Customer Service Representative

Armando Rodarte

*** ***** ****** ***., ****, CA *2821 * 714-***-**** * act6tc@r.postjobfree.com

OBJECTIVE:

To acquire a challenging position in Customer Service where my numerous accomplishments and qualified capabilities will be an asset to the company and would also contribute to meeting the company’s goals.

SUMMARY OF QUALIFICATIONS:

• Bi-lingual: (Fluent and proficient in English and Spanish)

• Computer Skills: (Word Processing, 10-Key, Microsoft Office, Internet, and E-mal)

• Inventory Control Procedures

• Post-Production Experience including Quality Control / Assurance

• Employee Training

• Able to work as a team member and / or on an independent basis

• Honestly, Strong Work Ethics, Analytical Skills, Customer Service, Team Player, Motivated,

Strong Communication Skills, Interpersonal Skills, Flexible, and Organizational Skills.

WORK EXPERIENCE:

2/2015 Present Gold State Water Anaheim, CA

Customer Service Representative

Accesses and researches customer account information and Customer Care & Billing System (CC&B).

Responds to customer contact by telephone, email, and/or written correspondence.

Researches, analyzes and proactively resolves customer account discrepancies and customer complaints, concerns and inquiries.

Capably and appropriately performs higher level CSR duties that may include but are not limited to:

Processing PUC complaints accurately and communicating complex regulations, billing and rate information to customers with expertise.

2/2011 11/2014 Woody N’ Goodies

Customer Service Representative Brea, CA

Confer with customers to take orders and provide information

Keep records and resolve customer billing issues

Complete contract forms and use computer software

Using company mailing software, phones, fax, printer

1/2006 –04/2010 Commerce Energy Costa Mesa, CA

Customer Service Representative

• Handle inbound calls and make outbound calls where quality to the customer comes first.

• Assisted management by handling escalated calls by quickly and effectively handling complaints.

• Apply problem solving skills and analytical skills on every call

• Enroll customers for new service by entering information into a database.

• Accessed multiple software applications throughout the duration of one call.

1/2005-12/2005 Phone Supplements, Inc. Anaheim, CA

Customer service/Order Entry Representative

• Provide technical support

• Used computer applications (MS Word, Excel, internet, Outlook) for business functions

• Providing customer assistance with their buying decisions

• Worked with walk-in customers and staff from other satellite offices.

5/2003-12/2004 Contractor’s Warehouse North Hollywood, CA Customer Service

• Problem solving. Maintain inventory and stock.

• Moved merchandise inside and outside the store

• Performed inventory control and a Forklift operator.

EDUCATION:

1994 – 1996 Antelope Valley College Lancaster, CA

Associate of Arts and Literature (General Studies)

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