INFORMATION SYSTEMS BUSINESS/SYSTEMS ANALYSIS

Overview

Published in the Project Management Book of Knowledge (PMBOK ver3), I have over 12 years successful Business/Systems Analysis experience, using both Waterfall and Agile methodology frameworks. I have expert experience with Microsoft Word, Excel, PowerPoint, Access, and Visio. I’m also an advanced user of Microsoft Project, Outlook, SharePoint, and JIRA. I am a fast learner, detail-oriented and recognized for:

Working well in a wide variety of cultures/locations - able to shift gears quickly between multiple projects.

Being able to work with people to identify their requirements quickly.

Handling objections, questions, and pressure with poise and confidence.

PROFESSIONAL EXPOSURE

1/2014 to 7/2015

(Analysts International Consulting)

Topeka, KS

Project Coordinator/Lead Technical Analyst

The Kansas Corporation Commission (KCC)

Experience:

Collected requirements for and designed the first Kansas Trucking Regulatory Assistance Network (KTRAN) tool. This included creating a Dashboard with 8 sites that contain aspects of regulations and statutes governing Inter- and Intrastate Commercial Vehicle and Commercial Driver safety and enforcement.

Interfaced with other federal and state agencies, including Federal Motor Carrier Safety Administration, Ks Dept. Of Revenue, Ks Secretary of State, Ks Dept of Health and Environment, Ks Highway Patrol, Ks Insurance Department, and Ks State Board of Healing Arts to populate KTRAN with data.

Worked independently with professionals in the Transportation divisions to define client requirements to automate their routine functionality.

Gathered information from internal and external sources, reconciled conflicts, decomposed high-level information into details, abstracted up from low-level information to a general understanding, and distinguished user requests from the underlying true needs.

Used Agile techniques, including iterative prototyping and Daily SCRUM meetings.

Accomplishments:

Successfully completed phase I to capture and document detail 8 modules of requirements for the KTRAN system.

Translated high level system requirements into a KTRAN Prototype to be used during creation and testing in phase II of the KTRAN project.

11/2007-1/2013

Topeka, KS

Project Manager /

PMO Analyst /

Lead Business Analyst

Payless ShoeSource

Experience:

Assisted with hiring procedures, screening of candidates, and coordinating interviews for the International Project team. My team consisted of 6 business analysts and 14 development resources. Development resources were housed offshore.

Created, conducted, and managed PMO hire orientation for Project Managers

Promoted upcoming training via emails, flyers and bulletin board attachments.

Designed methodology workbook materials used in Project Management training including course objectives and course agendas.

Updated training calendar; tracked 24 Project Managers’ training attendance in PMO resource calendar

Maintain current I9 documentation and binders for all Project Managers.

Participated in Strategic Planning process conducted annually.

Scheduled and conducted monthly Project Management Audit meetings.

Accomplishments:

Worked on the team that successfully created, tested and implemented the General Ledger model for the first 10 International Payless Shoe Stores installed in Bogota, Colombia. The company predicted a 4% increase in sales from the international stores but were pleasantly surprised with a 24% increase in sales!

Personally led a totally offshore project in Shenzhen, China to design, build and implement a “TEST & LEARN” prototype for Social Compliance in our Oriental Manufacturers facilities. This tool saved the company 60% of the time needed to document and track Social Compliance on the manufacturing floor. The savings reduced the cost to manufacture shoes by 13% over a 5-year period. The “Test & Learn” system was permanently installed into the production cycle within 12 months of use.

Worked with newly formulated team to 1) Introduce a Project Management Office (PMO) methodology, 2) Train Project Managers and 3) Govern IT project results. This PMO gave the Payless enterprise the tools needed to steer projects across the finish line 22% quicker with 9% overall better performance to estimate results.

Worked within the new PMO guidelines to create a Project Audit process, complete with a home-grown results tracking database for future estimating purposes. This system complimented the Methodology and provided constant feedback for methodology improvement.

