Customer Service Sales

Brian Green

775-***-**** act82h@r.postjobfree.com Reno, NV

Account Manager

Seasoned Account Manager Professional with 14+years of experience in B2B sales in service-based products. Well- versed in engaging and influencing customers, effectively establishing and building quality client relationships. Recognizes and appreciates the impact customer satisfaction has on business’s bottom line, and actively works to meet or exceed customer expectations.

Key Skills

Consultative Sales

Client Retention

Sales Strategy Development

Customer Service

Referral Acquisition

Needs Assessment

Siebel/Salesforce

Revenue Growth

Closing Skills

Professional Overview

UPS 2015-2016

Seasonal Driver Helper

Assisted the driver to organize packages in order of delivery to each location businesses and residential.

Expedited the delivery process to meet high volume with a great attitude and in a professional manner.

Worked well in a team setting with the Lead Driver to accomplish daily delivery goals.

Demonstrated the ability to be able to work long shifts and to lift up to 75 pounds regularly with a positive attitude.

Demonstrated customer interaction for parcel pick ups and scans while representing UPS and delivering great customer service.

INTUIT 2001-2015

Account Manager Representative

Responsible for training new hires on multiple systems and sales call flow.

Executed consultative sales strategies, offering payroll and accounting software and services to business customers.

Participated in multiple outbound sales channels including Banks, Solution Providers, and Web Lead Generators.

Establish and maintain a professional relationship with internal/external customers, team members and department contacts

Managed client and accountant relationships, generating pipeline of referrals based on high level of positive customer experience.

Engaged customers to identify business process pain points, developing tailored solutions based on product and service offerings.

Consistently ranked in top 5, achieving 100-150% of sales goals.

Successfully introduced new products every 6 months, educating customers on product enhancements and positioning brand for continued growth.

Maintain an in-depth knowledge of assigned client's products and service, as well as policies and procedures regarding customer calls.

Recognized as top-performer, achieving CEO Sales Club awards in 2003, 2006, and 2010; as well as the Bravo award for multiple years.

Education

Psychology Coursework – Pima Community College, Tucson, AZ

Sales Training, Getting Into Your Customers Head – Miller Heiman

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