Customer Service Sales

Kyle Ferguson *** East Mercer Street, Apt *** • Seattle, WA 98102

act6sj@r.postjobfree.com • 210-***-****

PROFESSIONAL EXPERIENCE

Honeywell Aerospace

Redmond, WA • January 2016 – Present

Senior Flight Data Specialist

• Conducts safe and efficient flight operations,

supporting Honeywell Flight Test aircraft and other companies’ corporate flight departments

• Provides consultation to aircrews on factors related to safety of flights throughout operations

• Reviews flight plans to ensure compliance with

Federal Aviation Regulations, flight operations

procedures, and safety management programs

• Evaluates flight operations procedures and flight planning software, proposing changes to improve

operational efficiency and safety

National Business Aviation Association

Washington, DC • September 2013 – January 2016

Member Services Specialist

• Communicated with members in person and through

phone and email responding to flight operations,

regulatory, and professional development inquiries

• Advised members on ways to improve flight safety through participation in committees and working

groups, and through attending educational seminars

• Worked with instructors to administer professional courses on flight safety, developing flight operations procedures, and aviation leadership

ARINC Direct

Annapolis, MD • May 2012 – September 2013

Flight Analyst (From January 2013)

• Program coordinator for runway analysis, aircraft performance, and weight and balance software

• Liaison between internal and external teams,

providing customers with accurate flight data,

identifying discrepancies and finding resolutions

• Provided consultation, training, and operational support to aircrews utilizing the software

Flight Coordinator (From May 2012)

• Performed the role of an aircraft dispatcher

exercising operational control over corporate flights

• Ensured flights were conducted in a safe and efficient manner while meeting all regulatory requirements

• Led preflight and en-route operations such as route planning, checking NOTAMs and weather, monitoring

flights en-route, and briefing aircrews

Allstate Direct

San Antonio, TX • April 2010 – February 2012

Senior Analyst (From August 2010)

• Developed new programs to change business

processes of customer service representatives that led to increased customer satisfaction

Outbound Sales Specialist (From April 2010)

• Licensed P&C Insurance Agent, making outbound

sales calls to sell homeowners, renters, and car

insurance policies

COURSES AND CERTIFICATIONS

Building, Coordinating, and Developing a Flight

Department Team

Summit Solutions

San Antonio, TX • March 2015

IS-BAO Flight Operations Manual Workshop

International Business Aviation Council

Orlando, FL • October 2014

FAA Aircraft Dispatch Certificate

Institute of Flight Operations and Dispatch

Fort Worth, TX • March 2012

EDUCATION

B.A. in International Studies

Baylor University

Waco, TX • August 2009

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