Business Analyst

Results oriented leader eager to offer dynamic and innovative ideas to contribute to the continued success of your company.

DATA ANALYSIS ● EXECUTIVE REPORTING ● FINANCIAL REPORTING ● ADHOC REPORTING ● EXCEL MACROS ● TEAM PLAYER ● CONCENSUS BUILDING ● PROGRAMMING ● AUDITOR ● DATABASES ● MODELING ● PROCESS IMPROVEMENT ● VARIANCE ANALYSIS ● DETAIL ORIENTED

•Out-of-the-box thinker who contributes incisive creativity interspersed with real-world experience to achieve effective results to your problems.

•Ambitious self-starter, winner of the “Verizon Credo Award.”

•Developed first Verizon coalesced wireless and landline Executive scorecard and supporting SharePoint web site.

•Created Verizon OneTeam application adopted as the Executive Reporting Team corporate standard.

•Engineered the weekly Senior Executive customer complaint report influencing Verizon corporate policies.

•Constructed first Verizon FiOS metrics reporting program producing in excess of 1,200 reports monthly.

•Crafted the Verizon FiOS out-of-service reporting application required by law to meet contractual obligations.

Sr. Analyst-Reporting and Analysis – Executive Relations, Verizon 2012 - 2015

•Produced Senior Executive metrics dashboards and data analysis for all lines of business which were instrumental in influencing corporate policies.

•Effectively performed extensive data analysis to ensure corporate compliance with FCC requirements.

Sr. Analyst-Dbase Analysis – Central Metrics Organization (CMO), Verizon 2009 - 2012

•Worked with all on and off-shore call centers and their respective IT departments to ensure the accuracy of Automated Call Director (ACD) and Repair metrics reports.

•Updated web pages, reports and SQL queries in response to centers opening/closing to maintain report accuracy.

Specialist – Local Franchise Authority (LFA) Reporting, Verizon 2006 - 2009

•Conceptualized and developed the monthly LFA reporting program to maximize reporting volume and flexibility increasing productivity from 30 reports/month for 3 people to over 500 reports/hr. for 1 person.

•Collaboratively worked with the Legal department to ensure metrics and reports were in compliance with local/state contracts.

B.S., Finance The Pennsylvania State University

CISA (Certified Information Systems Auditor) from ISACA ● PMP (Project Management Professional) from Project Management Institute (PMI) ● Microsoft Office ● Excel Macros ● Clarabridge ● Vizio ● Outlook ● VBA ● SQL ● Terradata ● Lean Six Sigma ● Green Belt ● Minitab ● Adobe Photoshop ● SharePoint

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