Customer Service Data Entry

EBONI C. MARSHALL

***** ***** **. • Woodbridge, VA 22193 • 703-***-**** • ************@*****.***

OBJECTIVE:

Seeking a Position in the IT Help Desk, Database Administration or Warehouse Support Field

EXPERIENCE:

January 2016 to Present

Office Assistance / Center Greeter ( Temporary Assignment ) – SkillSource Group, Woodbridge, VA

Greet customers as they enter the center, assist with sign-in process, conduct ‘triage’ and get customers to the right resources.

Provide individual orientations about the Center’s services.

Assist customers in the career resource room, including use of the computer for job search activities.

Assist with the preparation of various usage reports.

Receive and respond to customer complaints in a manner to ensure optimal customer satisfaction; direct complaints to Center Directory as necessary.

Identify customers who might benefit from various workshops and/or classes and other services and make recommendations.

Monitor the career resource area.

Assure discreet handling of all customer business.

November 2014 to October 2015

Press Operator Assistant, Axiom (Temp Agency) – Quad Graphics, Herndon, VA – Manassas, VA

Hanging of pre-printed and mill paper rolls – setting up accurate splices.

Performs duties related to washing up press

Performs routine maintenance on the press

Set-up and maintaining inks, glues.

Tracking and recording paper consumption.

Monitor various functions of press equipment.

Identify, retrieve and setup various press parts

General Housekeeping

Perform other incidental duties as assigned

December 2012 to February 2014

Inventory Associate, WIS International, Woodbridge, VA

Compiled and maintained records of quantity, type and value of material, equipment, merchandise and supplies in stock

Executed daily operations of Inventory Management

Counted material, equipment, merchandise and supplies in stock

Posted totals to inventory records, manually and using computer

Trained new employees in old and new equipment

Computed inventory balance, price and cost

Successfully and safely handled equipment

August 2006 to May 2010

Warehouse Associate &Service Build Tech, Lockheed Martin, Springfield, VA

Disposed of damaged and defective items, and returned them to vendors.

Executed daily operations of updating software as daily routine.

Determined sequence and release of back orders according to stock availability

Received and counted stock items and recorded data manually and using computer.

Issued and distributed materials, products, parts and supplies to customers and coworkers, based on information from incoming requisitions.

Advised retail customers and internal users on the appropriateness of parts, supplies and materials requested.

Building secure software in machines, install and uninstall hardware as customer request.

Troubleshoot and running quality test on daily operation.

Opening and closing trouble tickets in Remedy application.

December 2005 thru March 2006 (Temp Assignment)

Office Automation/Data Entry/Tier 1 Customer Support, Nortel Government Solutions, Fairfax, VA

As an Office Automation/Data Entry/Customer Support Tech., my responsibilities include data entry into Government Agency database system to process Postal service requests, correcting zip codes in database system, and responding to inquiries. Provide Tier 1 Customer Support which included, assisting users with hardware and desktop application failures, manning and assisting on the IT help desk routing trouble calls, as well as, installing computer systems, monitors, and printers.

May 2005 thru November 2005

Sales Associate/Automation Assistant, Rack Room Shoes Inc., Woodbridge, VA

As a Sales Associate, my primary responsibilities included: active marketing of products; extensive interface with customers; customer service and assistance with products; operation of automation equipment (data entry) to process product sales and order unavailable products; inventory maintenance and quality control; and, other duties as required.

June 2004 thru December 2004

Office Automation Clerical Support, Martek Global, Herndon, VA

As an Office Automation Clerk, my primary responsibilities included: data entry into Government Agency database system to process contractor invoices for payment; filing and maintenance of invoice documents; processing internal customer inquiries and providing report data; and other duties and responsibilities as required.

September 2003 thru June 2004

Office Aid, Potomac Senior High School, Woodbridge, VA

As an Office Aid, I support the front Office Administrators in their daily office functions. My current clerical responsibilities consist of filing, typing, copying and customer service.

May 2002 thru October 2002

Customer Service, Quantico Marine Corps Exchange, Quantico, VA

As a customer service representative, I greeted and assisted many patrons of the retail center. I monitored several departments throughout the center and maintained orderliness, as well as, reorganized inventory. Additionally, I attended to customer’s needs by assisting them in search of various items and processed their purchases as cashier for the department.

June 2000 thru August 2000

Clerical Assistant, Fairfax County Department of Social Services, Alexandria, VA

As clerical assistant, my duties included a wide range of administrative support for the case review department. In support of the caseworkers, I performed computer data entry, extensive filing, creating and collating files, copying, and various other tasks as requested.

Special Skills

Efficient Typing/data entry, word processing, and various computer applications and databases (MSWord, MS Excel, Power Point, MS Access, Internet). Remedy, Lotus Notes.

References: Available Upon Request

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