Customer Service Manager
Resume:
MIBLITO F. BUSTAMANTE
B #** Sumulong Hi-way, Barangay Mayamot Antipolo City
( (02) xxx-xxxx È (091*-******* / (092*-*******
* ********@*****.***
To excel a career path in the field of technology and communications in a company that utilizes and enhances skills, provides extensive trainings and sustains development for personality and productivity for me to exploit my capabilities in achieving goals.
1 EDUCATIONAL ATTAINMENT
TERTIARY Bachelor of Science in Computer Science 1996-2000
Cor Jesu College of Digos City.
SECONDARY Cor Jesu College of Digos City 1991-1995
PRIMARY Digos Central Elementary School of Digos City 1985-1991
1 PROFILE OF STRENGTHS
Has extensive work experience as Project Manager, System Admin and networking.
Has a total of eight years of work experience in IT.
Has knowledge in installing server, computer software and hardware.
Has knowledge in Windows 7, 95, 98, 2000 and XP.
Has knowledge in Microsoft Office 2007, 97, 2000 and XP.
Has knowledge in Windows 2008 Servers, Microsoft Exchange 2007 and etc.
Has knowledge in SDLC (System Development Life Cycle) Agile and waterfall.
Familiar with network management practices and procedures.
Strong background in troubleshooting.
Knowledgeable in the use of various office equipments such as Personal Computer, Printers, Scanners, etc.
Self-motivated, detail oriented, customer service oriented, can work well interdependently with minimum supervision or under pressure, industrious, flexible and enthusiastic, capable of working long hours.
1 SKILLS
Office Applications: MSOffice (Word, PowerPoint, Excel, and Access), Open Office.org
Search Engine Optimization SEnuke, Hubspot, Webtrends, Google AdWords
Programming: QBasic, Turbo Pascal, FoxPro, Visual Basic 6.0 and Assembly Language
Web Development: HTML, PHP, MySQL, Sharepoint 2007and Dreamweaver
Content Management: Shopfactory, Joomla and Wordpress
Software Installation: Windows 2008 Server, Microsoft Exchange 2007, Linux Ubunto Server, Qnap Server, Sonicwall firewall, Sophos Anti Virus, Panasonic PABX, IIBS, Windows Xp, PBX Voip TrixBox, 3cx, Essence, DataTrac, Calyx Point and Citrix
Web-browsing: Internet Explorer, Google Chrome, Mozilla Firefox, Opera, Mac Safari
Others: Local Area Network (LAN), Transmission Control Protocol/Internet Protocol (TCP/IP)
1 WORK EXPERIENCE
Circus International January 2014 – Present
System Administrator / Shift Manager
Ensure the day-to-day operations of the Systems Development Department.
Shall supervise and provide overall coordination of the DevTeams through the respective TeamLeads.
Shall manage and update the documentation of the Systems Development Department.
Shall monitor progress of ongoing and upcoming projects.
Shall promptly address to the TeamLeads issues and concerns.
Providing input for capacity planning and skills assessment.
Shall be in charge of the overall operations of the System Development (SDLC).
As SDLC PM – in charge of end-to-end development of each project.
As SDLC BSA – in charge of client communications and technical translations of client-side business needs.
As SDLC TM – in charge of ensuring that thorough assessment and implementation of TestScripts and validity of test data characteristics are being carried out by the DevTeams.
Shall be in charge of capacity planning and project order assignment to the DevTeams.
Researched, recommended and implemented network enhancements that improved system reliability and performance.
Directed the implementation and performance tuning of Windows 2003 Server environment for client’s global operations.
Stabilized, expanded and protected client network and PC environment. Built new file servers to maximize Web hosting, terminal server, file/print sharing and domain control performance.
Train Every Department managers with simple network troubleshooting techniques.
Oversee network and server configuration maintenance and management
Ensuring data is backed up on a regular basis using Backup Exec software
Overseeing computer security and anti-virus updates etc.
Providing IT support to computer users within the office.
Logging all IT problems and resolutions
Liaising and communicating with external support company.
Induct and train new staff on the computer systems and company policies
Keeping client website updated.
Responsible for creating usernames and password in Active Directory
Identify, troubleshoot, and analyze computer related issues. Determine appropriate course of action, and conduct repairs, modifications, and upgrade internal components and peripherals as needed.
Winternitz Associates Insurance Brokers Corp. March 2012 – August 2013
System Administrator
Assists in the planning, design, documentation, and implementation of various systems to include desktop PC’s, servers, network equipment, and software applications.
Monitors and maintains the use of the LANWT’s photocopiers and printers.
Develops, maintains, and monitors procedures for all server backups.
Monitors, plans, and coordinates the distribution of client/server software and service packs.
Makes recommendations for new equipment and services to purchase and works with various vendors for procurement.
Travel to Branch Offices 2 days a Month.
Perform on-site and remote technical support.
Assist in the organization and inventory of all hardware and software resources.
Maintains excellent communication with the IT Manager on all tasks and projects.
Creates and maintains good technical documentation.
Provides emergency on-call support on a rotating schedule.
Performs other duties as assigned.
Provide network and desktop support to over 50 user’s offices throughout Makati HO.
Designs, installs, upgrades, configure, and repairs local and wide area network hardware and infrastructure.
Assist in IT Manager in planning IT budget needs.
Evaluates, tests, and recommends appropriate technology for Legal Aid
Make frequent visit to branch offices for repair and technology needs.
Installs and tests computers and related network hardware in a LAN/WAN environment.
Reads technical journals and/or manuals, attends vendor seminars and appropriate professional development workshops to learn about the maintenance and use of emerging computer hardware, Windows 2003/XP/Vista, Exchange Server, etc.
