Patrick Melville Email: act6st@r.postjobfree.com

**** ******** ******, ***. *-I * Bronx, New York, 10453 347-***-**** (Cell)-718-***-****(Home)

OBJECTIVE: To obtain a position as a Technician where my education and skills can be applied towards the advancement of the company.

EDUCATION:

TCI College of Technology, New York, NY

April 2009 - Associate’s Degree of Applied Science / Major: Networking Technology

RELEVENT COURSES:

Microsoft Windows Active Directory Infrastructure

Designing Security for Microsoft Windows Network

Introduction to Novell Networks

Introduction to Java Programming

Linux Operating System

PC Hardware Technology

SKILLS:

Hardware: Workstations, Mother boards, Video & Sound cards, IDE/EIDE/SCSI/SSD/SATA Hard Drives, Optical Drives, Printers

Software: Windows XP/Vista/7, Windows Server 2003, and Mac, Java, Linux, Visual Basic, Novell

Tools: Norton Anti Virus, McAfee Anti Virus, GHOST, DRIVE COPY, REMOTE DESKTOP, VNC, REMOTELY, Team Viewer 6/7, LogMeIn, Anywhere, DHCP, DNS

Networks: TCP/IP, WAN/LAN, hubs, routers, bridges, and switches

CERTIFICATION \LICENSE: A+ Certified, Apple Certified Macintosh Technician (ACMT), HP Servicing Desktops, Workstations and Notebooks Certified Professional NYS Driver’s License

EXPERIENCE:

Hadassah Feb 3,2014-Dec 22,2015

IT Senior Support Specialist/Help Desk

Participate in the development of processes and procedures including onboarding and terminations.

Analyze, selects and implements Help Desk software

Monitor, report, and ensure resolution of all help desk issues using Zen desk ticketing system

Assist in project planning for new IT projects and roll out of new technology

Facilitate flow of information and communications regarding service needs

Create and disable user accounts in Active Directory and Office 365

Supported on site and remote users. Participates in on site and remote technical training for staff and volunteers

Develop, document, analyze, create, test and implement VMWare View virtual desktops and support users

Provide support and training on connectivity from Konica Minolta multifunctional copier/scanner/printer devices to Laserfiche system, Office 365 and network file shares

Configure Windows 7 and 8 pc’s and laptops as necessary to connect to virtual desktops and all cloud software

Support and train on Microsoft Office 2013 programs

Provide support for hardware including support calls to Dell and other hardware vendors for repair

Provide ongoing software support and training in the use of Macintosh, Smart Phone, Clearview, Laserfiche, Microsoft Office Suite, VMWare Horizon client, Avaya VOIP, Office 365, and Go to Meeting, Skype and Konica Minolta Multifunctional copier/printer/scanner devices.

Supported Mac users with OS X 10.9, 10.10, 10.11. Assure machines are under warranty for Apple support. Format and create user profile on iMacs and MacBook’s.

Proficient in audio/visual setup and equipment (Crestron device, multiple flat screen tv’s, ceiling microphone and speakers)

Provide advanced desktop troubleshooting skills related to operating system, printing, and virus cleanup/protection

Vendor account management including purchasing, maintenance contracts, invoice processing and facilitating the acquisition of block time for projects for budget reporting

Maintain hardware and software inventory

Responsible for ensuring all security procedures are followed and signed forms are all scanned and available for auditors

Atos IT Solution @ JP Morgan Chase March 22,2013- Sept 30,2013

Lead Support Specialists/Windows 7 Deployment

Complied with procedures set by client to save data, image and restore settings to new or existing computer systems.

Configure, install, monitor and maintain client desktop software and hardware. And manage a nightly deployment list.

Fitted within a team dynamic

Provide technical assistance in migration of client computer systems from Windows XP to Windows 7 platform

Provided Document via SharePoint and certify completion of migrations to lead coordinators

Build Desktops and Laptops using two different USB sticks a Full and Network build stick to image Machines also used a build log to track the process of machine image.

