Umer Shahid
Email: act94p@r.postjobfree.com Address: 22375 Labonte Ave, Langley, BC
Phone #: 1-604-***-****
Summary of Qualification
Business degree with Advanced Management courses from Harvard University
7+years of experience in the merchandise retail industry which included 2+ years’ B2B sales and wholesaling experience
Excellent leadership skills gained through working as a store manager, student orientation leader as well as attending many leadership workshops
Well-developed interpersonal, organizational, conflict management and problem solving skills
Major strengths include excellent communication skills, competent, flexible at doing different tasks at once, strong team player, attention to detail, dutiful respect for compliance in all regulated environments
Received numerous awards for outstanding customer service
Multilingual; fluent in English, Hindi, Urdu, Punjabi and Pothwari.
Strong computer skills include: MS word, Excel, MS PowerPoint. MS Access, Clarify Smarts, Smart Parts,SPSS, Mini Tab
Work Experience
Gandy Heating and Cooling, Langley, BC
Marketing and Sales Coordinate Dec 2015- Persent
Assisting customers with Heating and cooling products
Providing information about the products and solving problems
Refer the customers to Products Specialists and Technicians
Coordinate promotional events
Best Buy Distribution center, Langley, BC June 2014-Jan 2015
Logistics Parts Associate
Replacing orders and Using PO#s/RMA to fill orders
Receiving/ Shipping Parts for western Canada region
Organizing and managing inventory levels
Used variety of different inventory software’s such as Smart Parts, Lawson PutAwy, Excel and variety of different portals for orders
Used variety of different shipping companies for shipping or receiving parts
Canadian Liquidation, Chilliwack, BC Mar 2008- April 2013
Store/Warehouse Manager
Involved in day-to-day retail sales operation as well as assisting wholesale customers
2+ years wholesaling experience with variety of household products to, small to medium size businesses and many private contractors
Receiving, processing and fulfilling customers’ orders or arrange shipping if needed
Received numerous awards for outstanding customer service
Involved in purchasing, managing and maintaining inventory levels
Involved in inventory tracking and other management tasks
Trained 8 new employees for various positions
Supervising 3-5 employees at the store as well as at the warehouse
Future Shop, Chilliwack, BC 2008- 2009
Professional Sales Associate
Assisting customers in Home Theater Department andhandled customer service tasks efficiently
Achieved the 2nd highest sales in the store within two months and always met the daily sales quota
Education
Canadian Society of Custom Broker 2015
Introduction to Custom Broker
Harvard University, Cambridge, Massachusetts 2013
Harvard Business School
Major Courses: Supply Chain Management, Cross-Border Innovation
Bachelor in Business Administration 2008- 2013
University of Fraser Valley, Abbotsford, British Columbia
Major Courses: Management, Statistics, Sales
Certificate in Professional Communication 2011- 2012
University of Fraser Valley, Abbotsford, British Columbia
Volunteer Experiences
Orientation leader 2009-2012
University of Fraser Valley, Abbotsford BC
Helping new students and show them the university as well as all the academic resources available at the university.Involved in organizing several activities.
Organizer of the event 2012- 2012
Canadian Breast Cancer Society, Abbotsford BC
Organized a fundraising event along with the silent auction with two group members and raise $1,600.
Involved in planning, organizing and implementation of the event.
Chilliwack Citizen on Patrol (CCOP), 2010- 2011
Involved in City patrolling and assisting safety enforcement.