Customer Service Information Technology

Tiana D. Royal

**** ***** *****, *******, ** ****7

678-***-**** (H) 404-***-****(C)

**********@*****.***

www.tianaroyal.com

Professional Profile

Looking to take my unique combination of business and education experience to help and teach and train others through the use of technology.

Hold Masters Degree in Instructional Education and Bachelors Degree in Information Technology.

Determined to instill knowledge to people through embracing technology for success.

Computer Skills

Web Technologies - HTML, XHTML, JavaScript, ASP, PHP, XML, VBScript, CSS, ADO, COM+, IIS, Microsoft Web Expression

Networks & Operating Systems – TCP/IP, Windows 2000 & XP, Mac, Linux, and Unix

Tools & Graphics – Adobe Captivate 6 & 7, Articulate, SnagIt, Adobe Illustrator, Adobe Photoshop, Adobe Premiere, Camtasia, Macromedia Flash, Macromedia Dreamweaver, InDesign

Office Procedures - Microsoft Office 2010 (including Project 2010) & Lotus Smart Suite

Experience

Instructional Designer April 2014 to Present

Paramount Staffing @ Atlanticus, Atlanta, GA

Responsible for storyboarding and creating in-house and end-user training and eLearning materials. Key Projects:

•.Develop and update large scale training using Captivate 7 for multi-faceted users

•.Update and develop new trainings for merchants

Professional Development Specialist II August 2011 to May 2013

Global Scholar/Scantron, Atlanta, GA

Responsible for creating, administering, and delivering educational product software training to educators across the country in the form of Train-the-Trainer, Train-the-End user, onboarding, eLearning, and webinars. Key Projects:

•.Headed development of training of several new software products from the conception of the application through implementation and training of employees and end-users

•.Collaborated with sales and upper management to acquire new partnerships and proposals for potential clients

•.Successfully delivered numerous specialized training sessions to several state implemented projects

Teacher, Special Education Dept. August 2006 to July 2011

CCSD at Pebblebrook High School, Mableton, GA

Co-taught English Language Arts classes to support students with disabilities. Prepared and created IEPs for students and annual meetings. Key projects:

Maintain effective communication between students and parents via email, classroom blog, letters and phone calls

Work as liaison for school website using Microsoft Web Expression

Web/Instructional Designer November 2005 to August 2006

Global Classroom USA, Roswell, GA

Created classrooms using PHP, HTML and Moodle. Assisted instructors in developing virtual classrooms. Key Projects:

Created logos and graphics for various sites

Help create first eLearning Podcasting course for company

Dual-Program Instructor, Education Dept. August 2005 to Nov. 2005

Chattahoochee Technical College, Marietta, GA

Frequented various high schools to teach programming courses for technical college credit. Key Projects:

Taught Visual Basics and web design

Collaborated with business teachers to align lessons

Technical Intern May 2001 to May 2003

IBM, Atlanta, GA

Construct extensive and detailed spreadsheets for Customer Service department. Ran various queries to extract and compile reports using AS/400 applications. Key Projects:

Continuously involved in special projects, such as generating reports, updating data in various databases and more, revolving around teams and supported major retailers

Administrative Coordinator June 1999 to May 2001

City of Norcross, Norcross, GA

Coordinated tasks and schedules for Public Works’ services for the city. Used AS/400 System to generate queries and create customer billing. Key Projects:

Supervised a 16 man crew for the Public Works Department

Conducted the accounts payable, customer billing and payroll

Education, Honors, and Certifications

M.S. Instructional Adult Education

Central Michigan University, Atlanta, GA. 2005

Bachelor of Science Information Technology

American InterContinental University, Atlanta, GA. 2002

Associate in Web Design

The Art Institute of Atlanta, Atlanta, GA. 2001

Clear Renewable Certifications

State of Georgia – Business Education exp.2018

State of Georgia – Special Education General Curriculum exp.2018

Key Qualifications

Certified in Business Education (6-12) and Special Education (P-12)

Active member of the ASTD Atlanta chapter

Collaborate, plan and instruct specified subject areas using wide variety of teaching aids, motivational and implementation strategies to engage students in active learning.

Implement technological approaches to subject material as accommodation for all students. Research educational resources on the Internet. Assist with information retrieval.

Tiana D. Royal

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