PM (PMO), Waterfall methodology
Resume:
Lokesh Jacob Mehra
act6ux@r.postjobfree.com
Strong hands on project/program leader and liaison between the product and technology teams by planning and leading projects that solved complex business problems through tactical and strategic based implementations. Managed project teams & vendors through the entire SDLC cycle. Responsible for the day to day project issues, dependencies, communications, risk migration strategy and plans, financials including gathering estimates from multiple teams, tracking actuals against forecast and any budget variances. Communicated weekly status to all stakeholders and team members on the project. Seeking a position in the local San Diego, CA market. Available Immediately.
Professional Summary:
10+ years experience in Project Management, leading and facilitating high level and complex projects
Specialize in Project Management (PMO) on an Enterprise level for Fortune 500 and midsized companies acting as a liaison between product (sales & marketing teams) and technology organizations
Strong hands on Project manager with excellent inter-personal, influencing, negotiating, consensus building and conflict resolution skills
Implementation of highly visible, sensitive and multi-faceted projects, which had timelines up to 6 months to 2 years with team sizes of 10+ to 50+ in a matrix environment with budgets of $500k to multi million dollars plus & followed the waterfall methodology
Projects followed the Project Management Framework (PMF 3.0) waterfall methodology through a gate check process: Assessment/Initiation/Requirements/Design/Development/Implementation/Closure
Project manager that facilitated meetings, resolved reported issues to management effectively, timely, and with clarity
Project manager/leader that partnered with business and IT teams implementing new applications to increase revenue & cost savings in multiple industries
Team player, worked within a diverse environments, commitment to being part of a team & effective collaboration across multiple cross functional teams for the projects (internal and external), one team attitude to get the job done
Successfully delivered against the short term and long-term technology strategies, roadmaps that contributed to the success of individual department goals, employee performance and productivity
Extensive experience in all phases of the entire project life cycle (SDLC strength: Waterfall), with significant knowledge of policies, practices, and systems, knowledge of Agile principles
Proficiencies:
eCommerce/Digital/Web
Project/Program/Leadership Management
Soft Skills:
Strong work ethic, positive attitude, good communication skills, good time management abilities, good problem-solving skills, team player, self-confident, ability to accept feedback, flexible/adaptable, works well under pressure, excellent interpersonal skills
Personal Attributes:
Independent, self motivated, committed to the project, strong leadership skills, customer oriented, entrepreneurial spirit, operate business like it’s my own company, creative to solve problems, team player, get’s the job done, goes the extra mile, positive outcomes with one team attitude
Technology Stacks:
Oracle, SAP, IBM WebSphere Commerce, Microsoft .Net (ASP, C), Siebel (CRM), E1 (JD Edwards), Comergent, Endeca, Salesforce.com (CRM), Webmethods, Informatica, Oracle Webcenter Portal, MS Project, IT PPM & standard Microsoft Office tools, CA Wily Introscope (monitoring software), Adobe (CQ), iStore, Hybris & others
Industries:
Financial Services (401k), Mortgage Services, Life Sciences, Consumer Electronics (manufacturing, including FDA regulated), Marketing & Advertising Agency, Biotechnology, Internet Information Providers, Automobile, Medical Laboratories & Research, Business Services, Sports, Business Software & Services, Credit (Debt Management).
Education/Training:
Certificate of Accomplishment PMI training Program – Completed (PMBOK Guide)
Master’s Degree in International Management, University of Saint Thomas, Minneapolis, Minnesota – Graduated
Bachelors Degree in Management, North Dakota State University, Fargo, North Dakota – Graduated
Employer: TaylorMade, August 2015 to March 7 2016, Carlsbad, CA Project Manager (Strategic Initiatives)
Managed & led key interactions between key functional business units, IT teams (customer service, sales & marketing, finance, technical teams) for the launch of a new B2B website within the golf industry
Managed the third party vendor for the fixed bid implementation and managed the project on a day to day basis, joined the project during the development phase of the project
Project was introduced to key customers onsite for a beta test (internally) in Jan 2016 & presented to internal sales representative & customers at the PGA Tour show in FL, B2B website will be officially launched in a phased approach to the B2B customers in 2016
Employer: Oakley, March 2015 to August 2015, Foothills Ranch, CA Project Manager (Digital)
Accountable for the overall project delivery for strategic solutions to the business
Managed project(s) from concept to production, tracking & mitigating issues for the project
Successfully Implemented CRM solution (DB reconciliation project) for Oakley sales & marketing teams, consolidating multiple data sources to one common platform to solicit customers for marketing campaigns, exceeded business metrics for revenue that was targeted for the project, primary technologies were Hybris/DW
March 2014 to March 2015: Family Management, supported spouse returning to the Civil Engineering industry after raising children, took personal time off and local job market conditions
Detailed Experience:
Employer: Insight Global, March 2013 to February 2014
Client: Thermo Fisher Scientific, San Diego, CA, Consultant, Senior Project Manager (Strategic Initiatives)
Accountable for the overall project delivery of the strategic solution as the project manager & followed the waterfall SDLC methodology, liaison to the technical and product marketing teams
Managed the project(s) from concept to delivery; attained estimates from the technical teams, conducted weekly meetings (agenda/publishing the meeting minutes) with the team members, tracked & mitigated issues for the project(s), escalated issues as needed
Analyzed business, technical issues and risks, and then develop strategies and plans for remediation
Successfully implemented Instruments and Management Service Portal web project using Oracle WebCenter Portal which lead to increased user and instrument metrics by more than 30 %
Strategic solution introduced to existing (North America, Europe) and new regions (Australia & New Zealand)
