Customer Service Sales
Resume:
Fernanda Reis
FERNANDA REIS
North Vancouver, BC
Phone: 778-***-****
act850@r.postjobfree.com
https://ca.linkedin.com/in/fernandarareis
Post-Grad of North American Business Client Focused Portuguese & English HIGHLIGHTS OF QUALIFICATIONS
International Post-Graduate Business student at Capilano University (completion December 2016) with professional engineering background. About 5 years of experience focused in client service in both retail market and in technical equipment sales. Comfortable and confident at communicating and negotiating with a wide range of people, including direct co-workers and high level executives. A natural problem solver, fast learner and logical reasoning improved through the tender and sales experience. EDUCATION BACKGROUND
North American Business Management Applied Post Baccalaureate Diploma Dec. 2016 Capilano University, North Vancouver, BC
Project Management Course Jun. 2015
Federal University of Rio de Janeiro, Brazil
Bachelor of Petroleum Engineer Jun. 2014
Catholic University of Rio de Janeiro, Brazil
PROFESSIONAL EXPERIENCE
MHWirth Brazil Sep. 2013 – Aug. 2015
Tender & Sales Analyst
Campaigned costumers in efficient and technical way, receiving drilling equipment enquiries and processing quotations according to client demands.
Improved customer service by developing critical analysis of clients’ current equipment and newly available upgraded equipment.
Accurately managed clients’ needs by negotiating internally with sales and technical departments, mainly located in Norway and Germany, specially to deliver products within specific guidelines.
Maintained client files to guarantee up-to-date previews purchases, old requests for quotation, contact details and others relevant data storage.
Prepared quotations according to company procedures and previous storage data, by using MS Excel and CRM software.
Represented MHWirth’s best interests across diverse events, such as career fairs, workshops, and conferences including Rio Oil and Gas conference.
Interacted with key Brazilian drilling companies, by scheduling meetings to obtain clarifications and inform the company equipment portfolio.
MHWirth Brazil Sep. 2013 – Aug. 2015
Sales Intern
Composed initial draft of the Brazilian Weekly Report, which provided main local sales progresses and market changes.
Organized Bid/No Bid decision-making meetings for senior managers using MS Outlook, including developing meeting agendas and collaborating on meeting presentations.
Synthesized and maintained documents like the Requests for Quotation (RFQ). Page 2 of 2
Fernanda Reis
Group of Technology and Petroleum Engineering (Gtep) Brazil Jun. – Nov. 2011 & Student Researcher May – Sept. 2013
Worked as part of a small team of researches assisting the Masters Students in their research projects, mainly focusing on oil reservoirs.
Supported Professor in class as a Teaching Assistant by assisting the students in Lab classes.
Cleaned, balanced and calibrating the equipment using attention to detail and knowledge of equipment.
Rare Rooftop Bar United States Dec 2011 – Mar 2012 Hostess
Interacted with clients by making reservations in person and by phone.
Organized clients between waiters, avoiding overload and improving friendly service policies.
Greeted customers in friendly and professional way and encouraged conversations to make them feel welcome.
Supported marketing team by creating promotional advertisements, handing out promotional materials, and engaging use of social media such as Facebook.
Assisted on busiest nights of the year, such as the New Year’s Eve Party and some engagement parties, handling high volume effectively and managing client expectations. Contem 1g Cosmetics Brazil Dec. 2010
Holliday Salesman
Improved customer experience by demonstrating directly to the client best way to apply makeup.
Increased sales through explaining the product properties and benefits by offering product demonstrations.
Accurately managed cash register by extra attention during client checkout and ensuring balanced till at the end of each shift.
Taco System Clothes LTA. Brazil Dec. 2009
Holliday Salesman
Kept floor organized and restocked women’s section, ensuring best customer service experience.
Served customers in an efficient and friendly way, processing payments accurately and allowing quick checkout times.
Received and checked deliveries of new stock and reported any discrepancies to store manager. VOLUNTEER EXPERIENCE
Society of Petroleum Engineers (SPE) Brazil Mar 2008 – Jun 2014 Society of Petroleum Engineers (SPE) is an international non-profit organization, which is interested in exchanging petroleum knowledge, by offering lectures, meeting, network events and more.
Assisted with 4 editions of most important event in the Chapter, called PetroPUC - an annual conference with 5 technical workshops and more than 20 lectures.
Lead and developed the “Ask the Human Resources”, a workshop where students could freely ask about their recruitment doubts.
International Students Collectives BC Feb 2016 – Current
Furthered the international students’ activities at Capilano University by creating a campaigns.
Planned and implemented the international student week, by getting budget approval and maintaining the team organized.
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