Familiar with SCCM procedures

Sidley Austin Jan 17,2013-Feb 14,2013

Support Technician/Windows 7 Deployment

Deploy new and redeploy image systems of 800 users(laptop and desktop using Altiris migration software

Recover data from hard drive and/or perform data migrations.

Add and customize proprietary software mainly web base

Installed multiple software IPRO 8.5, concordance 8.5 and 8.6,Desi and design pro 5

Check PCT folder, mapped printers & network drives, enabling auto profile emails in outlook, configured the Payne file letter, forms assistant setting and sender detail in Microsoft word

Migrated old user data to new machines for deployment and configured new setups / Upgraded systems with newer hardware before deployment

Requested software from the Symantec portal

CompuCom @ Credit Suisse March 5,2012-June 29,2012

Field Service Level 2/ Windows 7 Deployment Technician

Provided Level 1 support to users on the trade floor and also the corporate level.

Provided troubleshooting expertise in PC's, laptops, and any other supported hardware.

Provided support for moves of PC equipment both Branch and Head Office.

Opened, closed, updated and assigned tickets in BMC Remedy v7

Re- Imaged PC's and laptops using Windows 7 Enterprise

Manage all open requests in Remedy in a prompt and timely fashion

Responded to all end user support issues in a timely professional manner

Supported Trade floor

Michael Kors Dec 8,2011-Dec15,2011

Interim Help Desk

Worked with Numara track-it software

Responding to emails using Lotus Note

Responding to phone calls and providing help to the callers issue

Central Synagogue Aug 8,2011- Oct14,2011

Interim IT Coordinator

Provided service for outlook 2007,Imis 10 and Citrix

Responsible for inventory on all computers,printers and orders items.

Keeping users updated on network reboots and fail systems.

Coordinate with outside vendors to setup projects.

Provided Good customer service

Teachscape/ Bill Gates Met Project April 29,2010-May 20,2011

Training and District Support Coordinator

Teachscape has partnered with the Bill & Melinda Gates Foundation for the national research project to identify the Measures of Effective Teaching (MET).

Manage Teachscape’s video capture efforts within approximately 20 different schools participating across the Bronx in New York to ensure clients comfortable scheduling appointments, capture and uploading of classroom video.

Performed field tests on experimental video equipment for Bill & Melinda Gates Foundation research (The MET Project). Provided on-site technical support for 360 camera rig, trained hundreds of teachers in New York City public schools, liaison between Dept. of Ed. officials, administrators and teachers.

ASI System Integration, New York, NY Sept 8, 2009-April 28,2010

Lead Installation Technician For The Bronx/DOE

Perform advanced complex repairs and upgrades on a wide variety of computers and peripherals

Knowledge in Microsoft windows, Lexmark printers and IBM laptops.

Knowledge of a wide range of computer system hardware.

Ability to simultaneously coordinate and complete multiple projects.

Knowledge of advanced computer troubleshooting techniques.

Ability to diagnose the nature and extent of a wide range of computer problems.

Ability to install and configure computer systems, hardware, and peripherals.

Good customer service and communications skills.

Ability to make administrative/procedural decisions and judgments.

Supported Mac users at New York City schools

Washington Mutual, Bronx, NY July 20,2009-July 28,2009

Team Lead for Chase/Washington Mutual Conversion Project

Identify workstation, Identify printers, Label WaMu pin pads, Label equipment in Server room, MICR printer set-up, Label MFD and MIRC printer, Dispose of old Peripherals, Install new peripherals, Configure MFD trays, Wipe business banker Workstation, Wipe servers, Prepare Asset Disposal

Responsible for the repair and maintenance of printers, monitors, scanners and hardware

Responsible for loading new software and systems on existing equipments

T.C.I. College of Technology, New York, NY

May 18,2007-April 25,2009

Dare to Repair Program Lead Technician

Configured partitions and formatted HDD

Troubleshoot systems, hardware components and software issues

Configured hardware and networks, upgraded software and hardware

Provided assistance at in-house helpdesk providing technical support by phone and in person to the facilities staff

Tested systems to ensure the elimination of bugs or viruses

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