Office Specialist, Customer Service Analyst
Resume:
Lashonda Albertie
Jacksonville Florida 32218
*****************@*****.***
Objective: To become a part of a team where I am able to expand my customer service in a fast pace clinical setting. I have over 15 years of customer service experience. I am in expectation of gaining employment welcoming patient while processing them for check in and check out.
Work Experience:
Environmental Service Lead, 05/2015-Present
Sodexo/Mayo Clinic; Waycross, GA 31501
Duties:
Identifying problems and developing solutions
Confirm timesheets for payroll
Conduct training for employees
Scheduling
Inspection of rooms
Communicate with floor nurse managers for needs
Ensure proper use of hazardous material
Order supplies and equipment
Office Specialist, 06/2013-03/2015
Serco/Medical Resource department; St Marys GA 31558
Duties:
Verification of Tricare insurance
Schedule appointments
Check in and check out
Submitted and processed insurance claims to Tricare
Ensure dependent within qualification for Tricare
Issued insurance cards
Maintain updated information for sponsors
Monthly report to assess benefits
Mailed of correspondence updates
Process payments
Provide ranking information to sponsors
Set up and handles allotment
Changes pay grades of sponsor upon advancement
Handled high escalated discrepancies
Conducted audits on various accounts
Monthly CEUs
Issued Memorandums for dependents
Recommendations for accreditation for documents for dependent
Utilize electronic medical record
Record keeping
Accounting Cash Clerk, 06/2011-2013
HMS Host; Jacksonville, Florida 32218
Duties:
Cash handling
Clerical manager
Process payroll
Scheduling
Monthly audit reports
Provide general clerical work
Monitor and verify accounts
Ensure accuracy of deposits
Research/resolve employee pay discrepancies
Maintain seminar training for payroll policies
Coordinate with Armored transportation with funds
Maintain treasury checks and deposits
Lead Customer Service Analyst, 06/1996-06/1999
Precision Respond Corporation/AT&T; Jacksonville, Florida 32216
Duties:
Receive steady flow of inbound calls
Made outbound calls to follow up on customer care
Assist with training new associate
Resolved high escalated/sensitive customer calls
Assist in monitoring calls of associates
Handled customer billing issues
Processed customers discounts
Offered new promotional deals to customers
Provided precise and efficient customer service
Assist with technical support
Technical skills:
Type 60 WPM
Experience with: Athena, PowerPoint, Word, Excel, Defense enrollment eligibility reporting system, Master military pay applications, ADP processing, Accounting
Customer service skills
Education:
Andrew Jackson High School; Jacksonville Florida 32206
High School Diploma, Graduated in 1999
Elite Caregivers Academy; Jacksonville, Florida 32211
Certified Nursing Assistant, 2015
Concorde Career College; Jacksonville, Florida 32256
Medical Assistant, Currently enrolled
Reference:
Marcia Love; Government Liaison (Serco)
Violet R. Smith; Business Consultant (HMS Host)
Angela Crosby; Manager (Sodexo)
Shawanda Moore; Medical Assistant (St Vincent)
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