Selena Colmenares

Service Manager - RED LOBSTER

San Diego, CA 92105

act7ok@r.postjobfree.com - 760-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Service Manager

RED LOBSTER - Chula Vista, CA - 2007 to Present

* Oversee 80 employees (kitchen staff, servers, hosts, bartenders and bussers) in the completion of daily

operational tasks and delivery of excellent customer service.

* Interview, hire, schedule and train employees following strict corporate policies and procedures.

* Train employees in consultative selling to ensure closing of high sales while providing exceptional service.

Direct Certified Trainers in training delivery

* Successfully increased customer satisfaction ratings by 12% as determined by the Internet Guest Satisfaction

Survey (IGSS), through extensive cross training efforts.

* Address and resolve guest complaints to maintain excellent service and ensure repeat business.

* Maintain low food and operational costs through waste reduction efforts and accurate forecasting of projected

required volumes. Submit purchase orders to corporate accounting department.

* Utilize Labor Management System (LMS) and Hot Schedules to create weekly schedules and Talent

Acquisition System (TAS) to identify qualified candidates for employment.

* Prepare progressive disciplinary reports (PDRs) and conduct 30 day and semiannual reviews of all

employees. Conduct performance reviews to coach employees on personnel development.

* Attended a week long management training at corporate headquarters in Florida.

*Assisted in the opening of the Red Lobster in Chula Vista. Arranged restaurant according to Red Lobster

schematics. Interviewed, hired and trained employees of corporate policies and procedures.

* Began employment as Beverage and Hospitality Manager and was promoted to positions of increased

responsibility based on demonstrated leadership skills, mastery of product knowledge and sales performance.

Front Desk Attendant

BEST WESTERN - Page, AZ - 2001 to 2005

Responsible for checking in/out guests through NiteVision. Processed guest payment, reservations and

facilitated guest activities outside of hotel.

EDUCATION

B.A. in Hotel & Restaurant Management

NORTHERN ARIZONA UNIVERSITY - Flagstaff, AZ

2007

CERTIFICATIONS

ServSafe

ADDITIONAL INFORMATION

HIGHLIGHTS OF QUALIFICATIONS

* Dedicated customer service and sales professional with excellent interpersonal and verbal communication

skills to establish and maintain business relationships with clients and vendors.

* Team player with individual accountability for personal contributions to achieve revenue goals.

* Demonstrated ability to provide a high level of attentive service, educate and present detailed information on

products and services, overcome objections, and ensure satisfied customers.

* Excellent attention to detail, multitasking and time management skills to ensure accurate project completion

within deadlines.

* Outstanding problem resolution skills to identify areas of concern and recommend viable solutions.

* Maintain a calm demeanor during challenging situations that require a high degree of tact and diplomacy

through analytical and critical decision making skills.

COMPUTER SKILLS

Microsoft Office: Word, Excel, PowerPoint, Outlook

POS, Hot Schedules, Labor Management System, Talent Acquisition System

LANGUAGES

4 years of Spanish Language

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