Manager Customer Service
Resume:
Joseph M. Sinclair CHFM
***** ********* ***** **** 281-***-****
Sugar Land, Texas 77478 Cell 678-***-****
act96k@r.postjobfree.com
EXPERIENCE / EDUCATION SUMMARY
Currently –Contract CGL Facility Maintenance Manager – performing maintenance program start up at MDOC Facilities SMCI and MSP Parchman, Richmond City Jail facility in Richmond Va. and Baltimore City Detention Center-Baltimore, Maryland.
2 years Facility Manager – CGL Facility Management for Fort Bend County Sheriff’s office
2 years Facility Manager – Methodist Hospital – FMS Electrical, Electronics, Gen Maintenance
3 years Plant Supervisor - MD Anderson Research Facility Maintenance – HVAC, Gen Maint
25 years Engineering Services -Memorial Hermann SW hospital, Electrician, MEP Tech, General Maintenance, Maintenance Manager including 4 years Construction Project Management with extensive in-house hospital facility construction project management,
Licensed Electrician, HVAC Stationary Engineer, Certified Healthcare Facility Manager (CHFM), and Computer Maintenance Management System (CMMS) operator. Well trained in process improvement, management and leadership through formal education and job experience. Summa Graduate of Letourneau University – Bachelors of Business Management
EMPLOYMENT HISTORY
Carter, Goble, Lee (CGL Facility Management)
2/2014 – Present- Start up Facility Manager for CGL at SMCI – Leakesville Miss., Richmond City Justice Center- Richmond Va. and MSP Parchman Miss and Baltimore, Maryland.
6/2011 – 2/2014 – Facility Manager for Fort Bend County Sheriff’s Office – Responsibilities include:
Staffing- hiring, training and scheduling a staff of 10 employees.
Maintaining CMMS assets and Preventative Maintenance scheduling.
Maintaining current MEP Certifications, Inspections and licensures.
Monthly Invoicing and Budgeting
Procurement and materials inventory
Safety Officer,
The Methodist Hospital, Houston, Texas
10/2008 – 1/2011 - FMS Manager Electric / Electronics Shop, Fastech, Elevators, Parts Inventory supplies management
Responsible for direction and scheduling of 4 teams of:
Eleven Electricians responsible for the maintenance, inspection and testing of the power distribution systems including Generators and Emergency Circuits.
Four Electronic Technicians responsible for the maintenance, inspection and testing of the Nurse Call, Infant protection, Paging, and A/V Televisions and Satellite Head end.
Twelve Fastech Technicians responsible for the facility maintenance, inspection, first response, customer service,
Two logistic techs- responsible for procuring FMS parts / materials and maintaining efficient inventory levels. Two FMS work Coordinators- responsible for receiving, triaging and dispatching FMS work requests through ISIS a CMMS.
Conduct monthly meetings and safety training sessions.
The University of Texas MD Anderson Cancer Center, Houston, Texas
3/2005 – 7/2008 Physical Plant Supervisor, Research and Education Facilities
Responsible for direction and scheduling of a team of fourteen First Impression Team (FIT) and Refrigeration employees that are charged with the daily operation and preventative maintenance of six Research Facilities making up 1.2 million sq. ft.
Procure materials and schedule work through the MainSaver CMMS.
Conduct monthly meetings and safety training sessions.
Accomplishments: Streamlined the Dispatch process contributing to increased productivity and greater customer convenience. Set up SOPs for BSRB commissioning.
Developed and implemented Vivarium (lab animals) HVAC PM Program.
Reviewed and updated facility assets preventative maintenance program to ensure efficient preventative maintenance work.
Memorial Hermann Southwest Hospital, Houston, Texas 1979 – January 2005
2001 – January 2005 Facilities Project Manager
Complete planning and organizational needs in over 100 projects performed on time and within budget, typically 20-25 projects concurrently. Duties include: programming, A&E design, bid process and managed project budget. Report project progress and maintain compliance with TDLR, JCAHO and other regulatory authorities. Magnitude of projects are limited to budgets under one million dollars.