Assist the IT manager in developing and coordinating future network replacement plans.
Maintains network maps of all sites.
Train branch managers with simple network troubleshooting techniques.
Oversee network and server configuration maintenance and management
Ensuring data is backed up on a regular basis using Backup Exec software
Overseeing computer security and anti-virus updates etc.
Carrying out client computer maintenance
Providing IT support to computer users within the office
First port of call and initial troubleshooting of IT problems and resolving if possible
Logging all IT problems and resolutions
Liaising and communicating with external support company (i.e. Qnap, IIBS, HP, Best Software)
Overseeing file management on centralized resource (i.e. File Servers, Virtualization Server and Application Server) or on individual workstations
Maintain and manage PABX office systems
Induct and train new staff on the computer systems and company policies
Keeping website updated
Keeping inventory of hardware and maintenance records
Ensuring all software is properly licensed and up to date
Input into IT policies and development
Keep abreast of IT technology, maintain library of information
Advising on training needs and courses available
PMC Bancorp September 2010 – February 2012
IT Support
Provides efficient client services
Recommend and implemented complete desktop solutions.
Installed PC/LAN hardware, software and peripherals
Designed, installed and maintained Local Area Networks.
Responsible for creating usernames and password in Active Directory
Identify, troubleshoot, and analyze computer related issues. Determine appropriate course of action, and conduct repairs, modifications, and upgrade internal components and peripherals as needed.
Provided effective and consistent technical support. Researched technical solutions.
Performed tasks related to answering staff inquiries received via telephone, in person, or through application and correspondence. Interacted with staff; provided program information, rules, regulations, laws and policy and procedures.
Responsible for researching technical solutions.
Managed staff of technical support representatives.
Responsible for installing connectivity software using VPN and Citrix connection.
Responsible for other duties
Done other duties as assigned.
Emerson Network Power March 2010 – September 2010
Assistant SEO Content Analyst
Create Weekly Report for Snapshot in Web Trends Analytics for SEO
Create Monthly Report for SEO Page Views and Visits using Webtrends Analytics
Maximize Search Engine Optimization of the Emerson sites
Keyword Research for Products and Landing Pages
Optimize the keyword and Content for the Site
Assist in Creating Content Articles for Product Details
Optimize Various Web site components including meta-descriptions, keyword density, internal link building
Attend training for Microsoft SharePoint 2007
Encodes All Data, Images, Products Items from Old Site to a New Site
Authoring Web site Using Sharepoint 2007
McCoy Incorporated January 2009 – September 2009
IT Staff / SEO
Installing and configuring computer hardware, software, systems, networks, printers, scanners and more
planning and undertaking scheduled maintenance upgrades
investigating, diagnosing and solving computer software and hardware faults
repairing equipment and replacing parts
checking computer equipment for electrical safety
maintaining records of software licenses
Creating profiles and accounts in SEnuke for SEO.
Perform Daily Task for Search Engine Optimization such as Link building campaigns like Article Submission Directory Submission, RSS Submission, Blog Submission, Search Engine Submission and Signature Forum Links, Keyword research, create site pages, optimize articles, Manage Social Media Marketing campaigns (Blogging, Social Network, and Social Bookmarking) using SEnuke
Create Daily Report for Client Result in Spreadsheet.
Citicalls Internet Café and Services February 2006 – June 2008
IT Support / SEO
Assist in hardware installation and maintenance of workstations, servers, networking equipment, and other supporting hardware like VoIP and PBX Server.
Administers a medium network or group of networks typically consisting of around 30 workstations.
Check and resolve network performance problems.
Use ghost software for fast installation and configuration of all computer units.
Provide Desktop support hardware/software, troubleshooting, and repair as needed.
Provide customer service assistant.
Games program clean up, unbinding of commands, deletion of screen shot; right configuration setting.
PC troubleshooting and replacement of defective PC parts and accessories.
Provide PC Preventive Maintenance.
Analyze, log, track and complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and application to meet business needs.
Monitor hardware and software installations and upgrades to ensure work is performed in accordance with company policy.
Troubleshooting to isolate and diagnose common system problems: documents system events to ensure continuous functioning. Recommend course of action and implement as approved.
Perform a Link Building Campaign
Perform Daily Task for Manual Submission (Directory Submission, Article Submission, Press Release Submission and Social Bookmarkings)
Monitor the VoIP Telephone and PBX server
Repair and Troubleshoot Computer Hardware
Provincial Capitol of Davao del Sur December 1999 – February 2003
IT Support
To provide technical support to telephone requests from users for all PC hardware, software and associated peripherals.
To log support calls and document their outcome to facilitate the resolution of common queries.
To pro-actively provide information to users on the progress of outstanding support calls.
To deploy PCs and associated peripherals including new installations and the redeployment of existing equipment.
To install and configure operating systems to agreed standards under the direction of the Team Leader.
To install and configure software to agreed standards under the direction of the Team Leader.
To maintain the existing PCs and peripherals to standards determined by the Team Leader, by performing upgrades, new installations and carrying out routine procedures.
To assist in the compilation and maintenance of an accurate inventory of hardware and software.
To assist in the compilation of the Support Centre's technical documentation, guidelines and procedures and ensure they are disseminated to users.
To provide at all times a professional, courteous and rapid response to individual users.
To develop and maintain active and progressive working relationships with all members.
To establish and maintain effective working relationships within and outside local government.
1 SEMINAR / WORKSHOPS ATTENDED:
Computer and Phone Training Program
PT&T Click & Call Branch Intramorus, Manila
May 2002
Essence Technology Certified IPBX Series Application Engineer
Taipei, Taiwan
April 2008
1 REFERENCES
References shall be furnished upon request
Contact this candidate