Manager Customer Service
Resume:
Nicholas Rapisardi
***** **** ******, **** ****, FL 33523 act90c@r.postjobfree.com
Qualifications Profile
Highly skilled and innovative Network System Administrator employs solid and progressive experience running networks and troubleshooting all store operations within family owned regional tobacco products sales and distribution chain, excels at developing and maintaining efficiency and productivity, and sound facility management
Equipped and trained to perform almost any job or position the firm has in any store
Adept at software and hardware installation and maintenance, and basic virus removal
Extensive experience as Director of Information Systems
Data entry and database management expertise
Trains company personal on relevant software and hardware use
Excellent interpersonal and communication skills
Professional Experience
Tobacco Depot, Zephyrhills, FL
Started with Tobacco Depot in 2004 at 1 day a week as cashier, by January 2005 was full time sales associate and September 2005 was store manager. In first year brought store from $50,000 deficit to only - $5000 and was the first person to receive the full performance bonus in the company of 14 other stores
In 2006 asked to be Inventory Specialist, but first had to let go of staff in another store and train the new manager and staff on how to do the daily paper work, banking ordering, and stocking and displaying product along with helping inventory the store.
Was brought into stores whose managers were fired, ran the store, retrained staff, trained new manager, and given master key, alarm code and safe codes for all locations in the company so I could enter any store when needed and run them
In July of 2012 was made Director of Management of Information Systems (MIS) in charge of keeping two different databases up to date with two completely different types of software. Manage entering all new items into both databases and doing all price changes in both databases, each database has about 17,000 items in them
Serve as help desk, data entry, and IT department all in one and help senior Vice President with off-site sales events
Equipped and trained to perform almost any job or position the firm has in any store
Director of MIS, June 2012 – Present
Maintains consistent data entry including invoices, credits and transfers
Run overall database management, keep all prices and new product matching in two systems and maintained original older hardware, pull sales, trends and item movement reports for company management
Coordinate with Internet Service Provider for service calls and to renew and update service contracts, perform IT hardware repairs and replacement, virus removal, and installations
Run all desktop help questions, repairs, installations, all network questions repairs, and installations, develop reports for upper management
Inventory Specialist, October 2007 – June 2012
Processed physical inventories for all 14 locations
Audited and reconciled, report findings to owner, vice presidents, and store personnel
Served as interim manager at locations that lost management staff
Helped stop and catch internal theft
Retail Sales/Retail Manager, November 2004 – September 2007
Performed product merchandising, selling, and ordering
Trained store personal and other managers
Rescued and revived declining store profits
Provided superior customer service
Educational Background
Network and System Administration
ITT TECHNICAL INSTITUTE, Tampa. FL, 2013 – 2015
Active Directory/Client Server
Graduated with highest honors
Member National Technical Honor Society (NTHS)
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