Quality Engineer

Jacqueline Sousa mobile phone 508-***-****

PO Box 12 ***********@*****.***

Rochester, MA 02770

Software Syteline MRP system – scheduling, planning Proficiency Microsoft Office (Windows, MS word, Outlook, Excel)

Education

Bristol Community College

associates degree – management

Continuing education

statistics, calc. I – IV, linear algebra, blue print reading and drafting,

seminars and additional courses yellow belt quality training, demand flow manufacturing, lean manufacturing

Experience Sept 1978 – Oct 2015 Morgan Advanced Ceramics – ISO 9001 ISO 13485 New Bedford Industrial Park 225 Theodore Rice Blvd New Bedford, Ma 02745

Aug. 2014 – Oct 2015 Quality Analyst

• Conduct and report in process audits on processes and systems • Lead continuous improvement teams • Maintain system for supplier and internal corrective and preventative action • Train quality control inspectors • Create material inspection reports and instructions • Communicate with suppliers (internal and external) with quality issues • Report on scrap % for each department • Track nonconformance and review for correlation in processes • Participate in new product development introduction ensuring customer quality and ISO 9001 requirements are met.

Notable achievement during this position: Created lot traceability on all incoming components and processes enabling a reliable solution for containing and removing any nonconforming material issues .

2005 – 2014 Production Manager Customer base included aerospace, laser, x-ray, medical implant

• Managed 3 departments and two feeder lines including ITAR, DFAR, DOD, NRC, FDA classifications • Hire and maintain personnel • Maintain employee to sales % • Maintain gross margins to 40% on all products • Schedule personnel and processes to ship on time for deliveries of $2- $3 million monthly • Plan production processes and purchases

Notable achievement during this position: Grew one production line from 200-300 units weekly to 5000 units weekly within a two month time frame while positively affecting gross margins and OTD of other running product lines. One department hailed 100% OTD for 3 years running.

1999 - 2005 Production Supervisor

• Assisted in hiring and firing personnel • Provide training for new employees • Participate in new product development ensuring process efficiencies are met • Manage processes and personnel to meet delivery schedule • Maintain acceptable inventory levels

Notable achievement during this position: Grew a new customer line into sales great enough to split off into a department of its own. Took on two other floundering product lines and successfully grew them into productive departments.

1990 – 1999 (part time 28-32 hrs weekly) Quality Engineer Asst. Integral in achieving ISO 9001 Certification working with team of Quality Manager, Quality Engineer and myself o Assisted in creating business maps o Assisted in creating and implementing internal audit system o Assisted in creating and implementing approved supplier system o Assisted in creating and implementing statistical process controls at problem process locations o Assisted in creating and maintaining quality control instructions and material inspection records o Supplied customers with certifications and documents to satisfy quality requirements including: § Physical and chemical certifications § First article inspections § Material inspection records o Proof of testing and results

1984 – 1990 Quality Control Supervisor Responsible for receiving, in process and final inspections and testing.

• Assisted in hiring and firing personnel • Provide training for new employees • Participated in new product development ensuring quality requirements were met, records were created and maintained • Maintained material inspection records • Assist with customer audits • Assist with onsite customer inspections • Process customer returns • Follow implemented corrective actions for efficiency • Disposition nonconforming material in coordination with engineering and production, maintain records thereof.

1978 – 1984 Quality Control Inspector

• Performed helium leak test operations • Performed water leak test operations • Visual inspection using a microscope • Perform mechanical inspection using: o Micrometer o Vernier calipers o Surface plate set up o Optical comparator o Drop indicator

• Perform electrical tests o Hi pot tester o Megohmeter • Perform first article inspections • Inprocess and final inspections • Receiving inspections o Review ceritifications of incoming raw materials o Review reports supplied by vendors

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