Customer Service Sales Representative

**** ******** **.,

Ottawa, Ontario, Canada

K*C *X6

Home 613-***-****

Cell 613-***-****

E-mail act7gs@r.postjobfree.com

Lori Fuchs

To join a progressive organization and become a contributing member of

Objective the staff, utilizing my education and business experience to achieve and

Surpass personal and corporate goals.

Work

Experience I am skilled in high volume work flow, and have creative problem solving abilities. I am able to develop ideas into workable plans and I have strengths in troubleshooting and time management. I am equally comfortable working independently, multitasking or delegating responsibilities. I am able to initiate procedures and controls in an oriented environment.

Jan 15, 2008 – July 14, 2014

McDonalds Family Restaurant

. Cashier

. Customer care expert

. Handle customer complaints

. Prepare what needs to be done

. Cook

. Stock up work area

. Maintain food safety

. Keep area clean

. Help out in other area’s when needed

November 11, 2007 – January 05, 2008

Convergys

. Billing related issues for ATT

. Explained billing procedures

.Took payments

. Refunded when required

. Changed rate plans

. Added /removed features

. Added/ canceled lines

. Trouble shouted some issues

. Handled customer complaints

April 13, 2007- August 30th, 2007

Granite Ridge Long Term Care & Nursing Home Stittsville, Ontario

Dietary Aide

. Stock up work area

. Prepare tables for residents

. Get food from main kitchen

. Test food & document all results to meet government standards

. Document temps of refrigerators, freezers and dishwashers

. Serve residents breakfast, lunch or dinner

. Help to clear tables

. Do all dishes

. Take care of garbage, sweep & mop

March 4, 2005 – March 30, 2007

Sitel Ottawa, Ontario

Customer Care Representative for Dell & GMAC

. Evaluate customer needs

. Sales representative for software support

. Process any order

. Dispatch clients to appropriate departments

. Worked extra hours when needed

. Supply support and training for other employees

. Assist with customer complaints

. Evaluate customer needs

. Dispatch clients to appropriate department

. Verify insurance coverage with customers and agents

October 8, 1991 - March 3, 2005

McDonald’s Restaurants of Canada Ottawa, Ontario

Assistant Restaurant Manager

. Troubleshooting problems that affect customer service

. Assisted with the Restaurant Health and Safety Program

. Investigating and handling customer complaints

. Knowing and enforcing all personnel policies, laws and procedures

. Training, evaluating and monitoring job performance of employees

. Delegating and Following up on tasks assigned to others

. Completing daily, weekly and monthly equipment calibrations

. Compiling, analyzing weekly\ monthly yield, labor and food-cost reports

. Constructing action-plans to improve quality, service or cleanliness

. Fund raising for Ronald McDonald House

. Supervising other managers and employees

. Competed daily Food Safety Checks as required by law

. Worked extra hours when needed

June 29, 1985 - December 12, 1985

Pyrotenax of Canada Ltd. Trenton, Ontario

. Full time laborer

. Assembled terminating P.C.U.’s Pyro-packs

Education

July 10th, 2007 Ministry Of Health

. Food Handler certificate

1983 - 1984 Loyalist Collage

. First year Social Service Worker course

1981 - 1982 Bayside Secondary School

. Ontario Secondary School Graduation Diploma

1978 - 1981 Trenton High School

Awards McDonald’s Employee of the Month - February 1983, March 1984, October 1990, November 1990 and November 2001

References available on request

Contact this candidate