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Customer Service Sales

Vancouver, BC, Canada
April 08, 2016

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Umer Shahid

Email: Address: 22375 Labonte Ave, Langley, BC

Phone #: 1-604-***-****

Summary of Qualification

Business degree with Advanced Management courses from Harvard University

7+years of experience in the merchandise retail industry which included 2+ years’ B2B sales and wholesaling experience

Excellent leadership skills gained through working as a store manager, student orientation leader as well as attending many leadership workshops

Well-developed interpersonal, organizational, conflict management and problem solving skills

Major strengths include excellent communication skills, competent, flexible at doing different tasks at once, strong team player, attention to detail, dutiful respect for compliance in all regulated environments

Received numerous awards for outstanding customer service

Multilingual; fluent in English, Hindi, Urdu, Punjabi and Pothwari.

Strong computer skills include: MS word, Excel, MS PowerPoint. MS Access, Clarify Smarts, Smart Parts,SPSS, Mini Tab

Work Experience

Gandy Heating and Cooling, Langley, BC

Marketing and Sales Coordinate Dec 2015- Persent

Assisting customers with Heating and cooling products

Providing information about the products and solving problems

Refer the customers to Products Specialists and Technicians

Coordinate promotional events

Best Buy Distribution center, Langley, BC June 2014-Jan 2015

Logistics Parts Associate

Replacing orders and Using PO#s/RMA to fill orders

Receiving/ Shipping Parts for western Canada region

Organizing and managing inventory levels

Used variety of different inventory software’s such as Smart Parts, Lawson PutAwy, Excel and variety of different portals for orders

Used variety of different shipping companies for shipping or receiving parts

Canadian Liquidation, Chilliwack, BC Mar 2008- April 2013

Store/Warehouse Manager

Involved in day-to-day retail sales operation as well as assisting wholesale customers

2+ years wholesaling experience with variety of household products to, small to medium size businesses and many private contractors

Receiving, processing and fulfilling customers’ orders or arrange shipping if needed

Received numerous awards for outstanding customer service

Involved in purchasing, managing and maintaining inventory levels

Involved in inventory tracking and other management tasks

Trained 8 new employees for various positions

Supervising 3-5 employees at the store as well as at the warehouse

Future Shop, Chilliwack, BC 2008- 2009

Professional Sales Associate

Assisting customers in Home Theater Department andhandled customer service tasks efficiently

Achieved the 2nd highest sales in the store within two months and always met the daily sales quota


Canadian Society of Custom Broker 2015

Introduction to Custom Broker

Harvard University, Cambridge, Massachusetts 2013

Harvard Business School

Major Courses: Supply Chain Management, Cross-Border Innovation

Bachelor in Business Administration 2008- 2013

University of Fraser Valley, Abbotsford, British Columbia

Major Courses: Management, Statistics, Sales

Certificate in Professional Communication 2011- 2012

University of Fraser Valley, Abbotsford, British Columbia

Volunteer Experiences

Orientation leader 2009-2012

University of Fraser Valley, Abbotsford BC

Helping new students and show them the university as well as all the academic resources available at the university.Involved in organizing several activities.

Organizer of the event 2012- 2012

Canadian Breast Cancer Society, Abbotsford BC

Organized a fundraising event along with the silent auction with two group members and raise $1,600.

Involved in planning, organizing and implementation of the event.

Chilliwack Citizen on Patrol (CCOP), 2010- 2011

Involved in City patrolling and assisting safety enforcement.

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