Customer Service Representative
Resume:
Tonya Copeland
New Hope, AL *****
Cell 256-***-****
*************@*****.***
OBJECTIVE
To work in a challenging and stimulating environment that provides the opportunity to use my current experience to enrich my knowledge, enhance my experience, and contribute towards the achievement of organizational objectives by applying my professional skills.
EXPERIENCE
Ultratec Special Effects - Owens Cross Roads, AL
October 2007 to Present
Domestic Customer Service Representative/Document Specialist
• Provides timely and accurate information to incoming customer order status and product knowledge requests.
• Processes customer orders/changes/returns according to established department policies and procedures.
• Coordinates with production managers to set priorities and levels.
• Works closely with the CFO to resolve financial and account issues.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Partners with the sales team to meet and exceed customer’s service expectations
• Establish and maintain department Standard Operating Procedures including Process Hazard Analysis and Process Safety Management.
• Record data into the Misys/ACCPAC database for new products and maintain database with updates, cost and any changes made to procedures.
• Create and Maintain Bills of Material for standard and new products.
• Assist Operations in Inventory Control and Safety.
• Homeland Security CVI authorized user, ATF Employee Possessor, OSHA, First Responder.
ERC – Huntsville, AL
October 2006/2007
Calibration Support Lab/NASA (Redstone Arsenal)
Light Duty Truck Driver
• Generate daily logs of calibrated instruments to be delivered.
• Plan route of deliveries
• Obtain receipts and signatures for delivered items.
• Receive and inventory products to be remanufactured or calibrated.
• Create work orders for products to be serviced
Luna Tech, Inc. – Owens Cross Roads, AL
August 1998/2006
Production/Asst. Supervisor
• Supervise the work of employees and subordinates.
• Create and maintain a Master Schedule for production.
• Perform regular evaluations of the performance of staff members.
• Maintain inventory for all chemicals and magazines.
• Screen and mix chemicals for products needed.
• DOD Contract - Lead
Skills:
Administration and Management
Personnel and Human Resources
Clerical
Purchasing
Management of Material Resources
Production and Processing
Microsoft Office
COMPETENCIES
Customer/Client Focus
Problem Solving/Analysis
Time Management
Communication Proficiency
Teamwork Orientation
Technical Capacity
Comfort on the phone
Patience
Ability to handle the unexpected
EDUCATION
Bachelor’s Degree in Business Administration
Faulkner University, Huntsville, AL
Graduation: May 2009
Security
Clearance Status
Secret – October 2006/2007
Employee Possessor Form – ATF – Present
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