Noel C. Descallar

SAP SD/CRM Functional Consultant / Business and System Analyst

+966-**-***-****

Profile

I have been in SAP ECC6 for more than 7 years and working as SAP ABAP and SD OTC functional consultant role. I have done 7 offshore full cycle implementation and application management support project for Consumer Goods and Services clients globally like Unilever, Diageo and Nissin Food Holdings.

1 SAP CRM services went live last January 2015.

3 SAP SD-LE end to end went live last 2009, 2010, 2014

4 ABAP Report (ALV, SAPSCRIPT, SMARTFORMS) end to end went live 2008

I have experience in SAP SD-MM integration in my SAP SD-LE implementation last 2009 wherein I integrate the MRP and availability check during logistic process that includes the inbound/outbound delivery through configuration in Shipping Point Determination.

I have experience in SAP SD-FI integration through G/L account set up for Customer and Revenue account. Maintaining the account key in condition type during pricing procedure set up to determine the SAP system to debit or credit it to customer account.I have been in an internal consultancy/business analyst role that has responsibility for investigating business systems, identifying options for improving business systems and bridging the needs of the business with the use of IT.

I also have experienced in cross SAP functional modules such as MM, MFG, RTR and PTP when required in fulfilling the requirements for the SD module. I also do ABAP debugging and develop LSMW when there are issue/new requirements in Data Migration from Legacy system to SAP.

I have handled SAP SD-OTC team of 15 members in Diageo client and 5 members of SAP SD for Nissin Food Holdings client in my last two projects as a team lead role.

Skills

SAP SD OTC Functional Consultant

SAP SD CRM Functional Consultant

Business Analysis

Team Lead/Team Management

SAP LSMW Developer

ABAP Programmer

Professional Experience

EMPLOYMENT HISTORY

Position Title: Business System Analyst

Company: Saudi Aramco

Duration: February 2015 – Present

Project: Jazan Refinery Complex

Responsibilities:

Provide technical and functional expertise on HRIS, IPS and eSight applications.

Functional Consultant on SAP Business Object for Human Resource application.

Assist the customization of the eSight application to replace the existing IPS.

Generate analysis on the current and future business plan of Jazan Refinery Complex in terms of Manpower and Net Direct Expenditures.

Set-up meetings with the stakeholders (Managers and Supervisors) of Jazan Refinery Complex to discuss the business trend of the refinery and provide insight of the current status of Manpower and Net Direct Expenditures.

Establish the 3 years business plan of Jazan Refinery Complex.

Position Title: Team Lead / System Analyst / SD OTC Consultant

Company: Accenture Inc.

Duration: July 2007 – February 2015

SAP Project Details:

Client: United Energy Distribution and Multinet Gas in Australia

Position: CRM Functional Consultant Offshore Lead

Duration: (May 2014 – Present)

Industry: Resources

Project Description: Implementation of SAP CRM 7.

Responsibilities:

• Responsible in creating the As Is To Be functions in CRM.

• Mapped As Is-To Be system requirements for Implementations.

• Created / presented Training materials for the implementation in CRM.

• Configure Business partner and roles.

• Configure customized CRM WEB GUI.

• Designed Security Profile for different business roles in CRM.

• Create, execute and assign Test Case for the testing phase in offshore team.

• Assist and assign team members for their daily tasks.

• Coordinate on-shore counterpart for any issues and risks found from offshore team in the entire duration of the project.

Point of contact for any related tasks to offshore team for progress and updates.

Client: Nissin Foods Holdings in Japan

Position: SAP SD OTC Consultant / Team Lead

Duration: (June 2013 – May 2014)

Industry: Products/Consumer Goods and Services

Project Description: Initialization and implementation of SAP.

Responsibilities:

Leading the team in creating the comprehensive document after the software requirements gathering.

Provide SAP SD subject matter expertise and project implementation support for the sales, delivery and billing functionality.

Preparation of Business process documents. ( AS- IS & TO-BE)

Provide knowledge transfer on E2E configuration, documentation, and report developments for client business users, super users and service delivery managers.

Work closely with the SAP/I.T project team in configuration and implementation the sales and distribution modules correctly.

Provide cut-over support, conduct UAT and regression test with the stakeholders on and before go live.

Check each transport to be released in SAP as part of QA transport management task in all development/test/production SAP boxes.

Work effectively with internal customers, co-workers and management with a strong commitment to the overall success of a group

Provide expertise and insights in best-breed business case in the area of sales, pricing, SD data model, delivery and billing to have proper integration/configuration of SD module.

Involve in various phases of Implementation starting from Project preparation till Post go-live support

Demonstrates a rational and organized approach to the tasks undertaken with foremost goal to deliver a quality product. Has advanced knowledge of end-to-end system components and interfaces; including the ability to integrate variations of systems and services.

Has excellent understanding of configuration issues.