Act as facility representative in planning, development and construction of major corporate projects over $1 million.
Responsible for Infection Control and Life Safety during the life each project.
Supervise contractors, subcontractors, develop and enforce company policies, procedures.
Instruct corporate contractor safety training. Qualify and issue badges to contractors.
Member of the Hospital Safety Committee Reporting Member of the Hospital Infection Control Committee under Dr. Septimus.
Responsible for Environment of Care (EOC) safety management, fire safety (ILSM), construction and renovation sections.
ACCOMPLISHMENTS
Memorial Hermann WOW Award, Nov. 2004 for ER Redesign project (PPRC) Project. My team streamlined the processes and built remedies for bottlenecks in ER.
Memorial Hermann WOW Award, Jan. 2004 for the 10TH fl. Assessment Center Project. Addressed processes that caused patient flow problems and built the assessment center to accelerate admissions.
1982 to 2002 Engineering Manager
Manage a staff of 18 physical plant technicians in the Engineering / Maintenance department.
Managed and budgeted for Locksmith, Signage and Graphics, MEP, Refrigeration/ HVAC, Painting, Bed Repair, Kitchen Equipment and Laundry Equipment repair.
Managed Contracts and vendors for Facility equipment maintenance – (TAC) building automation system, (Thyssen Krupp) Elevator, (Simplex) Fire Alarm System, (Grinnell) Fire Suppression Systems, and internal construction contractors.
Establish a computerized maintenance management (CMMS) in the engineering department.
HEMS is used to record work orders, order inventory, preventative maintenance logs and budgeting as well as keep proper utility documentation for EOC in JCAHO.
Responsible for maintenance of 500 beds, 965,000 square foot hospital, pavilion and energy building including all non-direct patient care equipment, food production and food service equipment and laundry.
EDUCATION AND PROFESSIONAL DEVELOPMENT
LeTourneau University, BBA Bachelors in Business Management. GPA 3.92
Houston Community College, Houston, Texas, Business Administration
Electronics Technology Diploma, Cleveland Institute of Electronics
Refrigeration Certificate, Houston Community College
Graphic Arts and design. Drafting and Computer Aided Drafting
Leadership and Management, Customer Service, Quality, Facility Safety Training, and broad experience in hospital Environment of Care (EOC) facility management.
Trained in Management, Safety, Refrigeration, Sterilization equipment, Hill-Rom patient beds
TDLR Licensed Electrician. Certificate for Journeyman Electrician.
Experience with facility telephony configuration and computer network cabling.
Familiar with Building Automation Systems (Siemens) (Inet),
CMMS (HEMS, Mainsaver, ISIS, Maintenance Connection), HVAC equipment and effective PM programming.
PROFESSIONAL CERTIFICATION
CHFM- Certified Healthcare Facility Manager
TDLR, Electricians License #00024963 Certificate for Journeyman Electrician. 11/15/2008
TEEX-EPA Certified Universal Technician as required by 400PR, Part 82, Subpart F. 1994
Stationary Engineer 3rd grade – City of Houston License # 5097
AutoCAD Rel. 10 Computer-Aided drafting, December 1991 – Certified
PROFESSIONAL MEMBERSHIPS
Texas Association of Healthcare Facility Managers
National Fire Protection Association
American Society of Healthcare Engineering.
COMPUTER SKILLS
Proficient in Excel, Word, Project 2000, Power Point, Auto Cad lt, Microsoft XP, Outlook, Lotus Notes, Lawson super user, PMM- Pathways Material Management CMMS - HEMS Administration, Mainsaver, ISIS,, Maintenance Connection, Microsoft Office and Some Crystal Reports .
KEY WORDS:
CHFM
Healthcare Construction Project Manager
Operations Manager
Facilities Supervisor
Physical Plant
CMMS
Project 2000
Auto Cad lt,
Lawson super user,
Microsoft Office
Crystal Reports
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