Customer Service Insurance
Resume:
Maxine Guy
(C) 303-***-****
*************@*****.***
OBJECTIVE:
To exercise the skills and knowledge that I have learned
within the insurance, coding, and billing
field and continue to give excellent customer service.
QUALIFICATIONS:
AAAHC (CO & FL)
AHCH
Medicaid and Medicare (CO & FL)
Private Insurance
Medical Terminology
Medical office Administration
Customer Service
ICD-9 Coding
CPT Coding
HCPC Coding
CMS 1500 Billing Forms
AR/AP
Type 35 WPM
10 Key
Medical Manager
NEXTGEN
EMR
Microsoft
EXPERIENCE:
Advanced Surgery Center of Orlando Sept. 2013 – Jan. 2016
Business Administrator
SurgCenter of Dry Creek Aug. 2011 – Sept. 2013
Front Desk Coordinator
Advanced Orthopedics Feb. 2010 – Aug. 2011
Front Desk/ Billing
Davita Nephrology Partners April 2009-August 2009
Collectors
Collections for all insurance types. Submit sec claims, send out statements, take patient calls, take insurance calls, check claim status, and work AR. Manage patient accounts from physician’s office obtain authorization and verify insurance availability, submit reconsideration if needed.
Children’s Eye Physicians December 2008-January 2008
Completed Externship
Processed electronic and paper claims, checked insurance
eligibility, retrieved pre authorizations for surgery, data
entry from patient chart to billing forms, posted and
deposit mail payment from patients and insurance company.
Nordstrom FSB March 2007-March 2008
Customer Service
Answered high volume incoming calls from Nordstrom full
line and rack stores and customers, maintained accounts for
over 1,000 customers a month, sent correspondences to
customers, updated personal information for customer,
mailed out new credit card for customer, resent statements,
looked items up for customer on statement as well as in
catalog, prophet, fishnet, office outlook, and Microsoft word used.
Ramada Limited May 2006-March 2007
Night Auditor
Daily report of revenue, daily deposit log, credit card
settlements for revenue, answered phone with multi phone
lines, making reservations for guest, checking in/out guest, Opera system used.
Argus Home Health January 2004-April 2005
Clerical
Audited 400 plus files, responsible for printing
timesheets, documented timesheets that have not been
received/contacting employees for timesheets, responsible
for informing home care team of clients that were admitted
to the hospital & reason why and documented in file,
contact hospitals of clients that were
admitted, data entry, Excel, Microsoft word, & office outlook
EDUCATION:
Concorde Career College January 2009
Insurance Billing and coding Specialist-GPA 4.0
CPR Certified, HIPAA Certificate, Director’s Award, Make a Difference Award
Community College of Denver
Associate of general studies in Business Administration-GPA 3.4
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