Conducted analysis and feasibility on mobile application development on Oracle Fusion ADF framework & Content Management Systems (Oracle WebCenter Content)
Completed the Initiation, Requirements phases for Ion Reporter Credits project & worked with the product & technical teams, (FDA regulated work environment)
Ion Reporter Credits project (new application) allows customers to acquire and expend credits via Ion Reporter for the purchase of data analysis, storage, or other 3rd party vendor services on a per sample basis on the cloud (Amazon)
Client project received Innovation award for Instrument & Management project
Employer: Agreeya Solutions, October 2012 to January 2013
Client: Encore Capital, San Diego, CA, Consultant, Director of Engagement
Managed interactions between key functional unit representations (product team & technical teams) and acting as a liaison
Lead the client engagement/relationship with a key financial institution
Completed phase one of the project per Statement of Work (assessment of the project)
Employer: Epsilon, San Diego, CA, Director of Marketing Operations, April 2011 to July 2012
Managed a team of fifty (50) plus resources with a multi million dollars budget, which maintained a SaaS CRM platform which runs a high volume cross-channel campaigns for Fortune 100 companies generating annual revenues over $150 million plus
Managed the project(s) from concept to delivery; ran the meetings with internal and external teams, attained estimates from the technical teams, publishing the meeting minutes, tracked & mitigated issues for the project(s), escalated issues as needed, communicated status on a weekly basis to the management teams, worked with external customer (Toyota & other OEM’s)
Project managed enhancements that supported ad hoc/cadence-based marketing campaigns to build customer loyalty & retention, resulting in increased revenues (i.e. new product launches of cars/marketing of services for dealers/corporate/Toyota Care program; increasing footprint of traffic by cross selling services for all dealer services across multiple channels (web, text, phone, e-mail, mobile, mail)
Employer: Sony, San Diego, CA, Business Applications Manager, August 2004 to March 2011
Business Applications Manager
Project Manager for implementing Gift cards, Fixed SKU engraving, Search functionality, enhancements and platform launch on a new application on Sonystyle.com that led to additional revenue for the organization
Cross channels supported for SonyStyle.com were B2C, Employee Family Center, Telesales, Chat & Customer Care
Managed and coordinated efforts with multiple third parties for enhancements, PCI compliant (HSBC, VeriSign, Valuelink, IBM) on SonyStyle.com
Successfully implemented for the first time SOX certifications for process 300 and 400 for an application
Received Delivering Excellence Award for the Platform launch of SonyStyle.com
Employer: Gateway, San Diego, CA, Program Manager/Project Manager, August 1999 to August 2004
Program Manager
Project Manger for Implementing first Microsoft Content Management System (CMS) to support Gateway’s Accessory site (up to 10,000 SKU’s) resulting in additional revenue for the company by cross selling products
Managed multiple vendors for project implementations (Microsoft, VCOM, CNET) and implemented significant enhancements to Gateway.com (projects included: taxes, simplified three step checkout process; web chat, opinion lab, major website upgrade); Managed the project’s scope within budget and time
Achieved incremental web revenue by 30 percent during the tenure
Received Accessory Store Project Award in recognition of an outstanding contribution
Business Analyst/Project Manager
Managed each program facet from project conception through completion
Met project’s scope within budget and time
Implemented the first B2B channel for Gateway (eSource.com) that led to over 10K websites
Led to significant increase of revenue for the organization
Implemented the first International websites in Asia Pacific and Australia region
Prior Experience (1999): held positions at Norwest Mortgage (1 year) & American Express Financial Advisors (2 years)
Worked on web initiatives (POC for Wholesale and Correspondent channels which were a first in the mortgage industry & Extranet web applications)
Supplemental Information for Lokesh Jacob Mehra
Comparable responsibilities & general checklist that was carried during my tenure against the job description & overall experience in the IT industry:
Responsibilities:
Managed the delivery of Enterprise IT Services across all IT services areas and across all 3rd party providers
Worked with all internal departments to ensure team members are on task and on time
Maintained strong working relationships with other departments to ensure open lines of communications regarding priorities and requirements & big picture
Diplomatic yet assertive in communication style maintaining positive relationships with all agency staff
Maintained a professional positive attitude, works proactively
Strong communication skills (verbal, written and interpersonal), detailed oriented & works well under pressure
Experienced in vendor relations management and contract negotiations
Self-starter, Initiative, excellent team leader, good judgment, problem solving, excellent communication
Strong budgetary, strategic and organizational management required along with understanding of business and ITS processes
Knowledge of software development methodologies
Knowledge of IT processes and standards (IT Service Delivery Management, Enterprise Architecture, Sarbanes-Oxley)
Managed communication around reported issues and identified opportunities for improvement
Communicated across organizational boundaries
Collaborated with the operational departments, relationship Managers, service tower managers, IT Vendors, and Department of IT Leadership Team on operational issues and improvements
Prepared & presented regular project status updates to mid-managers, Director level management & above
Worked with internal and external technology suppliers to ensure an accurate project IT budget and manage to it
Identified IT and staffing related risks, recommend potential mitigation and escalate appropriately
Managed project budget, scope and schedule
Built strong partnerships with business stakeholders to meet program deliverables and benefit case
Ensured project alignment with IT standards and processes
Managed, prioritizes and re-arranges workflow through Shared Services based on client priority, deadlines and available resources
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