Customer Service Representative
Resume:
Takisha Howse
Chicago, IL *****
act8kn@r.postjobfree.com
Summary of Qualifications
• Over ten years of customer service experience, and three years of in-depth knowledge of medical insurance claims procedures and documents.
• Knowledge of medical billing procedures and insurance claims.
• Software knowledge: Word, Excel, Access, Outlook, MediSoft Program
• Received additional training in: HIPPA, OSHA, Data Entry, Collections, Scheduling
Education
Sanford Brown College Tinley Park, IL Graduation date: 03/2012
Medical Billing and Coding Certificate
GPA 3.25/4.0
Completed Courses: ICD-9 and CPT Coding, Medical Law and Ethics, Healthcare Computer Applications, Medical Terminology, Anatomy and Physiology, Diagnostic and Procedure Coding, Health Information Technology, Health Reimbursement and Delivery Systems, Health Data Organization and Administration
Work Experience
Xerox, Rosemont IL 08/2012-Current
Billing Administrator
• Drive accurate and timely invoicing . Support internal sales on billing related matters from deal planning to post - installation invoicing .
• Maintain customer records in accordance with Xerox policy and procedures ensuring accuracy of all records .
• Resolve billing related issues to ensure invoices are generated in an accurate and timely manner. Track and manage all bill request. Identifies and recommends improvement on billing systems, policies and procedures.
LifeWatch, Rosemont IL 09 /2008 to 05/2010
Client Service Representative
• Walk patient through the process of putting on their heart monitor explaining the device and its care throughout the patient service.
• Assist in revenue generation for the company by actively supporting the Account Sales Managers and the territories assigned.
• Explain medical insurance service and benefits to the patient, answered patient question regarding statements and insurance coverage.
• Verified patient insurance coverage, billed patient insurance for service render.
Verizon Wireless, Elgin IL 06/1996 to 03/2008
Senior Customer Service Representative
• Assisted customers with billing issues, resolved customer’s complaints arranged for repairs and replacement of defective items covered by warranties
• Notified customers when activation of service was completed
• Managed a high volume of inbound calls ranging from 75-125 calls per day
Verizon Wireless, Schaumburg, IL
Senior Collection Representative of Financial Service
Notified customers with delinquent accounts and attempted to secure payment.
• Tracked and analyzed a high volume of calls per day, contributed to the company success by collection of insufficient fund checks that had been returned by the Bank.
• Trained new employees on systems software
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