Customer Service Manager

Disha H. Dalal

Sunnyvale, CA 408-***-**** dishidalal@gmai l .com

SK I LL H I GHL I GHTS

• 5+ years experience in customer service and administration

• Certifications: Basic Life Support (BLS)

• Computer skills: Excellent with Microsoft Office, Systat and SPSS

• Language: Fluent in speaking English, Hindi, Gujarati, and Spanish WORK ACCOMPL I SHMENTS

Vision Care Clinic San Jose, CA

Vision Therapist/Department Manager 12/2014-12/2015

• Evaluated, developed and executed 20+ policies and procedures to reshape the department

• Maintained and updated all digital and hard copy file of 250+ patients

• Managed & coordinated appointment schedule of 80 vision therapy patients

• Wrote patient reports on behalf of the doctor while she was on sick leave for 4 months

• Recruited, Interviewed, and trained new employees to ensure a standardized workflow and the highest attainable of quality of customer service offered to clients

• Successfully conducted therapy on 18 patients from start to finish

• Created an Applications List for patients to continue therapy while on vacation

• Researched, tested and finalized 70+ Apps for both iOS and Android users

• Briefed all new incoming patients on our vision therapy program

• Drafted biweekly reports all vision therapy activity

• Created and performed various activities with patients ages 4 to adult during each therapy session to help them overcome certain visual difficulties including tracking and reading difficulties

Assistant Vision Therapist 09/2014-12/2014

• Assisted the doctor and lead therapist in conducting vision therapy activities with patients

• Prepared new patient files and closed out 10 years’ worth of old files within 6 months

• Instructed patients on how to use Vision Builder software to continue performing activities post therapy

Optometric Assistant/Receptionist 09/2013-09/2014

• Provided eyewear assistance including frame/lens selection, contact lens training, adjustments/repairs, and dispensed eyewear

• Answered and transferred calls/emails, greeted patients, and handled patient check-in

• Worked closely with insurance companies to obtain patient benefits & resolve issues Stanford Hospital & Clinics Stanford, CA

Emergency Department Volunteer 03/2010-09/2011

• Liaised between nurses and patient families by keeping them updated on procedures

• Assisted nurses by restocking supplies, and preparing paperwork for patients EDUCAT I ON

San Jose State University San Jose, CA

Bachelor of Arts in Biology 08/2011-05/2015

De Anza College 06/2009-06/2011

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