Customer Service Data Entry

Krystal A. Countryman **** East L Street, Apt. A, Russellville, AR 72801

Contact: (479) 747 - 2355 ***********@****.***

Objective: Seeking a career opportunity offering personal and professional growth as an individual and an employee.

Experience:

Walmart Dardanelle, AR

Sales Associate March 2015 – September 2015

Duties Included: Assisting Customers in locating merchandise, mixing paint, making keys, cutting fabric, training fellow associates to use various systems and machines in departments, pulling overstock merchandise from the stock room, assisting with the unloading of trucks, cashiering, stocking, keeping merchandise on shelves neat and organized, and setting up new shelve displays for new merchandise.

Ross Dress For Less Russellville, AR

Retail Associate February 2014 – June 2014

Duties Included: Stocking and attaching security devices on merchandise. organizing store, cashiering, helped with the opening and closing of store.

N.E.W. - Asurion Russellville, AR

Customer Care Representative 1 September 2012 – July 2013

Duties Included: Registering products with extended care plans purchased, Filing claims on products under extended care plans, Assisting in other programs within the company such as Delivery and Installation, Participating in and launching pilot program, troubleshooting consumer electronics and assisting with purchase choices via store website while over the phone with customer, answering phones, assisting with team activities as well as aiding in the training of new hires.

Inland Psychiatric Medical Group Moreno Valley, CA

Patient Care Technician/Medical Assistant December 2010 – September 2011

Duties Included: Appointment scheduling; answer telephones; create in-house utilization forms and spreadsheet publications; medical record management; data entry (e.g. charges, bookkeeping and co-pay); call in prescription as per physicians order and taking initial patient intake

Walmart Moreno Valley, CA

Overnight Stocker November 2008 – Februry2009

Duties Included: Stocking shelves with products, sorting through produce and adding fresh product, making labels for shelves and sell by labels, organizing freezers, unloading trucks, and moving palettes.

U-haul Riverside Marketing Company Moreno Valley, CA

Reservation Manager February 2008 – November 2008

Duties Included: Answering heavy phone traffic, scheduling reservations. Customer service, upsales of products, management of U-haul centers and dealers in assigned area, scheduling pick up and movement of equipment, assisting with transferring trucks and trailers to needed locations.

Skills: Administrative: Bookkeeping, Patient Reception, Appointment Scheduling Microsoft Office suite - Answering Phones, Insurance Verification, ICD- 9 Coding and CPT Billing, Typing 40 wpm

Information Technology: MS Office Suite Programs; Software Installation; troubleshoot and repair; system maintenance; system hardware replacement; set up and revise new or existent work station(s)

Citations: Served as the un-official Associate Student Body (ASB) class president and was awarded the role of Assisting the Instructor (Teachers’ Aid) in any student related issues as delegated as per institutional guidelines; received multiple citations in academia and excellence

Education: Russellville Adult Education Center Russellville, AR

GED Preparation classes (GED Diploma) 2012

UEI College San Bernardino, CA

Computer Systems Technician (CST Diploma) 2010

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