Elan Elvaiah

619-***-**** • act7iq@r.postjobfree.com • San Diego, CA 92109

LinkedIn: http://www.linkedin.com/in/elanelvaiah

SUMMARY OF QUALIFICATIONS

Over 10 year’s experience in the healthcare, homecare technology, medical device, and assistive technology industries with focus on Customer Satisfaction, Operations, Sales, Project Management, and Product Development.

Able to leverage deep technical expertise and experience with interdepartmental collaboration to achieve success in direct sales and account management.

Strong organizational, analytical, and interpersonal skills with customer satisfaction as a top priority.

Fluent in English and Hebrew.

KEY COMPETENCIES

Sales / Account Management

Operations

Customer Service and Support

Applications & Training

Product Development

Project Management / Process Improvements

Coordination and Collaboration

Problem Solving

Research & Development

PROFESSIONAL EXPERIENCE

Pacific Assistive Technology, San Diego, CA

Area Director of Sales 2012 - Present

Developing referral relationships in a new territory with major government agencies (Veteran’s Administration, Department of Rehabilitation, Braille Institute, San Diego Center for the Blind) as an exclusive distributor of assistive technology products that were previously unavailable in the San Diego county.

Field sales and account management for local government agencies, assistive senior living and local residents.

Managing sales operations and providing guidance to subcontractors implementing trainings, installations, and setups for independent hi-tech aids.

Strategic partnerships with manufacturers, distributors and dealers in the healthcare/homecare technology industry.

Providing home assessments, product demonstrations and workflow customizations.

Independa, San Diego, CA

Client Services Manager 03/2015 – 09/2015

Responsible for the operations to build long-term and tactical relationships with Sales, Account Management, and Customer Service.

Account, sales support and relationship management for B2B, enterprise and consumer sales.

Focused on lead qualification, assisting field sales staff with pre-sales customer-facing activities, and handling the entire sales process for target products, accounts and/or opportunities.

Prospecting, lead qualification, and cold calling. Managed product deployments and technical trainings; in-person and remote training sessions to individual users, and to groups.

Account Management and business development for company’s resellers, distributors and global partners.

Worked closely together with Marketing, Engineering and Product Development departments, introducing new product features, user experience improvements and optimizations.

Hologic (Formerly Gen-Probe), San Diego, CA

Consultant / Project Engineer 2010 – 2012

Worked collaboratively with internal Operation Technical Services (OTS), Marketing, Field Services, Engineering and Sales departments and with outside vendors, to revamp the current technology platform and the language translations process. This resulted in a 50% reduction in production time from the vendor as well as internal man hours and cost savings.

Developed best practices, workflow optimization and process improvements for the release of commercial products in beta trials, clinical studies, and EU & US launches.

Collaboration with field sales and other commercial managers in the successful execution of cross-departmental projects.

Acted as a key point person in the development of customer communications, training plans, service manuals, field service notifications, and troubleshooting guides for high throughput molecular diagnostic technologies.

Participated in software validation and verification efforts, installation for remote diagnostics, site surveys, LIS systems, white paper marketing, and CRM implementations.

Cardinal Health, San Diego, CA

Lead Field Service Engineer 2009 – 2010

Led FDA remediation upgrade of medical infusion pumps used in hospitals and clinics nationwide. Responsible for overseeing the team when on site to ensure that the remediation of infusion pumps was completed within specified project timeline and budget.

Mentored and managed team of field service engineers. Created and provided training curriculum to nursing and hospital staff.

Maintained equipment summaries, weekly logs, expense reports, budgetary pricing, project plans, and ordering of supplies.

Executed workflow, instrument upgrades, maintenance and support.

Althea Technologies, San Diego, CA

Project Manager / Validation Engineer 2007 - 2008

Ground level team member of the validation department.Worked with management to introduce strategic vendor relationships such as external calibration technology resources.

Developed and implemented new standards, procedures, and guidelines for customer’s product development.

Managed and executed of department’s validation activities. Provided leadership in devising strategy for implementation of the biotechnological facility and equipment (validation master plan).

Assisted in audits and performing QA activities such as: initiating deviations, change controls, and reviewing QA documents.

Soroka Hospital, Beer Sheva, Israel

Biomedical Engineer 2002 - 2006

Acted as key point person of clinical trials of newly developed respiratory device which resulted in publication in the Journal of Biomedical Engineering and international recognition for Soroka Hospital

Managed ENT development project of a diagnostic respiratory device that determines patient nasal resistances.

Assisted in clinical trial testing and market research; analyzed and interpreted respiratory curves to determine best patient outcome.

Provided training to the medical staff and implemented quality assurance policies.

EDUCATION & TRAINING

Master of Science, Biomedical Engineering

Ben-Gurion University, Beer Sheva, Israel

Bachelor of Arts, Computer Science

Tel-Hai College, Kiryat-Shemona, Israel

ARMED FORCES

Israeli Defense Force (IDF), Artillery Fighting Unit

Technical Communications Expert, First Sergeant

TECHNICAL COMPETENCIES

SalesForce, Madcap Software product suite (Flare, Capture, Contributor, Lingo, & Pulse), C, C++, Java, Photoshop, MS Project, Visual Basic, Assembler, MS Office (Word/Excel,PowerPoint, Access, Outlook), LabVIEW, MATLAB, SAP, Oracle.

PUBLICATIONS

“An Improved Device for Posterior Rhinomanometry to Measure Nasal Resistance”, Journal of Biomechanical Engineering, November 2005

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