Customer Service Assistant

SHAKINA MCGEE

** ********* ******, *******, ** **215 C: 716-***-**** ***********@*****.***

Experienced Certified Nursing Assistant with good knowledge and understanding of development factors specific to adult and geriatric residents.

Hospice and palliative care experience

Professional bedside manner

Diabetes, Hospice, and Stroke Patient Care

Patient-focused care

Hospice philosophy comprehension

Insulin medication assistance understanding

Qualified daily living activity assistant

Seasoned in medical clinical procedures

Customer service rep, 07/2015 to 02/2016

Center one – Buffalo, NY

Answered inbound calls, activated crefit cards, took paymenta, set-up arrangements on account, documented the account and set follow up dates.

Team leader, 05/2014 to 01/2015

Glenwell at DePaul – Cheektowaga, NY

Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease.

Authorized drug refills and provided detailed prescription information to pharmacies. Implemented new floor assignments based on evaluation of staffing requirements. HHA, 09/2013 to 04/2014

Health force – Cheektowaga, NY

Provided patient education.

Followed infection control procedures.

Took and recorded patients' temperature, pulse and blood pressure. Assisted patients with daily functions.

Ensured safety and well-being of patients.

Med tech, 04/2013 to 09/2013

Park creek senior living – Williamsville, NY

Authorized drug refills and provided detailed prescription information to pharmacies. Performed monthly inventory and maintained office and medical supply counts. Engaged patients with games, crafts, cooking, music, reading and other activities. Cna/gpn, 04/2009 to 04/2013

Beechwood continuing care – Getzville, NY

Accurately recorded and reported test results according to established procedures. Completed all daily living tasks to enhance the quality of life of elderly patients. Assisted patients with bathing, dressing, hygiene and grooming. Transported patients to and from different departments. GED: 199o

Educational opportunity center - Buffalo, NY

Practical nursing: Nursing, 2012

Erie 2 boces - Chautauqua, NY

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

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