Arnell Mitchell, III

~ Phone: (***) - *** – **** ~ 6259 Maxwell Drive Apt 2~Camp Springs, MD 20746-4130

act8ye@r.postjobfree.com

Objective: To obtain a position that will utilize my skill set to build new professional relationships and growth within their company.

(Alternate Objective) Looking for a professional and progressive environment where my skill set will meaningfully contribute to the success of the practice or organization.

(Alternate Objective3) Creative and innovative professional committed to achieving the best

possible customer service for a medical practice.

Employment History:

(Inova Central Scheduling

(2011 – Present)

Medical Receptionist:

My Duties included but were not limited to appointment scheduling and confirmation; processing both incoming calls and on-line internet requests; organizing and prioritizing phone messages for medical staff; confirming patients insurance plans and benefits; inputting patient demographic information, coordinating and updating on-call center doctor information and also front desk administrative duties.

The Feldman E.N.T. Group, Chevy Chase, MD,

Jan 2009 - Mar 2011

Call Center Representative

Scheduled and confirmed patient diagnostic appointments and medical consultations. Verified health insurance coverage for each patient. Adhered to HIPAA standards and policies. Received daily 140 inbound calls on average. Responded to minimum of 30 emails daily regarding scheduling appointments on line. Other duties included provided guidance to patients with the demographics and company policies regarding their on-line application.

Vienna Family Medicine, Vienna, VA,

Oct 2006 - Dec 2008

Patient Coordinator

Scheduled annual GYN examines for families. Verified individual health coverage for each patient. Maintained patient medical records and processed release requests to other physician offices. Managed inbound telephone lines. Collected insurance co-payments, and posted payments to ledger account. Gave knowledge of diagnosis coding guidelines (ICD9 codes) for general claims reports to adhere. to HIPPA regulations and guidelines. Responded to a minimum of 160 inbound calls and 40 emails daily from patients. Used EMR Touchworks medical program on daily basis.

Metro Region P.E.T. Center, Annandale, VA

Jul 2005 to Jul 2006

Appointment Scheduler/Medical Receptionist:

Scheduled cancer patients for individual PET scans. Verified patient health insurance coverage

at the beginning of each office visit. Responsible for handling the pre-authorization and referral validating service fee schedules ensuring that the HIPAA regulations and guidelines were adhered to each time. Managed a minimum of 160 inbound calls and 40 emails daily

regarding patient appointments and requests.

Annandale Family Medicine, Annandale, VA

Jan 2003 - Jul 2005

Assistant Administrator / Appointment Scheduler:

Scheduled patient appointments daily for multiple medical facilities. Created and

processed new patient medical charts for organizing the medical history. Answer multiple inbound telephone lines and assisted patients entering the waiting area. Filed Medicare and Medicaid claims for the State of Maryland and Virginia; 80 per day on average.

Software Knowledge:

MS Word, Open Office, Intergy, Touchwork EMR Medical Program, and

various database applications as were applicable to past places of

employment.

Skill Set:

Very personable with excellent interpersonal relationship skills

Strong knowledge of HIPAA Standards and compliance requirements

Punctual and dependable

Self Starter

Effective communicator and listener

Education:

Tennessee State University, Associates Degree - Music Education,

Business Administration

References: ODS SECURITY WALTER MAXWELL

Available upon Request

Contact this candidate