Customer Service Manager

*** ******* *** (cell) 513-***-****

Cincinnati, Ohio 45219 *************@*****.***

Lamont Stone

OBJECTIVE: To use my hands-on, customer-focused and team-oriented approach to create and participate in

integrated strategies to develop businesses, expand talent and support the vision of a progressive organization.

EDUCATION:

New York City Technical College New York City 1981 - 1983

PROFESSIONAL EXPERIENCE:

Implement 5S initiatives, efficiency improvements and recommending warehouse department improvements.

Received certificate for participation of 5S implementation.

Established corrugated supply initiative.

Interplex Medical Cincinnati, Ohio

Document Control/Administrative Assistance 2015 – Present

Responsible for managing, storing and tracking company documents while also ensuring their accuracy, quality and integrity Adhering record retention policies, safeguard information and retrieve data effectively. Archive inactive records in accordance with the records retention schedule. Receive and process requests for information, from employees or clients and maintain the requests via tracking logs. Responsible for training employees on records management procedures and policies. Also perform administrative tasks as needed.

Luxottica Retail Cincinnati, Ohio

Warehouse Operations Supervisor 2012 – 2015

Establish financial, staffing and expense budgets; establish business objectives and goals within all areas. Supervised a staff of 8 hourly associates; responsible for 2 warehouse facilities (100,000 sq./ft.);

Responsible for movement of consumables, supplies, equipment and product to all North America Luxottica

brand locations; conduct weekly meetings to review results, and plan up coming work activities, associate involvement and growth opportunities; partner with other departments to maximize efficiencies, develop talent, expand labor resources, develop innovations and cost reduction ideas

Established domestic logistic program with 3PL facilities to improve movement of lab processing equipment.

Negotiated and implemented small package return program with brand locations to eliminate shipping errors with annual freight savings.

Continuously looking for ways to reduce line haul charges and broadened consolidation services across all Luxottica brands.

Initiate cross training opportunities, to increase efficiencies and provide a flexible work pool which eliminated the constant need of temporary labor.

Luxottica Retail Cincinnati, Ohio

Operations Supervisor 2004 - 2012

Supervise 11 hourly associates and the daily activities of Luxottica Retail Warehouse Group, which consisted of several departments. New stores, Consolidated Mail, Shipping & Receiving,

Established, monitor and improve best practices for a safe work environment; responsible for associate development.

Assist all Luxottica brands and departments to offer warehousing opportunities;

Maintain strong vendor and partnerships for necessary services.

Assist in scheduling deliveries for new store openings, relocations, rollouts and routine equipment deliveries domestically and internationally.

Supervise payroll and approved PTO for associates.

Order supplies for all Optical Village departments.

Oversee the maintenance and repairs of all shop equipment to ensure proper operation for the daily business needs.

Luxottica Retail (Lenscrafters) Cincinnati, Ohio

Customer Service Supervisor 1994-2004

Responsible for assisting Diagnostics manager in researching concerns for store/field inquiries, compiled information to complete customer service projects within the Equipment Center. Supervised 2 hourly associates and maintained payroll and work schedule.

Maintained records of all loaner equipment and expediting equipment to and from the designated stores.

Created an automated production reporting system with measurable positive results.

Handled all administration of incoming repairs including communications with vendors on outsourced repairs.

The BMW Store Cincinnati, Ohio

Service Advisor 1991- 1994

Responsible for problem solving, scheduling appointments and processing warranty claim paperwork.

Overseeing the delegation of repair work orders to the technicians and providing exemplary service to all customers.

Improved quality by creating delivery checklist for all vehicles.

Established part identification program to reduce defective claims.

Attended several training classes for customer service and vehicle operation knowledge.

Richards Electric Cincinnati, Ohio

Customer Service 1990 – 1991

Responsible for controlling inventory of electrical and lighting fixtures, by anticipating business flow, and responding accordingly with appropriate orders and stocking. Working with sales staff to display products throughout the stores.

.

Service Ford Cincinnati, Ohio

Service Advisor/ Assistant Manager 1987-- 1990

Responsible for problem solving, scheduling appointments and processing warranty claim paperwork.

Overseeing the delegation of repair work orders to the technicians and providing exemplary service to all customers.

Processed warranty claims for repairs to all vehicles.

Collaborated with Ford rep in order to authorize necessary repairs for vehicles.

Created internal survey for customer feedback.

Contact this candidate