FREDERICK GERVACIO
Chantilly, VA 646-***-**** act86e@r.postjobfree.com
QUALIFICATIONS SUMMARY
Computer and network services professional with extensive training in configuring and installing LAN, Wi-Fi, mobile device management, desktops, laptops, printers and peripherals. CompTIA A+ and Network+ certified. Valid NYS driver’s license. Bilingual in the Spanish Language
TECHNICAL SKILLS
Networking: Active Directory fundamentals; DHCP and DNS Server; Group Policy management fundamentals; 802.11/ PAN/LAN/ design, configuration, and troubleshooting; Remote Desktop assistance; VPN
Software: Windows 8 & 7; Apple iOS expert user; MS Office 2013/2010; Google Apps; Oracle Enterprise Software; VMware Workstation; Photoshop CS5, Service Now
Hardware: Data encryption, backups, recovery, cleanups, and images; Mobile Device troubleshooting; PC/Laptop maintenance; Network Printer troubleshooting; Networking Cable management
EDUCATION
PER SCHOLAS, BRONX
Apr 2015-Jul 2015
Computer Technician Training - Comprehensive IT curriculum incorporating a unique combination of formal instruction and hands-on activities in a real-world working environment
BERKELEY COLLEGE, NEW YORK, NY
Bachelor of Science Degree (B.S.) Major: Information Technology Management, Jun 2015
WORK EXPERIENCE
FORDHAM UNIVERSITY, BRONX, NY
Help Desk Support, Jan 2015 - Present
Provide phone support to users.
Maintain records of all incoming call in the ticketing system.
Repair and maintenance of equipment and as well students’ laptops.
Process special order of new equipment.
Virus and Spyware removal
Installation of printers, peripherals and drivers.
SCHOLASTIC CORPORATION, NEW YORK, NY
Help Desk Support, Nov 2015 – Jan 2015
Provide user support and software deployment to more than 5000 employees though Microsoft SCCM
Responsible to create/modify user account, security groups, and distribution list in AD to protect company proprietary information
Use Service Now to track ticket progress and enter updates to have on going record of case activity until resolution is reached and ticket closed
Handle inbound calls for approximately 9,000+ Scholastic national and international staff users.
COLUMBIA UNIVERSITY, NEW YORK, NY
Help Desk Support, Aug 2015 – Nov 2015
Maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities
Maintained daily request on ticketing system
Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
BERKELEY COLLEGE CAREER SERVICES, NEW YORK, NY
IT Support / Administrative Assistant, Apr 2013 – Jul 2015
Provided support to Windows Exchange issues, setup and maintenance
Orchestrated troubleshooting initiatives for laser printers due to paper jams and connectivity issues
Prepared and analyzed reports for senior management using corporate database
Organized extensive file system; maintained records and directed communications
SENIOR PLANET, NEW YORK, NY
Desktop Support Intern, Jan 2013 – Apr 2013
Oversaw the daily performance of computer systems
Answered user inquiries regarding computer software or hardware operation
Set up equipment for employee use, performing or ensuring proper installation of equipment
Performed troubleshooting operations for all printers and checked for related issues