9/2005 – 11/2007

(Shafer & Sons Consulting)

Topeka, KS

IT Development Project Manager / Internal SOX Auditing

AVIVA

Experience:

Drove the planning, design, development and deployment of new Annuity products for Topeka branch.

Used JIRA to track and report requirement status, and to inventory issues with the software for the Annuity products and various Sales contest throughout the years. Responsible for 1) entering, prioritizing and distributing product requirements to RPG IV developers, 2) tracking and reporting test statuses, and coordinating and reporting status of feature releases and contest results.

Worked with both qualifying and non-qualifying indexed and variable annuities, working with certain program design and development teams, receiving the requirements from the team and assisting in the design of the application to allow for the products to pass the internal audit, so they could be implemented in to the production environment.

Abstracted upwards from low-level information received from the Marketing and Sales department into a general understanding and design for the basis of annual sales campaigns.

Led needs analysis throughout the full software development life cycle process; coordinated the requirements with the development and testing teams and facilitated user sign off and internal audit of the paperwork prepared for external audits, which occurred every six months.

Was part of the lifecycle change to track the internal audits and documentation to point up to the location of design and test results and code reviews that complimented the life of the requirements.

Wrote and maintained technical requirements for company to comply with Sarbanes Oxley requirements.

Provided orientation, user, and technical training for and to the Information Systems department.

Planned, designed, developed, facilitated User testing, and launched a 2005 Marketing contest.

Wrote use cases and performed code reviews when time constraints required additional input

Worked with Actuaries and analysts in the creation of brochures for a number of outside activities

Successfully engaged in multiple initiatives simultaneously at different stages of the SDLC.

Accomplishments:

Increased the Annuity Product Dashboard from 7 to 12 features within a 24-month time period.

Helped the Development team reduce the maintenance calls by 15%.

Refreshed AS400 RPG IV programing skills in the development team for 12 of 15 resources. The remaining 3 resources retired during my 2nd year.

11/2003 – 9/2005

(Westaff Consulting)

Ft. Riley, KS

IT Technician – .Net Software Developer

US Army – Ft. Riley Kansas

Experience:

Enabled US Army at Ft. Riley’s 3rd Brigade 75th Division to maintain operational tempo and technical support during the Global War on Terrorism. Created solution for soldiers on foreign soil to safely get email and assignments from superiors and family.

Outlined business requirement with users. Proposed projects and systems requirements to US Army, defining type of tool needed for the deployed soldiers to use.

Gathered and analyzed requirements. Designed, developed and launched Soldier internet database, increasing communication with supervisors and loved ones in the USA without being detected. The tool was written and maintained Visual Basic / ColdFusion / HTML / SQL code.

Accomplishments:

Awarded a 2 annual terms of Civilian Military assignments. Only 15 Civilian assignments are awarded to the Ft. Riley Army Base each year.

Received 2 commendations from the US Army for exemplary civilian service

5/1998 – 10/2003

Clinton, MS

Commission Accounting IT Liaison

MCI / WorldCom

Experience:

Organized pertinent user requirements and coordinated tasks with staff. Coordinated testing. Managed all IT projects for the Commission accounting department.

Generated and compiled reports using an SQL database over a COGNOS reporting tool.

Provided orientation, user, and technical training for the Commission Accounting department members.

Accomplishments:

Implemented various commission contest programs

Increased the Commission Accounting IT staff by 1/3 and trained the staff for new IBM hardware installations.

1/1997 – 5/1998

Jackson, MS

Dual IBM S/38 & AS400 Development Supervisor

SkyTel

Experience:

Software Project Manager for development team of 10 international professionals. Conducted

Collected requirements for various application improvements

Accomplishments:

Led the team that designed and implemented the state’s first telephone-driven selection process for pagers.

Success in the acquisition of SkyTel by MCI/WorldCom

9/1994 – 12/1996

(Cap Gemini America)

Chicago, IL

Delivery Manager

The Northern Trust Bank

Experience:

Software Project Manager for development team of 10 international professionals. Conducted all administrative duties for the team.

