Sales Service

RICHARD W. TUCKER ***********@*****.***

ADDRESS: *** ****** *** ****** ******, N.Y 10312 C: 917-***-****

Cloud Communication Specialist

Dynamic relationship specialist centered on results with over 6 years experience in defining solutions for

Fortune 100 companies and in the IP and data center industry. Expert in consultative selling and knowledge of enterprise, and carrier grade networks. Motivated and skilled in becoming a trusted advisor with an accomplished history of selling complex solutions across multiple sales channels. Efficient communicator with ability to establish strong relationships with internal resources and customers. Passion driven attitude for achieving success and increasing revenue.

PROFESSIONAL EXPERIENCE

Vonage Business

Vonage's portfolio of business products covers the full spectrum of business communications needs, serving single-person companies to those with thousands of employees spread over multiple locations. Vonage provides bring-your-own-broadband (BYOB) cloud products and those that offer carrier-grade reliability and Quality of Service (QoS) across BYOB service options and its private, national MPLS IP network.

Cloud Communication Specialist (June 2015 – Current)

Works closely with customers and engineering to determine requirements based on equipment lists and additional features.

Experienced in selling Hosted VoIP as well as Cloud Solutions

Supports the implementation process by maintaining customer contact, answering service and billing questions, and effecting a smooth and successful transition.

Provided cloud solutions to potential and current customers

Identify and properly qualify business opportunities

Prepare formal proposals and present to decision makers within customers organization

Self motivated, initiative, high level of energy.

Taking care of the customers’ needs while following company procedures.

Creating and maintaining long-term relationships with regular customers

Developing, managing and selling to SMB’s as well as enterprise accounts

Provided software and product demonstrations for new and existing customers

The Telx Group

The Telx Group, Inc. provides collocation, and data center support and services in North America. It offers datacenter interconnection for application service providers, Internet service providers, enterprise data networks, carrier transport networks, and cloud architectures; and data center colocation, cloud and connectivity, and data center services.

Senior Sales Engineer/ IT Support (Feb 2010 – June 2015)

Support Sales teams from the beginning of the sales cycle to understand client’s overall technology direction and apply expertise to develop the most optimal solution for client solution. Conduct facility tours with attendee sizes averaging between 5-20 prospective clients. Work closely with internal engineering and project management teams to design custom customer solutions. Provide feedback to product and construction teams for future product development and data center expansion sites. Lead as a SME across a set of diverse technologies. Support cloud and managed service providers partners in creating a cohesive solution across multiple organizations. Key technical advisor and product advocate for products within the Sales organization

Sales Engineering

Participated in sales conference calls

Responsible for monthly reports of customers circuit inventory

Assisted customers with connectivity needs

Verified accuracy of customers LOA (Letter of Authorization) and CFA (Circuit Facility Assignment)

Works closely with Order Management teams to ensure accuracy & proficiency of order to completion

Worked with provisioning to order the correct media for customers circuits

Provided technical documentation as needed to engineers and project managers

Assisted and supported customers with POCs during the sales cycle

Established new customers and resolved issues for existing customers

Helped create RFP and RFI responses

Consulted with customer technical teams and gathered technical requirements in order to assist during implementation and integration phases

Compiled customers requirements for Product Management and Support teams to build proper solution

Attended data center tours with sales team and potential customers and answered all technical inquiries

Monitored customers requests for technical solutions proposed throughout the sales process and alerted the sales and account team to potential risk of deal closure

Traveled as needed to meet with customers and advance sales opportunities

Created Visio drawings of potential space layout for client presentation

IT Support

Support, Troubleshoot and resolve a variety of IT issues, PC Hardware and Networking components for

over 200 employees across the United States

Maintained and managed the Avaya phone and Voicemail system

Configured and installed all of the companies Avaya phones

Set-up and train all new employees on voicemail services

Work closely with vendors managing contracts, and resolving desktop or phone issues

In charge of all wireless services and inventory

Manage all printer relationships, supplies and inventory

Ability to communicate effectively with all levels of computer users.

Basic Administration experience with Active Directory, Microsoft Exchange

RSM MCGLADREY (formerly American Express Tax and Business Services)

Technical Analyst, Facilities Associate (2001-2009)

Troubleshoot and resolve issues for over 800 local and remotely located users

Worked with active directory and users rights

Upgraded, backed up and restored all users machines

Relocated and reconnected users equipment when moving from one location to another

Worked one-on-one with phone and printer vendors to resolve onsite issues

Responsible for ordering and ensuring proper inventory of computers, equipment and

accessories

Provided technical user support for the following applications such as IBM

laptops, Dell desktops, Lotus Notes, Microsoft Office Suite, Outlook support,

Verizon Wireless air cards

COMMODITY TRADING FLOOR, NEW YORK

Floor Manager for Independent Broker Dealers (1993-2001)

Balanced account statements at close of business

Booked incoming telephone trade orders and replied to customer inquiries

regarding executions

Reconciled positions on a daily basis to ensure portfolio balance

Analyzed positions for brokers throughout the trading day to provide up-to-the-minute equity standing

Education/Certifications:

Raritan High School, New Jersey 1990 High School Diploma

The Chubb Institute, New York, NY 2001 Help Desk Technology Certificate

Skills, Knowledge & Abilities:

Energetic presentation skills

Knowledge and proficient in Microsoft Office Suite, Salesforce, Aperture,

Outlook, Excel, Sugar, gUinfy, Lync

Customer Satisfaction/relationship

Strong teamwork and interpersonal skills

Ability to balance multiple projects

Strong problem solving capabilities

Knowledge of VoIP

Knowledge of SaaS

Direct Sales experience

Achievements

• Top contributor to a team of 8 sales executive who consistently exceeded quota

• Closed deals for almost 50 cabinets, and worth 48k in monthly recurring revenue.

• Promoted to Sales Engineer from Helpdesk in 2 years.

• Proven track record in all stages of sales process, from business development and lead qualification to

requests for Proposals (RFPs), technical needs analysis, and closing

REFERENCES FURNISHED UPON REQUEST

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