Customer Service Manager
Resume:
Heavenlea Casey
Food Service Manager
Leitchfield, KY 42754
***********@*****.***
SKILLS
Hard working, meticulous, professional, problem solver, strong leader, excellent written and oral communication, professional phone ettiqette,
Microsoft Office: Word, Excel, Powerpoint, Publisher, OneNote.
Word Processing, 10 Key entry, data entry, professional attitude and appearance, Windows operating system, research, business document creation, excellent business communication skills.
EXPERIENCE
Papa Johns, Leitchfield KY - Assistant Manager
August 2010 - May 2013
September 2015- November 2015 (In store/Shift Runner)
●Food production, food prep, food safety, phone orders, customer service, money handling, upkeep of store image, PRN shift supervisor, meeting daily goals for food and labor cost
●Promoted from delivery driver to Assistant Manager within first 9 months of employment. Responsible for open/close of store, supervision of approximately 20+ employees, day to day operations, food safety, customer service and relations, ensuring consistent food quality, employee training and performance reviews, hiring and terminations, orientation/new hire paperwork, management of food and labor cost to within .05% of daily/weekly goals, inventory management, cash management, taking corrective actions to prevent loss, food prep, decision making, labor scheduling, and business relations.
Dollar General Store, Big Clifty KY - Customer Associate
November 2014-January 2015
●Efficiently operated retail POS, Assist customers as needed, customer service, store cleanliness, assist with loss prevention, money handling, stocking product, unloading truck
Wendy’s of Leitchfield - Shift Manager
July 2009 - March 2010
●Supervised scheduled shifts, daily inventory management, cash management, employee training, daily time and good cost goals.
●Promoted within 4 months from crew member to shift manager
References
●Tracy Jaggers, GM Brandenburg Papa John's, 270-***-****
●Stacy Glasscock, GM N. Dixie Hwy., 270-***-****
●Michael Hardin, GM Leitchfield Papa Johns, 270-***-****
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