HANNAH HOYT

**** ****** **** 863-***-****

Lakeland, FL 33810 act8jh@r.postjobfree.com

ADMINISTRATIVE PROFESSIONAL

A top-performing Administrative Professional credited with combining project management, administrative operations and team leadership expertise to deliver optimal result in fast-paced environments. Strong expertise in client relations, customer service and team leadership to enhance service and efficiency levels. Highly accomplished in developing process improvements to ensure optimal outcomes.

Areas of Expertise

Administrative Operations

Project Management

Strategic Planning/Analysis

Team Leader

Solutions-Oriented

Process Improvements

Client Relations

Executive Communications

Microsoft Office Suite

QuickBooks

Mortgage Ease

Knight Integrated Software

Professional Experience

STAPLES, INC., Lakeland, FL 11/2014 – 11/2015

Sales Associate

Supported daily operations in a fast-paced retail environment, including inventory control, supplies ordering, stocking merchandise and arranging in-store displays.

Provided superior customer service to assist with questions, offer product information/recommendations, and promote company warranty and rewards programs.

Worked closely with team members to support streamlined operations and achieve sales and service goals.

TRI-COUNTY HUMAN SERVICES, INC., Bartow, FL 3/2008 – 9/2014

Certified Behavioral Health Technician/Office Assistant

Successfully performed key behavioral health duties, including collecting patient histories, administering and evaluating urinalysis and Breathalyzer testing and maintaining detailed progress notes to ensure optimal patient care.

Collaborated with primary counselors to develop and implement individual patient treatment plans to address medical and behavioral priorities in an effective and efficient manner.

Corresponded with probation officers, judges and various legal officials to advise on patient progress.

Effectively maintained compliance with all federal, local and organizational standards to deliver a high level of patient care.

Designed and implemented a quality control management system to enhance funding and licensing review processes.

ANCHOR HOUSE MINISTRIES FOR BOYS, Auburndale, FL 6/2006 – 12/2008

Counselor

Provided counseling and behavioral treatment to boys aged 7-17 to support and develop coping skills.

Collaborated with the director, physicians and family members to determine optimal treatment plans to target mental, physical and behavioral issues.

Successfully supervised boys during field trips, gatherings and meals to track progress and provide positive reinforcement.

Coordinated with legal and judicial officials to advise on student progress and behavioral support needs.

Education & Training

Board Certified Behavioral Health Technician

General Studies & Psychology

POLK STATE COLLEGE 2013

General Education Training

ARGOSY UNIVERSITY 2011

Medical Terminology Training

ATLANTIC VO-TECHNICAL COLLEGE 1995

Certificate in Meteorology

UNITED STATES NAVY 1984

Awards & Certifications

Armed Forces Good Conduct Medal

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