Customer Service Manager

RACHELLE VALMEUS

**** ******* **** ***** ********, GA 30144 / 678-***-**** / act71t@r.postjobfree.com SUMMARY OF SKILLS

* *****’ experience as a bookkeeper, 15 years in office administration. Proven record in increasing efficiency, productivity, and profitability through automation and process improvement. Great analytical, customer service and organizational skills.

Proficiency in QuickBooks & Office (Outlook,Word,Excel) Knowledgeable in cloud-based apps (AppFolio, Buildium, Xero)

An evangelist's commitment to the power of the web and of communication. Increasing knowledge in using social media.

Member of the American Institute of Professional Bookkeepers & Atlanta Real Estate Investors Association AREA OF STRENGTH

Bookkeeping Administrative Support/ Virtual Assistant

Accounts Receivable & Accounts Payable

General Ledger entries, compute & process data in QB

Bank & Credit Card Reconciliation

Financial Reports Preparation (Income, Balance Sheet)

Job Costing and Coding, Expense Tracking, Month-End

Year End Reporting (1099’s, update W9, Budget, CAM)

Ad Posting, Data Entry, Follow up with Clients

Appointment Setting, Background Check, Tenant screening

Email Campaigns, Maintain Database & Social Media

Review HUD statement and documents

Property Mgmt (Leasing, Maintenance Calls & Resolution)

Interact with Realtors, Attorneys, Contractors, etc. PROFESSIONAL EXPERIENCE

LEEDS UNITED GROUP, INC (2011-Present) Marietta, GA Bookkeeper/Office Manager (1 day/per week)

Perform full charge bookkeeping for commercial real estate owner with multiple properties

Contact tenants for late rent, rent increase, lease renewals and recoverable utility bills

Handle occasional maintenance calls from tenants and coordinate work request with contractors

Perform monthly bank and credit card reconciliation and review income statement with owner

Analyze year-end bookkeeping with accountant and perform annual landlords’ CAM reconciliation CUSTOM SIGNS TODAY, INC. (2007-2013) Marietta, GA

Bookkeeper

Pursued and implemented electronic invoicing system resulting in faster payments and less Bad Debt write-offs

Allocated and tracked expenses for two departments (Home Office & Marietta)

Prepared financial reports for month-end closing & analysis of expenses (COGS, Item Profitability)

Verified financial credibility for new credit customers & setup of new vendors (W9s, 1099 contractors)

Maintained low A/R account balance by regular follow-ups with customers NEW HOPE REALTY INVESTMENTS (2005-2007) Atlanta, GA Bookkeeper/Office Manager

Researched foreclosure, bank-owned and HUD properties using various marketing techniques

Scheduled repair and rehabilitation work with contractors and verified insurance coverage (COI)

Paid bills and allocated expenses for all properties and recorded transactions in QuickBooks

Interacted regularly with closing attorneys, realtors, vendors and homeowners MORGAN STANLEY DEAN WITTER (2000-2001) New York, NY Executive Secretary

Provided administrative support to Senior Vice President and IT managers

Coordinated travel arrangements and handled logistical arrangements for conferences and meetings

Entered business expenses, reimbursement and financial reports EDUCATION

Kennesaw State University, Continuing Education (Kennesaw, GA) Professional Bookkeeper Certificate (12/2013) St. Francis College, A.A.S Degree (Brooklyn, NY) Business Management (6/1999)

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