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Administrative Assistant Customer Service

Location:
Toronto, ON, Canada
Posted:
April 05, 2016

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Resume:

ANAHIT CHULJYAN

**** *********** ******, ***********, ** M1W 3P6 ((416) 491–1974 8 act8iv@r.postjobfree.com

Administrative Assistant

Administrative Assistant Diploma in Office Administration/Legal from Seneca College of Applied Arts and Technology

Excellent interpersonal, oral and written communication skills

Strong organizational and time management skills

Strong multitasking skills

Excellent attention to detail and proofreading skills

Over 5 years of experience in office procedures.

Proficient in Microsoft (Word, Excel and Outlook), strong keyboarding skill (45w.p.m.) with 96% accuracy

Excellent composition in writing business letters

Fluent in English, Armenian and some Russian (conversational)

WORK EXPERIENCE:

Administrative Assistant/Legal (Contract)

Fluidigm Canada Apr 20 - Sept 18, 2015

Entrusted with organizing client files, ensuring all essential documents and contracts were received and completed.

Responsible for adhering to a strict deadline, but remained conscientious in order to ensure a high quality of work.

Found the files in database, updated and organized them on spreadsheet.

Updated the database using program Contralogix.

Office Assistant

Golden Bee Homes Jun 2014 – Apr 2015

Greeted, assisted and approached customers with a professional and friendly attitude identifying immediate needs to ensure repeat clientele.

Corresponded with over 30 clients during peak times through phone and email, providing prospective clients with general information.

Ensured confidence of clients by keeping personal and financial information between the company and client fully confidential.

Answered the telephone, relayed calls and messages.

Updated and organized files.

Legal Assistant

Canadian Corporate Legal Services Feb 2008 – Feb 2013

Answered phones and checked voicemails.

Opened, organized and maintained office files and records (manually and electronically), maintained calendar and brought forward important dates for lawyers.

Responded to client inquiries and conducted follow up as required.

ANAHIT CHULJYAN (416) 491–1974 page 2

Managed all administrative tasks such as filing, scanning, photocopying, faxing, maintaining incoming and outgoing mail and other general office duties.

Prepared letters, drafted/transcribed correspondence, memos and other documents from hand written notes and/or oral instructions.

Drafted, prepared and typed correspondence, accounts, pleadings, various litigation documents and court forms, filed them with courts, arranged for service of documents with external process servers; ensured legal documents were processed and handled in a timely and efficient manner to meet regulations and deadlines.

Coordinated with court offices and scheduled hearings.

Prepared bank deposits.

Conducted research, compiled data and other information as required.

Compiled, verified and processed accounts and other forms of documents, updated databases.

Prepared reports for clients and my supervisor on spreadsheet.

Legal Assistant

Ralph Sutton Law Office, Toronto Mar 2006 -Nov 2006

Handled general administrative and legal duties including preparation of Wills, Power of Attorneys, Codicils, Affidavits and documentation for corporations using Cyberbahn

Scheduled appointments, meetings and conferences

Set up and maintained filing systems, utilizing knowledge of legal records and procedures and frequently controlled confidential materials and documents

Opened and distributed electronic incoming mail and other materials in a timely manner

Co-ordinated the flow of information internally and with other departments or organizations

Determined and established office procedures and routines

Administrative Assistant

Leaside Hair Design, Toronto

Nov 2004 –Feb 2008

Greeted and provided excellent customer service in a busy hair salon reception area.

Successfully answered the phone and in person enquiries .

Scheduled appointments with follow-up calls and cancellations.

Maintained a clean environment in the salon to ensure clients are satisfied .

Developed strong rapport with clients by follow-up strategies.

LEGAL SOFTWARE / COMPUTER SKILLS

Practical hands-on experience using legal software

MS Office (Word, Power Point,

Excel, Outlook, Internet Explorer)

Oncorp

CompuOffice

Cyberbahn

Intro to PC Law

Familiarity with

Fast Company (Corporate)

ACL Software (A+), (Litigation)

Estate-a-base (Estates and Wills)

Conveyancer (Real Estate)

EDUCATION:

Office Administration- Legal Diploma 2006

Seneca College of Applied Arts and Technology, Toronto, ON



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