Responsible for the delivery of multiple software deliverables. Created and managed the software development plan and coordinated all activities in Software Development and Validation to ensure successful project completion.

Created process flow diagrams of the existing Revenue system using Visio and System Architect.

Wrote RPG/III and ILE code for Revenue Accounting system migration from London, England to Chicago.

Accomplishments:

Successfully moved the General Ledger system from London, England to Chicago, Il within the estimated 24-month timeframe, using a modified Waterfall methodology.

Volunteered on the PMI team that published the third version of the Project Management Book of Knowledge (PMBOK ver3).

9/1984 – 9/1994

Denver, CO

Software Development Manager/

General Ledger Systems Administrator

First Trust Corporation

Experience:

Supported First Trust as it provided custodial and/or directed trustee services through its various business units and departments to financial intermediaries such as registered investment advisors ("RIAs"), third-party administrators of qualified retirement plans ("TPAs") and other financial representatives ("FRs"), referred to as "business channels."

Led the programmers that developed proprietary systems and maintained relationships with approximately 4,000 mutual funds to enable its financial intermediary customers to offer a wide range of investment choices to their individual investor clients.

Project Manager for General Accounting software development staff. Facilitated new hire interviewing, performance appraisals using Managing by Objectives (MBO) techniques; Conducted career development counseling; Led Joint Application Development sessions (JAD), and termination interviews.

Facilitated design, development, and implementation of a Project Life Cycle Methodology and a supporting Work Management System. This included writing training manuals, and conducting training.

Wrote, tested and implemented RPG III and CLP code. Maintained and supported over 3 mil lines of code.

Developed programming staff skillset to keep up with the growing demands of the evolving

Accomplishments:

Helped improve the design of First Trust application systems that governing over 270,000 retirement and custodial accounts for our financial intermediaries with assets totaling over $25 billion.

Successfully shorten the down time from 38% to 12% over a 10-year period.

Tracked General Ledger processes for approximately 2.1 million mutual fund trades annually on behalf of its customers.

10/1981 – 8/1984

Denver, CO

Operations Supervisor

National Medical Care

Experience:

Created Operations manuals; conducted orientation training, evaluated operators during annual reviews.

Supervised night Operations staff. Assisted Programming staff debug code. Operated dual IBM S/34s.

Wrote, tested, and implemented RPG II code, and operations JCL and CLP code.

Accomplishments:

Promoted from Operator to Night Operations Supervisor in 6 months

Migrated Operations hardware from dual IBM S/34s to the S/38 and helped train S/38 Operators

10/1975 – 9/1977

Topeka, KS

Computer Operator

First National Bank of Topeka

Experience:

MVS JES II

Accomplishments:

Did not get fried between 2 super processors (1 MB each!) – Ask me what this means!

EDUCATION

Keller Graduate School of Management, KC, KS

5/2007

Master Information Systems Management (MISM)

Emphasis – Project Management

Regis University,

DENVER, CO - 12/2000

Bachelor of Science – Computer Information Systems (CIS) - Cum Laude - 3.5 GPA

Minor – Business and Psychology

Virginia College

Jackson, MS - 5/1998

Major: A+ certification

Learned to build PCs

TOOLS

Technology

Software Languages

Microsoft Professional Suite

Microsoft Windows

ColdFusion, Microsoft Visual Basic (VBA), .Net

Word, Excel, Access, PowerPoint,

IBM iSeries: AS/400, S/38, S/34

Microsoft SQL, LANSA, RPGIV

Visio, & Project

MVS JES/II

RPG/400, RPG III, CLP, Query

Sharepoint, JIRA

CERTIFICATIONS

Lean Six Sigma – 11/2009

Green Belt – Washburn University

Project Management Professional - 6/2009

KC Chapter of Project Management Institute (PMI)

References and Supporting Documentation Furnished Upon Request

Contact this candidate