Customer Service Sales

Shantell Brown

**** ****** ***** **********, ** *5221

Home: 412-***-****

*************@*****.***

PROFESSIONAL SUMMARY

Excellent communicator

Driven to exceed sales goals and build long term relationships with customers

Delivers positive experiences through high-quality customer care

Careful record keeper; attentive to detail at all times

SKILLS

Trusted key holder Creative problem solver

Exceptional communication skills Quick learner

Strong client relations Multi-line phone talent

Cash flow management Strategic sales knowledge

Credit card processing HIPAA trained

WORK HISTORY

PNC Call Center 08/2015 04/2016

-Full Time Customer core consultant

- Handled inbound customer calls

- Filed disputes and complaints resolving account issues

-Educated customers on Account products and options

- Transfered funds to and from customers accounts

-Researched appropriate information needed to assist customers in any way possible

-Resolved web issues and updated web information

CVS CareMark 12/2014 to 02/2015

Temporary Customer Care Rep

Handled inbound member calls

Resolved complaints and solved problems

Educated members on details of their coverage; prescriptions, etc.

Placed orders for prescriptions and refills to appropriate recipients

U.S. Steel Building –Full Service Network 10/2013 to 11/2013

Call Center Representative

Assisted customers via telephone and email

Resolve customer support issues providing customers with proper solutions

Answer call and route call to appropriate resource

Process orders and applications

Enter new customer information into system

Research required information using the appropriate source

Kmart – Pittsburgh, PA 09/2010 to 02/2011

Customer Service Cashier

Answered product questions with up-to-date knowledge of sales and store promotions

Greeted customers entering the store to ascertain what each customer wanted or needed

Recommended alternative items if product was out of stock.

Folded and arranged garments in attractive displays

Replenished supplies, bags and other materials at each cash wrap

Operated a POS system to itemize and complete an average of number customer purchases

Maintained cleanliness and presentation of stock room and production floor

Dial America – Greentree, PA 02/2010 to 07/2010

Customer Service Representative 07/2006 to 12/2006

Politely assisted customers in person and via telephone

Described product to customers and accurately explained details

Assisted in addressing customer needs and solving problems

Effectively communicated with and supported sales, marketing and administrative teams daily

EDUCATION

Wilkinsburg High School - Pittsburgh, PA 06/2004

High School Diploma

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