Customer Service Administrative Assistant

Judy Jones

**** ********* **

Baltimore, MD *****

443-***-****

act71z@r.postjobfree.com

OBJECTIVE

As a seasoned professional, I am prepared to enhance the performance of an organization by demonstrating my skills as a team player with the ability to multitask, perform under pressure and time manage effectively.

EDUCATION

TESST College of Technology, Baltimore, MD

Medical Billing and Coding Specialist

Certificate Graduation Date: 11/6/2015

Central Virginia Community College 1995

Lynchburg, VA

Office Systems Technology

CERTIFICATION

CPR and AED certified

MBCS

SKILLS

Professional Customer Service

Excellent Phone Etiquette

Verbal and Written Communication Skills

Microsoft Word, Excel, PowerPoint and Internet

Operate Fax, Copier, Adding Machine and Scan

Multi Line Switchboard

Demonstrates confidentiality when necessary

Multi-task

Type 45-50 wpm

Leadership skills

EXPERIENCE

The Integration Group: Consulting Firm

Dundalk, MD

Patient Accounts Rep

3/10/2015-11/2/2015

Made collection calls to patients that had past due/delinquent account balances

Offered payment arrangements

Verified patients’ insurance benefits via EVR and or speaking directly to insurance representative

Broadway Services, Inc.

Baltimore, MD

7/2010-3/10/2015

Caves Valley Golf Club

Owings Mills, MD

Security Officer

Monitored all activity at the main entrance

Screened visitors, vendors and contractors

Communicated with residents

Hyatt Regency Hotel Inner Harbor

Baltimore, MD

Front Desk Clerk

10/2007-1/2010

Professional customer service

Checked guests’ In/out of hotel

Ensured guests’ room preferences and other requests upon availability

Hotel/restaurant reservations

Directions and information for local attractions

Prepared itemized charges at the end of guests’ stay

Roland Park Condominium

Baltimore, MD

Office Coordinator

2/2005-10/2007

Answered phone

Recorded incoming packages via log

Assisted contractors with scheduling and billing

Followed-up with residents’ issues/concerns

Prepared payroll on a weekly basis

Radisson Plaza Lord Baltimore Hotel

Baltimore, MD

Assistant Front Office Manager

4/2002-7/2004

Assisted with the operation of the front desk including;

Communications (PBX)

Bellman and Concierge Staff

Checked guests’ In/out of hotel

Professional Customer Service

Harbor Court Hotel

Baltimore, MD

Reservationist

9/2000-4/2002

Provided availability dates and rates to prospective transient and group

reservations via telephone and or the internet

CHOANOKE Area Development Association

Rich Square, NC

Finance Assistant

5/1998-7/1999

Provided assistance to controller with month-end reports and fiscal matters

Assisted payroll department

FLAMBEAU AIRMOLD

Weldon, NC

Administrative Assistant

6/1997-5/1998

Answered multi-line phone system, routing all in-coming calls to appropriate person

Filed and greeted customers and visitors

Prepared all outgoing mail/packages via UPS, US Mail, Fed-X, etc.

Routed all incoming mail/packages to the appropriate department/person

Residence Inn by Marriott

Hunt Valley, MD

Front Desk Agent

5/1996 -1/1997

Checked guests In/out of the hotel and provided high standards of professional customer service

F. A. Davis & Sons, Inc.

Baltimore, MD

A/P, A/R Clerk

1/1988-4/1993

Posted payment reflecting vendor accounts as well as prepared billing for monthly statement.

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