Human Resource Technician

Areas of Focus: Human Resources

Qualifications Profile

Versatile, highly focused, and results-oriented professional with strong educational foundation and hands-on experience in human resource functions as well as in business operations, leadership and staff development, operational streamlining, records administration, and customer service and support. Armed with exceptional communication and interpersonal skills; adept at collaborating with all levels of professionals. Highly capable of working well under pressure and thriving in an atmosphere of challenge.

Education

Bachelor of Science in Human Resources Management: 2015 University of Phoenix, Killeen, TX

General Studies: 2012 Central Texas College, Killeen, TX

Criminal Justice Courses: 2008 Northwestern Community College, Niceville, FL

Summary of Relevant Experience

Human Resource Functions

Facilitated additional training for employee development to ensure efficiency in performing tasks; and authorized leave requests.

Exemplified excellent leadership skills in managing 12 employees which included scheduling, training, and counseling.

Enhanced employee and section performance by monitoring their daily activities, providing feedback, and executing necessary actions and changes.

Ensured alignment of the performance and productivity of individual employee and section with established goals and objectives; while providing effectual resolutions to informal complaints and grievances.

Applied keen attention to detail in assessing applications and interviewing applicants on work history, education, training, job skills, and salary requirement.

Coordinated set guidelines and performance expectations to staff through formal and informal performance management evaluations.

Broadened employee knowledge of section and departmental policies and procedures and suggested recognition of special contributions and superior performances for the enhancement of equal employment opportunity goals.

Assumed accountability for the overall coordination of conferences including location selection, agenda, attendance list, and background material.

Established production schedules and managed on-the-job training and apprenticeship training programs.

Took charge of inprocess and outprocess of personnel for Government Travel Card.

Administrative/Office Duties

Attended to all telephone calls from veterans, family members, legal representatives, and the general public regarding Department of Veterans Affairs’ eligibility, benefits, payments, claims, and other related topics.

Provided key information on enrollment process, benefit claims filing, and required documentation.

Capitalized on technical skills in formulating and maintaining Excel spreadsheets and PowerPoint presentations.

Superior Customer Service

Guaranteed the timely and effectual resolution of callers’ concerns by handling calls in a respectful manner.

Records Maintenance

Ensured accuracy in evaluating, updating, and modifying master record information within Customer Relationship Management (CRM) System and Health Eligibility Case Management System (ESR).

Adeptly administered accounting and equipment records.

Generated invoices and receiving reports and other transmittal documentation.

Regulatory Compliance

Employed excellent knowledge of all federal purchasing rules and regulations.

Observed strict compliance with regulatory guidance in managing department office files.

Career Highlight

Played a key role in attaining 95th percentile employee satisfaction by completing Gallup surveys studies which was the highest employee satisfaction rate in three years.

Work History

Killeen Independent School System – Killeen, TX

Para-professional for Special Education 2015–Present

Veterans Affairs (VA) – Waco, TX

Contact Representative, Health Resource Center (HRC) -First Party Billing/Health Benefits 2014–2015

Baptist Health South Florida – Miami, FL

Food Service Supervisor 2007–2010

United States Army - Fort Hood, TX

Personnel Administration Clerk/Food Service Specialist (Honorable Discharge) 1997–2005

Military Awards

Army Commendation Medal

Army Achievement Medal

National Defense Service Medal

Global War on Terrorism Service Medal

Korean Defense Service Medal

Army Service Ribbon

Army Good Conduct Medal

Overseas Service Ribbon

Technical Acumen

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Knowledge Base (KB) System

Customer Relationship Management System (CRM)

Compensation and Pension Records Interchange (CAPRI) System

Veterans Health Information Systems and Technology Architecture (VISTA)

Health Eligibility Case Management System (ESR)

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