Software Trainer

Christine Whittaker – Software/System Trainer

* ***** ******

Bacup

Lancs

OL13 0EG

Preferred contact method Email: ***********@*****.***

Preferred Contact No. Mob: 079********

Summary

Experienced Application/system trainer with 10 years training experience and adult sector teaching qualification - Post Graduate Certificate in Adult Education and Lifelong Learning (PGCE)

Working towards Microsoft Office Specialist 2013

Has worked on several successful system implementation projects in the public sector.

Delivers effective training in varied settings:

class-room training,

work place training

with large groups, small groups, and one-to-one

auditorium presentations

Uses flexible training style to meet the needs of a range of employees with varying levels of IT competency

Liaises with System Specialists and Business Change teams to gather and agree the training requirements for a project.

Produces curriculum and training session plans to meet the knowledge and key competency requirements of any specified training programme.

Creates engaging user support materials:

PowerPoint presentations

Software simulations

User manuals

Quick reference guides

Acquires new knowledge and skills quickly and efficiently and is able to learn and train new systems when required.

Has worked from Functional Design Specification documents to clarify functionality design and create user friendly accessible manuals, reference guides and demonstrations.

Training and qualifications

Qualification Date Institution/Provider

Microsoft Office Specialist 2013 Working towards E - Careers

CSC Train the Trainer Certificates 21/05/2006 to 04/07/2011 CSC Alliance

ECDL (Level 2) 20/07/2007 NHS (Work based)

Post Graduate Certificate in Adult Ed (PGCE) 09/2000 to 07/2001 Bolton University

BA (Hons) Combined Studies 2:1 09/1994 to 07/1997 Sheffield University College Partnership

(Accrington & Rossendale College)

A Level History A 09/1993 to 06/1994 Accrington & Rossendale College

A Level English Lang and Lit C 09/1993 to 06/1994

GCE O Levels - 8 B/C grades (Incl. English & Maths at Grade B) 1969 to 1974 Clitheroe Royal Grammar School

Career Summary

Job Title Date Employer

Lorenzo (Application) Trainer 06/08/2015 to 30/11/2015 Warrington and Halton Hospitals NHS Foundation Trust

Created lesson plans and training materials

Delivered classroom training sessions across a range of Job roles

Lorenzo (Application) Trainer 05/01/2015 to 27/03/2015 Sheffield Teaching Hospitals NHS Foundation Trust

Extension 01/04/2015 to 26/06/2015

(Further extension offered)

Individually responsible for design and production of training materials for specific areas of functionality

Delivered training to all levels of staff

EPMA Trainer 02/09/2014 to 05/12/2014 Pennine Acute Hospitals NHS Trust

(Meds Prescribing & administration)

Became expert in Prescribing and Medications administration system in inpatient setting

Delivered training to doctors in ward setting on use of prescribing system

Delivered training and provided floor walker support in ward setting to nurses and midwives in drugs administration.

Business Education Specialist 03/03/2014 to 01/07/2014 System C Healthcare

(Medway EPR System)

Worked towards becoming expert in functionality for Patient Administration and Records system

Used Functional Design Specification documents to clarify functionality design and create user friendly documentation

Created session plans for Patient Administration and records system

Visited workplace sites and provided training and support as part of deployment process

Electronic Patient Record Clinical Analyst 04/07/2011 to 03/02/2014 Salford Royal Foundation Trust

Meet with clinicians, department managers etc. within the hospital to analyse business needs.

Create/configure forms, orders, documents, other system items i.e. coded health issues, allergies etc. in the EPR system.

Learned entirely new system for a deployment of replacement Electronic Patient record system including recreating system items as outlined above

Set up and manage user accounts with appropriate security access rights

NCRS (NHS Care Records Service) Trainer 21/05/2006 to 04/07/2011 NHS Heywood, Middleton & Rochdale

Planned/created curriculum and session plans for IT systems training across the organisations.

Delivered training sessions to a variety of users across the organisations, including staff across a range of levels of IT competency and professional and educational achievement.

Tutor Basic skills 01/2004 to 21/05/2006 Manchester College of Arts & Tech.

Tutor Basic Skills 01/2002 to 01/2004 UKDS-HMP/YOI Forest Bank

Tutor Basic Skills 09/2001 to 01/2002 Training Development Services

Special Support Assistant 04/1999 to 07/2000 Whitworth Community High School

Learning Support Tutor 10/1998 to 07/1999 Accrington & Rossendale College

Monitor/Mentor Troubled Children 09/1997 to 03/1998 Waterfoot Primary School

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