mechanical engineer
Resume:
JOYCELYN PUNO OCAMPO
*** * *** **. *******, Taguig City
Mobile no. 099********
E-mail Address: **********@*****.***
OBJECTIVES:
-To apply and enhance my knowledge and practical skills in the different engineering disciplines in order to be more responsive to the demand of high technology industry and/or higher learning institutions.
SKILLS:
-Management skills (basic understanding of P&L / basic of quality management)
-Six Sigma Green Belt Certified
-Use Statistical Process Control on reports
-Knowledge in Data base management system
-Knowledge in industrial motors fundamental application and design
-Knowledge in AUTOCAD, MS Office Word, MS Excel, MS Power Point.
-Can operate basic machine shop equipment
QUALIFICATIONS:
-Hard working, willing to learn and be trained.
-Fast learner with minimum supervision.
-Has a good inter-personal relationship.
-Work and goal dedicated
WORK EXPERIENCE:
REPAIR SUPERVISOR / MAINTENANCE SUPERVISOR (MANILA /OUT OF TOWN AREA)
SERVICE BUSINESS DEPARTMENT
KPI ELEVATORS INC. (KONE PHILIPPINES)
BDO EQUITABLE TOWER, PASEO DE ROXAS MAKATI CITY
2015 - PRESENT
Responsibilities and key activities
Customer relationship management
Accountable for customer satisfaction through quality of service and precise communication
Accountable for equipment safety and performance
Accountable for selling service repairs
Accountable for the sales lead volume, quality, and further processing of sales leads
Accountable for resolving customer service quality complaints
Accountable for resolving customers invoicing complaints related to maintenance operations
Service operations
Accountable for the end-users, the sites and the technicians safety
Accountable for the delivery of service according to the service contract requirements, the time limits, the KONE quality standards and the local regulations
Accountable for the control of the field operations costs and CMII
Accountable for callouts and service repairs sales
Responsible for proximity stock content & value
Accountable for managing the third party inspections visits and follow-up actions
Validates the service contract technical terms with the salesperson
Accountable for supporting the maintenance of any foreign equipment coming into the LIS base
Responsible for helping the KC3 solving technician callout assignment conflicts (priorities)
Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues
Accountable for reducing the callouts in his area
Accountable for reviewing callout and service repairs invoices that are not automatically invoiced
Accountable for the timely completion of the planned maintenance visits
Accountable for the planned maintenance scheduling and optimized routing
Responsible for performing site audits
Responsible for investigating accidents and following company policy on evidence custody and internal reporting.
Responsible for the control and authorization of overtime
People management / Leadership
Accountable for the performance of his assigned technicians
Accountable for maintenance technicians motivation and competence development
Accountable for determining and checking technicians performance objectives
Accountable for communication to his technicians
Accountable for managing technician absences and back-up, and callout technician scheduling
Accountable for technician timesheet validation prior to payroll
Accountable for equipment assignment to technician and technician workload balancing
Responsible of defining the technician capacity need and for the technician hiring and selection process
Accountable for defining, authorizing replacement, managing technician’s tools, vans, phone/PDA and instruments
APPLICATION ENGINEER II
PRODUCT SERVICES – COMMERCIAL ENGINEERING
NIDEC MOTORS PHILIPPINE CORPORATION
ORTIGAS CENTER, MANDALUYONG CITY
2013 – 2014
-Process technical inquiries to support quotation activities of Sales, Customer Services, and Marketing for all IHP motors and frame sizes.
-Create or modify electrical designs of motors to meet stringent motor performance requirements of customers using lean design standards.
-Develop technical data packages to supply to customers.
-Provide technical support and data to other business functions.
-Create motor test instructions for US test lab and analyze results.
MECHANICAL ENGINEER II
HDD MFG. ENGINEERING DEPT.
TOSHIBA INFORMATION EQUIPMENT PHILIPPINES INC.
BINAN, LAGUNA PHILIPPINES
2010 – 2013
- Assigned in Repair and Troubleshooting of HSU Machines inside Cleanroom Areas;
-Always maintain good condition of MS-STW Machines to be able to output high quality product;
-Improving Production Facility and enhancement of machine capability to reduce the incident of costly breakage;
-Developing strategies to improve overall reliability and safety of plant including personnel and production processes;
-Controlling maintenance tools, jigs, and measuring equipments;
-Directing, instructing, and supervising maintenance technicians;
-Working together with the Cross-Functional Team for the line Improvement on Production line.
-Performs repair and troubleshooting of MS-STW Machines.
-Performs model conversion from 2.5” to 1.8” models of Carriages and HSU devices.
-Monitors daily production output of HSU Machines with regards with machine efficiency.
-Performs Monthly, Semi-annual and Annual Preventive Maintenance of HSU Devices.
-Creates and plans maintenance schedule in coordination with the Planning Group.
-Analyzes data obtained from Web Monitoring (IDEA) regarding trend of errors with relation to servo writing process and finding solutions to eliminate various kind of problems.
-Trains newly hired engineers and technicians regarding familiarity of equipments, basic machine operation, repair and troubleshooting.
-Formulates Operation Standards (OS), implements and conduct orientation regarding Work Instructions (WI) supplied by Headquarters for personnel utilizing all equipments at STW Lines.
-Conduct Failure analysis and other investigations and coordinate with Parts Group, Chem Group and Vendor for any quality issue
-Implement activities and process innovation to improve quality and pursue low cost operation
PROJECT ACCOMPLISHED:
HARD DISK MANUFACTURING ENGINEERING PROJECT 12A SEMESTER PHASE I
PJ1 DMAIC: 20% PARTS SCRAP RATIO REDUCTION FOR AQUARIUS HSU
-REDUCED HSU PARTS SCRAP RATIO BY 18% WITH $427K HARD SAVINGS FOR 1 YEAR
HARD DISK MANUFACTURING ENGINEERING PROJECT 12A SEMESTER PHASE II
PJ2 DMAIC: (PSR) REDUCTION FOR AQUARIUS HSU FROM 0.69% TO 0.65%
- REDUCED HSU PARTS SCRAP RATIO TO 0.63% WITH $527K HARD SAVINGS FOR 1 YEAR
PROJECT RECOGNITION:
TOSHIBA INFORMATION EQUIPMENT (PHIL.) INC.
12A SEMESTER MI PROJECT SPECIAL AWARDEE
AWARDED 5TH DAY OF NOVEMBER, 2012
HIGHEST EDUCATIONAL ATTAINMENT:
College School : Polytechnic University of the Philippines – Taguig Campus
Course Taken : Bachelor of Science in Mechanical Engineering
School Year : S.Y. 2005 ~S.Y. 2010
AFFILIATION:
Junior Philippine Society of Mechanical Engineers (PUP- Taguig )
PRESIDENT (2009 -2010)
Philippine Society of Mechanical Engineers (Metro South Chapter)
Member (2011- Present)
PERSONAL DATA:
Nickname : Joyce
Age : 25 years old
Height : 163 cm
Weight : 80 kg
Gender : Female
Date of birth : April 14, 1989
Place of birth : Pasig
Citizenship : Filipino
Civil status : Single
Language Spoken : Tagalog and English
Passport No. : EB3453621
PRC License No. : 0075161
Driver’s License No. : NO3-14-025311
CHARACTER REFERENCES:
Engr. Mario Regino Norbe - Mechanical Engineering Professor
Polytechnic University of the Philippines – Taguig Campus
Engr. Gerardo Chu - Senior Manager
Toshiba Information Equipment (Phil.) Inc.
757-5920 loc.3224
Carl Michael Lusabia – Maintenance Supervisor
KONE Philippines Inc.
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