Experienced in working on Enhancements, User exits, interfaces, EDI, and IDOCs

Strong understanding of sales and distribution data and processes

Lead in different SAP SD Project phases below:

Phase 1 Project Preparation

- review Methodology

- assign Roles based on project member's skills

- Project Charter

- Project Plan

Phase 2 Business Blueprint

- Information Requirements Analysis

- Multidimensional Data Modeling

- Templates Business Blueprint

- review System Landscape & Transport

- Authorizations

Phase 3 Realization

- modeling, create, query, aggregate, etc

- Issue log database

Phase 4 Final Preparation

- Performance / Tuning

Phase 5 Going Live

- user training

- Operational Support

Client: Diageo Beverage Alcohol (spirits, wine and beer) Global

Position: SAP SD OTC Consultant/ Team Lead for support and SAP change request/enhancement.

Duration: (August, 2008 –June 2013)

Industry: Products/Consumer Goods and Services

Project Description: Application Management Support for SAP.

Responsibilities:

Provide day to day support to World’s leading premium drinks business, this includes:

a. SAP configuration management (new or change existing configuration)

b. SAP Issue management for tickets logged by the business through Remedy6 tool.

Provide analysis on the cause of the SAP issues and recommend solutions

Assist the SAP technical team in the management of technical issues

Coordinate issues identified as affecting other teams (RTR, ABAP, PTP, MFG, BASIS)

Oversee that resolution of calls are timely, comprehensively documented and communicated within the stipulated SLA.

Understand complex problems and formulate recommendation for resolution.

Contribute suggestions and ideas for continuous improvements of the system based on insights gained on problems encountered thus far.

Lead the initiation and discussions for assigned enhancement requests.

Perform solution design and deliver the Solution Proposal for sign-off.

Review and Create Functional Design documents and work closely with the application development team to ensure delivery for entire SAP SD-OTC team.

Provide cut-over support and conduct UAT and regression test with the users on and before go live.

Actively participated in different Project phases below:

Phase 1 Project Preparation

- review Methodology

- assign Roles based on project member's skills

- Project Plan

Phase 2 Business Blueprint

- Information Requirements Analysis

- Multidimensional Data Modeling

- Templates Business Blueprint

- review System Landscape & Transport

- Authorizations

Phase 3 Realization

- modeling, create, query, aggregate, etc

Issue log database

Phase 4 Final Preparation

- Performance / Tuning

Phase 5 Going Live

- user training

- Operational Support

Client: Unilever Global

Position: SAP ABAP programmer - Implementation

Duration: (January, 2008 –August, 2008)

Industry: Products – Unilever Personal Care and Foods products

Project Description: SAP implementation for Sales Order and Returns Order Report by Sales Area.

Responsibilities:

Developed 3 smartforms for their monthly report for SAP SD.

Developed 1 ALV report for their SAP SD-LE.

Conduct and provide documents in different phases such as Project Preparation, Business Blueprint, Realization and Going Live

Client: Barclays Bank in United Kingdom

Position: Build Manager / UNIX System Administrator

Duration: (July, 2007 –December, 2007)

Industry: Banking

Project Description: Online integration of bank transactions through website access for across regions worldwide.

Responsible for completing the various tasks leading towards a successful release installation in different environments running in Unix AIX operating system with technologies such as Websphere, Tivoli Access Management, Oracle Database and client, Unix system, DB2 database/mainframe, Identity Management and MQ.

Support the infrastructure installation activities for a particular release by investigating and troubleshooting problems in relation to the steps documented in installation plan.

Works with Project Manager, Component Resource Managers, Test Manager to gather information and requirements about the release during the planning stage.

Documented the installation activities.

Provide weekly status reports on individual work/tasks and escalates issues to Environments Lead.

Monitors scheduled activities (maintenance, ad hoc or project related) in each of the environments.

Position Title: Junior Programmer

Company: Kainos Health Inc.

Duration: June 22, 2006 – July 6, 2007

Responsibilities

Develop online application system for internal operation.

Maintained current online application system and PostgreSQL database.

Generate report from PostgreSQL database through SQL query.

Troubleshoot PC/Laptop problem for Linux and Windows operating system

Troubleshoot Printer connection for Linux and Windows operating system.

Set up and troubleshoot LAN connection problem.

Designing posters for the company.

Skill Set

PHP, PostgreSQL, C#, .Net, Code Charge Studio 3, Adobe Photoshop

Position Title: Technical Support Representative

Company: 1&1 Internet Inc.

Duration: November 05, 2005 – June 21, 2006

Responsibilities

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;

Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;

Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients.

Research required information using available resources;

Follow standard processes and procedures;

Identify and escalate priority issues per Client specifications;

Redirect problems to appropriate resource;

Accurately process and record call transactions using a computer and designated tracking software;

Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;

Organize ideas and communicate oral messages appropriate to listeners and situations;

Follow up and make scheduled call backs to customers where necessary;

Stay current with system information, changes and updates

General Information

Date of Birth Years of I.T career experience

November 1, 1982 8 years

Availability: Years of SAP career experience

Immediate 6 years +

Education

2000 – 2005

Tertiary Education

Bachelor of Science

Major in Computer Science

Holy Name University

Tagbilaran City, Philippines

1996 – 2000

Secondary Education

Divine Word College

Tagbilaran City, Philippines

1995 – 1996

Primary Education

Davao City Special School

Davao City, Philippines

Character Reference:

Lionell Cabahug

SAP MMM Application Support Petronas ICT

+601-***-*****

Marvin Vergara Torrente

SAP SD- OTC Accenture Associate Manager

Accenture Inc.

+63-977-***-****

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