TECHNICAL SUPPORT
Resume:
Marifi Veranga Ong
Address: ***** ***** **., ****** ***. Number: 630-***-****
California 91342 Email Ad: ********@*****.***
Seeking productive employment opportunity where I can demonstrate my knowledgeable skills to satisfy customers, while supporting the companies mission to reach yearly success.
SKILLS:
High degree of accuracy and technical knowledge, strong problem solving skills . Excellent attention to details, ability to research and resolve problems and assure that problem is processed accurately and resolved in a timely manner. Strong communication, project coordination, presentation and training skills. General office experience and ability to learn quickly in a fast-paced, continuously varying environment. Intermediate knowledge of Word, Excel, Power Point, and Access. Ability to adjust and work to all levels of individuals, from the user side to the client, customer side to the top management side. Proficient knowledge of the following Operating Systems : Windows 95/98, 2000, Windows 7, Windows Server 2008, Active Directory, Windows XP, Windows NT, DOS, Mac and IOS. Able to set-up and install application systems, operating systems, as well as PC’s, desktops and laptops, and configure peripherals.
Certificates of Training : Bank Teller Certificate 2016, ITIL V3, Comptia A+, Comptia Network+, and Microsoft Certifications (Windows 7 Desktop Support and Administration, Windows Server 2008 Active Directory, Microsoft Windows 7 Configuration, Windows 2008 Network Infrastructure Configuration) Certificates of Training Issued by Microtrain Corp., (Lombard, Illinois), familiarity with Windows 8.
Certified : ITIL V3, COMPTIA Network+, COMPTIA A+, NCRC (State of Illinois). Accreditation by: Youth Policy Institute, the Employment Development Department of Los Angeles County and the National Council of La Raza.
Work Experiences:
XEROX (FOR VERIZON WIRELESS) July 2014 to May 23, 2015
Technical / Helpdesk / Customer Support
Provides technical support to customers on any inquiries related to usage and equipment problem such as (but not limited to) functions, set –up, coverage, and connectivity.
Provide application support and email support to customers.
Provide remote assistance for users in relation to phone / mobile/i-pad set –up and use
Educate users on problems relating to mobile /ipad
Provide support for mobile devices (iOS, Windows and Android)
GOODWILL INDUSTRIES, INC. Nov. 2010 to July 04, 2014
Production Assistant /Floor Associate
Provides management and customer support to necessary to meet production goal and quota for the release, and sale of soft-line products.
Does customer support on the floor, sales and fix, sort, and put away clothes and hardline products for floor display.
KHALIFFEH AND ASSOCIATES, INC. (Wilshire Blvd., CA) August 6, 2008 to June 2009
Administrative Assistant
Performed general office works such as filing, computer data encoding, customer service,
secretarial and all other functions as designated by my immediate superior.
Did IT related works such as system and hardware troubleshooting, as well as maintenance and set-up, software and hardware installations
Performed update and daily back-up of data for security purposes.
Assisted user inquiry regarding IT related jobs.
PHILIPPINE HEALTH INSURANCE CORP. November 1999 – July 2007
Information Technologist /Information System Analyst II/ Helpdesk Support (Management Info. Systems Dept.)
Formulated, determined and evaluated standard specifications of the different hardware and software needs by each Department.
Manages and install hardware and software needs of different departments, both in person and remote.
Performed technical support (desktop and laptop) to different Departments, Regional Offices and Service Offices of the Company. (This includes remote assistance, phone, e-mail and face to face support). This includes peripheral troubleshooting and repair (printers, network cards etc.), and board level troubleshooting.
Performed forecast in order to properly plan projects for the Unit, Department and Company
Review approaches and tasks necessary to be undertaken for Information Technology Support
Coordinate and meet with different suppliers in order to evaluate existing equipment compatibility (hardware and software) with future planned upgrade.
Prepare and analyze trouble tickets, and enforce necessary action to minimize related failure by conducting end user training to educate users, avoiding social engineering and other most common security problems.
Conduct research on virus related activity, formulate steps and procedures for prevention and cure.
Prepares a summary report on the data gathered above for escalation to Helpdesk personnel and other offices via email.
Perform tests / simulation on the installation of software products prior to their actual use.
Prepares recommendation of the above stated software.
Performs analyses of hardware and software related problems as per received requests coming from other Department and Offices and recommends solutions to minimize related failure
Conducts end – user training related to the function of the Department.
Education
Microtrain Training Center (Lombard, Illinois) March 2013-April 2014
ITIL V3 Foundation
CompTiA A+
CompTiA Networ+
Installing and Configuring Windows 7
Enterprise Desktop Support Technician
Configuring Windows Server 2008 Active Directory
Configuring Windows Server 2008 Network Infrastructure
Feati University June 1984 – March 1989
Bachelor of Science in Electronics and Communications Engineering
Professional Organizations/Clubs
Bank Teller Institute - Youth Policy Institute, North Valley Worksource Center
References:
Brandon Harris, M.A. – Work Readiness Instructor
bharris@ypiusa,org
Contact this candidate