TAMARA S. NORMAN

**** ** **** **

Hillsboro, OR, 97123

210-***-**** ( Cell )

503-***-**** (Cell2)

act7rt@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS:

Inbound/outbound calls.

Process customers request including bill payments and problem solving.

Utilize automated system to log and retrieve information.

Proficient with computer software such as, Microsoft Word, Excel and PowerPoint programs.

Ability to preserve confidential information obtained from Customers, as well as organize workload to meet strict deadlines.

Able to work independently excellent communication and writing skills.

Maintains low error ratio ability to escalated complaints and issues to seniors or other management.

Develop and maintain working knowledge of internal policies, procedures, and products.

Develop and maintain a current and accurate filing system

Ability to operate office machines, such as photocopiers and scanners, voice mail systems and personal computers.

Copy, sort, and file records of office activities, business transactions, and other activities.

WORK EXPERIENCE:

Brooks Staffing

receptionist for Chase and Weil, LLP December 2014-January 2016

Responsible for answering switchboard phones, routing calls to appropriate offices, and taking down messages.

Greet visitors and clients as they walk into the office.

Provide assistance in sorting incoming mails, as well as in processing outgoing mails.

Responsible for keeping record of appearances in court, and for scheduling meetings.

Keep calendars and record of supplies inventory for the office.

Create various forms for effective correspondence, and perform data entry and general administrative tasks, such as scanning and filing of documents.

serve refreshments at meetings.

Provide support to paralegals, the office manager, and other staff, for the smooth operation of the office.

Takes telephone messages for the staff and forwards calls to staff members or to voice mail system if requested by staff and/or caller.

Receptionist Portland, Oregon June 2013-April 2013

Receive, direct, and relay telephone messages and fax messages

Maintain the general filing system and file all correspondence

Direct the Clients to the appropriate staff member

Develop and maintain a current and accurate filing system

Communicate with customers, employees, and other individuals to answer questions, explain information, take orders and address complaints.

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.

Manpower

Customer Service Representative for Seterus Inc. August 2014- March 2015

Answer routine questions regarding a variety of account issues, including but not limited to, escrow accounts, balance and payment inquiries, interest rate changes, missing payment inquiries, address changes, and tax reporting information, requests for payoff and others

Make outbound new customer calls as new loans board, utilizing available scripts and excellent customer service and collections skills

Handle inbound and outbound calls to proactively collaborate with delinquent customers, third parties and attorneys.

Understanding of government programs and GSE loan servicing requirements; particularly Seterus’ client. Adhere to stated timelines and government or agency regulatory and servicing requirements

Document all customer contact in accordance with established procedures.

Hunter Hollis

Customer Service Representative for US Bank September 2013- January 2014

Building and maintaining strong business relationships with existing customers through established service and banking standards.

Identifying opportunities for upselling additional banking products by understanding customers’ accounts and connecting the customer with the proper representative that fits their needs

Excellent verbal and written communication skills

Excellent telephone and interpersonal skills

Good problem-solving, negotiation, and time management skill

Proficient computer skills, including Microsoft Office

Pizza Hut Call Center San Antonio, Texas Jan 2012- May 2012

Call Center Representative

Receive inbound calls from customers, Review the menu specials, Take customer orders and up sale the customer with menu items such as, appetizers, drinks or pasta.

Complete orders on Starcenter computer program.

Receive credit or debit card payments of menu items purchased from customers.

Review and verify as well as, receive consent from customer to post payments to credit card for food purchase,

Transfer escalated complaints and issues from customer to seniors or other management per call center procedure.

Maintains low error ratio and phone order speeds as required by the call center. Ability to preserve confidential information and organize workload

Sonic Drive-Thru Restaurant San Antonio, Texas June 2011 - July 2013

Car Hop/Cashier

Processed customer orders via headset, scanned orders with receipt scanner prepared customer drinks and other dessert menu items, prep and Bagged orders.

Processed debit card payment orders as well as, received cash of menu items purchased.

Sanitized and maintained bathrooms, parking lot and outside seating area. Refilled, emptied ice chest as well as, restock condiments as necessary.

Sanitized, cleaned soda and ice cream equipment.

Counted cashier drawer as well as tips received tips from customers.

Volunteers of America San Antonio, Texas Oct 2009 – June 2013

Volunteer work within the church, local community and homeless shelters.

Education San Antonio, Texas Graduated - Jan 2013

Southwest Preparatory School - San Antonio, Texas

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