ANGIE K CAUDILL

*** ****** **** ****, ****** Hill, Tennessee 37642 C: 423-***-**** act6xm@r.postjobfree.com Executive Summary

Seasoned management professional with twenty year background in employee leadership, training and development. Accomplished operations professional with proven success in implementing strategies that produce substantial improvements in efficiency, quality, and safety. Successful in building and motivating dynamic teams in manufacturing, warehousing and distribution fields. Core Qualifications

• Demonstrated business acumen, strategic thinking and an ability to execute against formulated strategy

• Ability to lead large scale change initiatives

• Ability to direct large staff of functional experts to execute the corporate strategy

• Ability to build strong teams; select best candidates, coach and develop the best talent

• Process-oriented and results-oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success and marshaling resources to accomplish goals and objectives

• Problem-solving, analytical, critical-thinking and decision-making skills

• Ability to optimize near-term results that contribute to long-term sustainable success

• Collaborative; builds and works with teams

• Creative thinker who challenges conventional solutions

• Demonstrates and promotes ethical behavior

• Ability to manage an extended span of control, with multiple sites Accomplishments

• Improved efficiency 10% using metrics-based approach, designed to leverage Key Performance Indicators to identify areas of improvement.

• Reduced annual customer complaints 20% by deploying a SOP quality initiative that retrained employees on proper operations procedures.

• Achieved, year over year, no lost time accidents by promoting safety best practices. Ensuring safety is top of mind by starting every day/shift with a safety message. Personalized safety initiative by implementing “Why Safety Matters to me” program.

• Streamlined distribution/warehouse operations, resulting in 1.5% reduction in operating budget.

• Spearheaded employee engagement program resulting in 100% participation rate and 2% decrease in annual employee turnover.

• Developed and executed organizational financial plan. Exceeding business plan targets year over year. Professional Experience

Operations Manager - Mar 2011 to Apr 2015

Coca-Cola Refreshments - Tennessee

• Utilize cross functional teams to drive improvements in sales, warehouse and distribution.

• Collaborate across functions to support the sales team with existing/new business development.

• Conduct daily customer interactions via RED (Right Execution Daily) customer satisfaction surveys to ensure total customer satisfaction.

• Direct scorecard goals and utilize results to understand customer needs and drive improvement.

• Develop, implement and maintain operational strategies to ensure the achievement of the organizational goals. Evaluate and implement changes as necessary.

• Recruit, interview and hire all associates (front line to management positions) to maintain proper staffing levels.

• Establish operational policies and procedures and oversee compliance of established policies.

• Facilitate annual associate review process.

• Contribute to the overall organization’s annual operating budget.

• Conduct new employee orientation/training to foster positive attitude toward organizational objectives.

• Accountable for customer issue resolution and maintaining a thorough working knowledge of all products and awareness of competition.

• Interpret and direct warehouse capacity and inventory levels to ensure in-stock goals are maintained.

• Develop direct reports through cross training and succession planning. Utilize 9-box grid to evaluate talent pool and identify high potential candidates for future leaders.

• Develop training plans for high performing associates and performance improvement plans for underperforming associates to create engaged employees and build value in the company.

• Utilize TRP (Track, Rank and Post) system to recognize and reward associates for a job well done and ensure understanding of how their performance relates to company objectives.

• Management of the operations payroll, productivity and organizational financial objectives (P&L).

• Support all distribution centers to model “best of the best” behaviors.

• Accountable for ensuring proper product merchandising standards are maintained.

• Maintain facilities and fleet to ensure maximum productivity.

• Direct the operations function in conjunction with introduction of new operational system (CONA).

• Participate in quarterly business reviews in conjunction with business development.

• Ensure compliance with all applicable regulatory agencies and company policies and procedures.

• Direct Breakage, Damage and Loss program. Including re-work and shrink root cause analysis. Additional Experience

Background in Quality systems, Lean Manufacturing and 5S methodology. Strong written/oral communication and organization skills. Experience in logistics/distribution and warehousing/inventory management. Well developed coaching and counseling skills.

Background in Excel, Word, PowerPoint, Kronos and SAP. Education

Bachelor of Science, Business Management

Tusculum College - Greeneville, TN

Associate of Science, Electronic Engineering

ITT Technical Institute - Knoxville, TN

Work History

Quality Engineer Jan 2008 to Mar 2011

TRW Automotive - Rogersville, TN

Production Supervisor Sep 2001 to Jan 2008

TRW Automotive - Rogersville, TN

Lean Promotion Officer Apr 1999 to Sep 2001

TRW Automotive - Rogersville, TN

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