012 Mc Donald’s

Job Title-Shift Leader

Responsible for ensuring customer satisfaction by performing various task including preparation, production, cleaning, and counter service in accordance to restaurants standards

Provided training to all new staff and work with managers in providing shift coverage

Same duties performed with Jack In The Box from 09/2006-01/2008

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